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“Excellant stay with attentive staff, beautiful grounds- fantastic experience” 4 of 5 stars
Review of Maritim Crystals Beach Hotel Mauritius

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Maritim Crystals Beach Hotel Mauritius
4.0 of 5 Resort   |   Coastal Road, Belle Mare, Palmar, Mauritius 230   |  
Hotel amenities
Ranked #1 of 1 Hotels in Palmar
UNITEDKINGDOM
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Excellant stay with attentive staff, beautiful grounds- fantastic experience”
4 of 5 stars Reviewed 2 days ago NEW

we were initally put off by the negative reviews on trip advisor. however we emailed the hotel in advance to put our mind at ease. we only booked for 2 days to begin with but after day one we extended our stay to 10 nights.
The customer manager Aurelie is fantastic. she is very attentive, listens to your needs, every day she was walking around the grounds speaking to staff ensuring everything was ok.At times she was working there until 11pm making sure customers were being look after. i was currently pregnant at the time and really wanted a bath in the room, she generously arranged an upgrade to the suite which had a beautiful jacuzzi in the middle of the room. the room was sea facing, large room with a separate shower and jacuzzi very beautiful.
the staff in the restaurunt were excellant especially jayrant who looked after us during the stay. THe food was good, wide variety at breakfast and good dinner buffet.
there are free water activities such as kayaking, pedalo, sailing and free daily trip snorkelling. the staff recognise that more needs to be done in terms of activities such as football and volleyball but this is something they are looking into to improve. THe gym equipment is poor but again something they are looking to improve. there is a tennis court available which was good.

overall the hotel is beautiful, the hotel is on the beach with private beach and nice sun loungers including a pool. at night it can be quiet in the hotel again something their looking into. overall i would defintely go back we had a wonderful time!!

special thanks to aureli who made our stay special-this hotel is very lucky to have her, she has a heart of gold, hard working and determined.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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59 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Cape Town Central, South Africa
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family of 4 booked into the Crystals Hotel for a 7 day vacation from 9 December to 16 December 2014. From the moment we arrived we were struck by how warm and welcoming the staff were, especially Dini in Guest Relations. Nothing was too much trouble and all of the staff made us feel very welcome and were smiling and friendly. Our two rooms were big and very comfortable and the air conditioning was wonderful. We were on the 3rd floor and had a lovely sea view over the garden from our balcony. There were no lifts to the rooms but we didn't mind as the exercise was great after all those lovely buffet meals. The food was excellent and catered for all tastes. There are several restaurants on the property but the all inclusive package was excellent value and we ate all of our meals in the main dining room. The beach facilities were great and the watersports were good, however there could have been a bit more variety such as water skiing and jet skis. Snorkelling from the glass bottomed boat was a definite highlight. The entertainment staff were great and events were well organised, from beach volleyball to coconut throwing to archery during the day and then various themed evenings at night such as traditional Mauritian dancing, disco's, a band and movie nights. All in all it was a very memorable vacation and is highly recommended for couples or families, we will definitely be back.

Room Tip: We were in rooms 322 and 323, both close to reception and dining room but away from the pool area wh...
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  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaritimCrystals, General Manager at Maritim Crystals Beach Hotel Mauritius, responded to this review, 6 days ago
Dear Michele V,

I am glad that you and your family enjoyed your stay with us so much and I appreciate the recommendation of the MARITIM Crystals Beach Hotel Mauritius to other travelers on Tripadvisor. All our team will be pleased to hear that they could make your stay special. We are especially proud to read how Dini and all of the other staff made your stay from the morning till the evening very memorable and went beyond the extra mile. We are glad to inform you that we are already in negotiation with our boathouse team for further activities provided towards our guest. Thank you once again for your review and all of us hope to see you back for a yet another holiday with us in the near future.

Wishing you all the joys of the season,

Andrea Nestle
General Manager
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Johannesburg
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had an absolutely wonderful time!! The staff were very friendly and the food was amazing!! Won't hesitate to visit the hotel again on our next holiday to Mauritius!! Everything was well organized and we noticed plenty of activities for the children to do too. The rooms were very modern and clean. The private beach was very pleasant and the pool was incredible!! Great experience all round!!

Stayed December 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaritimCrystals, General Manager at Maritim Crystals Beach Hotel Mauritius, responded to this review, 6 days ago
Dear Gary W,

Thank you for taking the time to pass on your much appreciated comments concerning your stay this December at the MARITIM Crystals Beach Hotel Mauritius. We are simply delighted to read that you have enjoyed your stay with us and that we have been able to create a great holiday experience. In waiting to welcome you hopefully back soon for another stay, the entire team wishes you a wonderful festive season!

Yours sincerely,

Andrea Nestle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

What a great place, the staff were trying so hard, they just wanted to make us happy. The pool staff and bar man were brilliant, they made our holiday. The resturant staff were lacking and the food was bland.
As a family holiday we would return to this hotel, the rooms are amazing (5* style and comfort)

  • Stayed December 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaritimCrystals, General Manager at Maritim Crystals Beach Hotel Mauritius, responded to this review, 6 days ago
Dear Guy_ Hackner,

Thank you for your entry on Tripadvisor. I am delighted to learn that you consider the MARITIM Crystals Beach Hotel Mauritius the “Best place on earth”! The entire team is glad that your stay was very memorable. With regards to the bland food we will have a closer look with the kitchen team to make better use of the available spices. For the lacking service, it would be great if you could let us have some more details to understand better where we need to improve. We would be pleased to hear from you by email on info.mac@maritim.de. We do hope to be able welcome you back for another ‘brilliant’ stay.

