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“Lovely holiday in a great location” 4 of 5 stars
Review of Belmond Villa Sant'Andrea

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Belmond Villa Sant'Andrea
5.0 of 5 Hotel   |   Via Nazionale 137, 98039 Mazzaro, Taormina, Sicily, Italy   |  
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20% Discount on Suites
Ranked #1 of 4 Hotels in Mazzaro
Certificate of Excellence
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
“Lovely holiday in a great location”
4 of 5 stars Reviewed September 10, 2012

We have just returned from this hotel after 10 nights.

I have to say it was lovely, however if you are used to this level of hotel there may be a few things that you should be aware of, the rooms are small. We booked a classic room but in hindsight we should of booked a suite.

Our first room only had a shower and as I am broad shouldered I struggled to get in it! We brought this to their attention and they moved us the following day in to a room with a bath which was a lot better over all and the staff were wonderful about it.

The evening entertainment outside of the BBQ which had a wonderful trio of local singers and were wonderfully comical entertaining our dinner on the beech, however the usual entertainment was a gentleman who was a great host but his song choice was limited and very cheesy and I felt it lowered the class of the hotel.

We often took the trip to the Grand Timeo which was lovely and the entertainment, food and staff were very classy with wonderful views over Etna. The Sommelier added to the experience and always chose fantastic wines. Of which the Mille De Notte 1994 was the best of the holiday!

We spoke to may couples staying at the hotel and they were all disappointed with the hotel booking Da Ninos.... You will see on this site there is one at the number 3 spot, which is at the top of the cable car and to the left which is a wonderful Trattoria, however the hotel was intent in sending guests to a restaurant down the coast of the same name and from what we understand the food was poor in comparison.

The staff were wonderful and all great hosts adding to the occasion and couldn't do enough for us.

The pool is very small but lovely and tranquil with great views.

Overall we thought it was great value, with great food, wine, service and views.

Other restaurants to note outside of the hotel are Da Ninos for informal, Barronessa (Best steak I have ever had!) Antonios (Please book this yourself as there seems to be a few!) Metrolpole and of course the Grand Timeo.

Room Tip: Please choose a suites, if you are used to larger rooms.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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274 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 9, 2012

A beautiful hotel with a beach front and the flexibility of the use of the sister hotel in the town, accessed by a complimentary shuttle bus.
When we arrived the room we had booked was not available and we were offered an upgrade to a suite until it was free 3 days later. We were uncomfortable about moving as we wanted to unpack and settle and they simply offered us the suite for the entire 9 nights. It lacked the panorama of the sea that we had originally wanted but the view was nonetheless great and we soon learnt that you had a view of the beautiful bay pretty much everywhere you went so this was no loss.
The staff here work incredibly hard and make the effort to remember your name. Even the pianist in the evenings takes the time to chat to you and taught us a little Italian. Everyone goes the extra mile.
Be careful not to criticise the little things that look like an issue on arrival. Like the lack of tea and coffee making facilities. We like a certain herbal tea we struggle to get away from home and had brought some with us on this occasion (we're not 'Brits abroad' honestly!) The staff simply sent us hot water on request without the bat of an eyelid. The minibar is not some dreadful spring loaded affair but a fridge. So you can chill your own booze and water if you wish. You're a grown up and they're not looking to catch you out and charge you a few extra Euros. If you want something you can't see. Ask.
This place isn't cheap but that shouldn't be a surprise. However do get value. The senior staff here are present, everyone makes you feel like you count, the views are stunning and the facilities are good. We ate and drank well and had a wonderful memorable break.

