we were initally put off by the negative reviews on trip advisor. however we emailed the hotel in advance to put our mind at ease. we only booked for 2 days to begin with but after day one we extended our stay to 10 nights.
The customer manager Aurelie is fantastic. she is very attentive, listens to your needs, every day she was walking around the grounds speaking to staff ensuring everything was ok.At times she was working there until 11pm making sure customers were being look after. i was currently pregnant at the time and really wanted a bath in the room, she generously arranged an upgrade to the suite which had a beautiful jacuzzi in the middle of the room. the room was sea facing, large room with a separate shower and jacuzzi very beautiful.
the staff in the restaurunt were excellant especially jayrant who looked after us during the stay. THe food was good, wide variety at breakfast and good dinner buffet.
there are free water activities such as kayaking, pedalo, sailing and free daily trip snorkelling. the staff recognise that more needs to be done in terms of activities such as football and volleyball but this is something they are looking into to improve. THe gym equipment is poor but again something they are looking to improve. there is a tennis court available which was good.
overall the hotel is beautiful, the hotel is on the beach with private beach and nice sun loungers including a pool. at night it can be quiet in the hotel again something their looking into. overall i would defintely go back we had a wonderful time!!
special thanks to aureli who made our stay special-this hotel is very lucky to have her, she has a heart of gold, hard working and determined.
- Official Description (provided by the hotel):
- Ideally located in Belle Mare on the picturesque East coast of Mauritius, the Maritim Crystals Beach hotel stretches along one of the best beaches of the island, a long white sandy secluded beach. This contemporary first class 4-star hotel with an architecture and interior design inspired by the sugarcane plant consists of 181 luxurious rooms of minimum 50 m2, all sea facing and a wonderful selection of 2 bars and 4 restaurants including a casual beach restaurant. ... more less
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- Also Known As:
- Maritim Crystals Beach Hotel Mauritius Palmar