Sending the warmest Christmas wishes to you and your family.

Andrea Nestle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed there for 2 nights back in October. Got a nice family room with huge balcony. Thé property itself is very nice with good facilities but I have to say that I did experience thé worst customer service in my entire life. Even a Travelodge would score better in regards with guest satisfaction.
Mr Nestle, your team is spoiling thé image of Mauritius, especially for thé first time visitors and its a shame as Mauritian hospitality is meant to be one of thé best.
Coming from a hotel background myself, I would recommend that you redefine your standard and do a turn around if needed as according to trip advisor, its becoming a normality for thé non existant customer service in your establishment.
Cannot even recommend thé property to thé locals.
Not good enough for a 4 star mauritian establishment.

Stayed October 2014, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaritimCrystals, General Manager at Maritim Crystals Beach Hotel Mauritius, responded to this review, 2 weeks ago
Dear Mervyn M,

I am very concerned to read that your recent experience at MARITIM Crystals Beach Hotel Mauritius does not reflect the level of service which other guests enjoyed. We would like to assure you that nothing is more important to us than our guests. I would be happy to gather more detailed information and find out where we failed in order to take the appropriate action and would be pleased to hear from you by email on info.mac@maritim.de.

Best regards,

Mrs. Andrea Nestle
General Manager
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

It's the worst place we have been to. Advise to you all is, look and book into another better place.
We just got married on the 14th November, this place was booked by my wife as a honeymoon surprise.
Surprise it was, from the time of booking until we left.
No customer service, service in the hotel was bad, restaurants feel like a fastfood take way.
Room was nice, but finding bugs in the wine glass after turning your back for a few minutes.
Bird crap on the balcony floor, which has not been removed for number of days or even weeks.
Anyone thinking about going here, think twice.

  • Stayed November 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmslow, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived at 9.00pm, was no one there to carry bags etc however when we made it to reception the Tina was very helpful and sent us straight down to dinner which was lovely, the room was beach facing, clean and big, a balcony looked onto the garden/beach.

The food was great on the first night however really only catered for the Indian palate so if you didn't like Indian food you had very little choices. Becomes a bit of the same everyday, lunch was regenerated food from night before a dinner so much the same!!!! Afternoon tea was only Indian food so no eating there!
Entertainment was run by a French man so only catered for the French people which was disappointing as it was not inclusive, I understand that most of the guests were French but there were other nationalitys there.
Staffing levels were low as was hard to get the attention and had to ask maybe two or three people. However one staff member looked after us very well which was Darham, on the beach or sitting at the pool, very attentive. Rooms not cleaned until late in the day and often forgotten to replenish tea/ coffee ashtrays etc which I spoke to manager about.
All inclusive policy needs to change!!! My partner asked for a large glass of wine with dinner as The glasses are very small only to be told she cannot have a large glass due to policy and his supervisor watching but could bring two glasses , not sure what the difference is! The beach was lovely and the sea was fantastic. Would go to Mauritius again bit not to this hotel.

Room Tip: Ask for room facing sea but away from the pool
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  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaritimCrystals, General Manager at Maritim Crystals Beach Hotel Mauritius, responded to this review, 3 weeks ago
Dear lisa_debbie94dd,

We trust you enjoyed a safe flight back home. Thank you for your entry on Tripadvisor and your constructive feedback.
I am sorry to read that you found the food to be too Indian influenced, we do have varying theme evenings to cater to all different palates but with the Mauritian kitchen being to a big part of Indian origin we want to make sure we did have locally inspired food at all times. We will have a closer look at our offering, especially the afternoon tea to ensure sufficient variation. In accordance with international hygiene standards, food is never reused but I will take a closer look at the selections for lunch and dinner in order for them to be not too similar.
My apologies as well that the entertainment seems to have been for the French clientele only, we offer entertainment for all nationalities and I will address this immediately.
We will also review staff levels and refilling procedures as I understand these were areas of concern to you. Room cleaning is done daily from 8.30-17.00 and I apologize if your cleaning time seem to be too late. I do hope that you reconsider returning to us in the future and would be more than happy to be able to welcome you back.

Yours faithfully,

Andrea Nestle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maritim Crystals Beach Hotel Mauritius

Address: Coastal Road, Belle Mare, Palmar, Mauritius 230
Location: Mauritius > Flacq District > Palmar
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Palmar
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Maritim Crystals Beach Hotel Mauritius 4*
Number of rooms: 181
Official Description (provided by the hotel):
Ideally located in Belle Mare on the picturesque East coast of Mauritius, the Maritim Crystals Beach hotel stretches along one of the best beaches of the island, a long white sandy secluded beach. This contemporary first class 4-star hotel with an architecture and interior design inspired by the sugarcane plant consists of 181 luxurious rooms of minimum 50 m2, all sea facing and a wonderful selection of 2 bars and 4 restaurants including a casual beach restaurant. ... more   less 
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Also Known As:
Maritim Crystals Beach Hotel Mauritius Palmar

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