Room Tip: This isn't a purpose built hotel but a converted old private villa so don't expect a large r...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Helena, California
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 7, 2012 via mobile

My wife & I just left this morning from a 5 night stay at this lovely hotel. Our large, marble clad, junior executive suite with excellent bathroom fixtures, and large closet, over looked the beautiful bay. Breakfast served on the our terrace, cocktails in the evening on the main beach terrace with Carmello playing piano in the background, gorgeous landscaping and grounds, absolutely excellent staff, good food/vino; all were terrific. When we checked in, the GM, Giovanni Nastasi happened to be in the lobby, yet he made a special point of introducing himself and welcoming us as new arrivals. And Antonio, the concierge, was perfect-helpful, courteous, knowledgeable, articulate-the best. If it needed to happen, he made it happen. We have stayed at several OE resorts and this entire staff is just as good as it gets. The beach is right out your door step. The boys will set up your lounges, provide water, food-whatever you want and always with a smile. I give it a straight "A" and would gladly return. Taormina is a short car ride away or you can take the tram, which is about 100 yds. outside the hotel's gate. It's a fun town to walk around in with lots of good restaurants and shops. Villa Sant'Andrea is a perfect spot to live it up on a beach vacation. Mr. Nastasi runs an excellent operation!

Stayed September 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Potomac, Maryland
Top Contributor
52 reviews 52 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed September 5, 2012

We had a truly excellent stay at the Villa Sant'Andrea. We had already spent 5 days in Eastern Sicily seeing some sights, and were looking to relax with our family on the beach. This is the perfect location to do so. The service is amazing - every staff member is constantly trying to assist your every need -- and the hotel is set up for lounging. We had a deluxe suite, and the kids' beds were in a separate room from ours, which was nice. There was still room to walk around even with the beds there, and there was a lot of closet space. The beach and pool are beautiful and we never had trouble getting a nice place, even in high season. The shuttle into town every 15 minutes is extremely convenient, and those drivers especially helpful. It was also very easy to take the funicular from the hotel up to town, which we did occasionally because the kids enjoyed it. Breakfast on the beach terrace was beautiful, and the hotel had a candlelight dinner on the beach one night, which was very fun. One thing to consider when picking is that the hotel service is so good- speaking multiple languages and offering everything that anyone of any nationality might one (eg, my kids had pancakes every morning), that you sometimes lose the sense of being in Italy. It is more like being at a luxury resort anywhere.

My only minor nits would be (1) the lack of food options -- we often really didn't want to leave the hotel for lunch, but the kids did not like the "fancy" lunch menu at the hotel restaurant and the options at the more casual beach restaurant were enjoyable but limited. As a result, we went into town a few times when we would have preferred to stay by the beach. (2) we did have some trouble with the wifi in our room, and so had to use the public areas, which was a bit difficult at times given the time difference from the US (I was unfortunately trying to do a bit of work). But these were minor issues, and would no way affect our decision to stay there again. We recommend it to others without hesitation.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 31, 2012

For as long as I can remember there have been two milestones in our year; August at the Sant’Andrea in Taormina and New Years Eve at Harry’s Bar in Venice. Each year our arrival at this hotel is a homecoming and each year the effort to improve and please the guests can be clearly felt.

From breakfast overlooking the sea (everything overlooks the sea) and Marcella’s cappuccino to the impeccably prepared beach and the service at the bars this place is a joy. Even housekeeping is extraordinary. Fresh flowers in the room every day, our untidy belongings neatly folded and put away and the power cord of the hair dryer so tightly wound around the handle that we were tempted to hide it in the room safe so that we wouldn’t have to unwind each evening.

The staff are young, full of energy and filled with an overwhelming desire to please. Not just the mechanical sort which comes from training only but a genuine hospitality which is part of the Sicilian character and the talent of the local management who understand the island’s qualities. This year they even managed to eliminate the jelly fish from the sea!

Since we know so many people in town we mostly eat at the local establishments but both the restaurant at the Sant’Andrea at the beach as well as the one at the sister hotel Timeo on a magnificent terrace overlooking Etna and miles of coastline are wonderful. If you do decide to eat outside of the hotel make sure to ask the concierge for advice and bookings since there are only 3 or 4 worthy establishments.

We have already booked 2013 and are eagerly looking forward to our party at Harry’s Bar which will bring us that much closer to our return to Taormina.

Room Tip: Deluxe overlooking the sea.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed August 24, 2012

My husband & I were celebrating our 20th wedding anniversay, so we planned a special holiday. We booked a 2 week holiday in Sicily & Lipari. Firstly we stayed at the Orient Express sister hotel, Grand Hotel Timeo for 4 nights, Then we took a villa in Lipari, and to finish our holiday we booked 3 nights at the Villa Sant Andrea. We arrived starving at about 1pm. When we got to the desk, I think they said, sorry but we have upgraded you to a Junior suite! We were delighted, but as we were so hungry, we went straight to the restaurant. It is such a beautiful hotel, and the lunch we had was delicious. We are both real foody people and particularly love the Sicilian food. We were then taken to our suite, which was just wonderful. It had two good sized bathroom, one a bath the other a huge shower. It was on the 1st floor and not at all overlooked, and we had a huge terrace with views of the sea & the front of the villa.
The staff were all so friendly, and we were really well looked after. Nothing was too much trouble. The hotel has a lovely infinity pool that looks out to see. It also has a private beach. We went out to eat on out first night, big mistake, the food was terrible. We did go out on the shuttle to the town for dinner one night, but otherwise we just ate at the hotel. Normally we would never eat in hotel restaurants. We enjoyed our stay there so much, that we plan to go back next year & have the same room.

A huge thank you to all the staff who made our stay so wonderful.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town, South Africa
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed August 16, 2012 via mobile

We have recently returned from a 6 six night stay for our honeymoon. We had a suite with the most amazing view and each morning was a treat to open the balcony door. The hotel is good, definately 5 star for location but service can be improved upon. We are regular 5 star travelers and if paying the high Euro prices the hotel charge we except service. The staff are all lovely but often 'forgot' part of our breakfast order which left us waiting for ages. The concierge in my opinion could certainly be more proactive.... Our luggage was lost and we got information quicker about its whereabouts from our office back home who phoned Rome than we got from the Sicilian concierge.

The food is pricy and pretty average compared to the hotels we stayed at during the rest of our stay in Italy. The half board options includes lunch but excludes the daily salad bar..... Just dont understand that! Surely they could include the salad bar!

Overall a very pleasant stay. A dinner at the sister hotel Timeo is a must as the views are gorgeous.

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, August 20, 2012
Dear Guest,

First of all, we would like to thank You so much for choosing Villa Sant’Andrea as destination for you honeymoon and for sharing your feedback with us.

We are glad to receive such positive comments about the hotel, the room, the attitude of our staff and your dining experience at our sister property in Taormina, the Grand Hotel Timeo.

We are sorry that there were some misunderstandings with your breakfast order.

Our concierge team does his best to have the lost luggage delivered as soon as possible, but as you can imagine the researches and replies from the lost & found offices and from the airlines can take some time.

Our half board option allows our guest to choose between a daily à la carte lunch or dinner in our Oliviero Restaurant and in the main Restaurant at the Grand Hotel Timeo, offering many options and dining experiences to our guests. There is no restriction in terms of number of dishes included (only a few dishes – such as lobsters – can be ordered with a supplement) and normally the guests appreciate this variety of choices, including also the salad bar whenever ordered at the Restaurant. Only the snacks and the salad bar ordered at the Bar are not included in the half board.

We would like to thank You once again for your invaluable feedback: our guests’ comments are important to keep on improving the level of service.

We look forward to welcoming You back soon in our Villa and in any other hotels, trains and cruises part of the Orient-Express collection.

Best Regards from Taormina

Giovanni Nastasi

General Manager
Hotel Villa Sant'Andrea, Taormina Mare
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Additional Information about Belmond Villa Sant'Andrea

Address: Via Nazionale 137, 98039 Mazzaro, Taormina, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Messina > Taormina > Mazzaro
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Mazzaro
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Villa Sant'Andrea 5*
Number of rooms: 63
Official Description (provided by the hotel):
Located on the Bay of Mazzaro, the hotel boasts a prime position in the heart of Taormina's seaside district. It is perfectly positioned between verdant, subtropical gardens and the dazzling Mediterranean Sea. ... more   less 
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Also Known As:
Villa Sant`Andrea By Orient-Express Hotel Mazzaro
Hotel Sant Andrea
Sant Andrea Hotel Taormina
Sant'andrea Villa
Belmond Villa Sant'Andrea Taormina, Sicily - Mazzaro

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