My husband and I recently returned from Mauritius and we spent our 10th anniversary at this resort, from the 23rd to the 10th of January 2013. We were quite concerned about our trip due to some of the negative comments that we read on this site, however we were pleasantly surprised.
The resort is in such a beautiful location, the decor and furniture is immaculate and the rooms are 5 star! It was absolute luxury. From the time that we arrived to the time that we left we could not stop talking about how friendly and effecient the staff were - they went out of their way to make our stay a comfortable and memorable one.
The food was wonderful. The buffet had a different selection every night of our stay and we were spoiled for choice, every night we were presented with a delicious meal. We stayed on a half board basis and therefore had to buy lunch and drinks, we did find the hotel food and drinks to be a little pricey, which is the norm. for 4 and 5 star hotels in any country, so we tried the little restaurant across the road, the Four Seasons. Their food was not only amazing, but the portions were very generous at a very reasonable price. Again the waiters at this restaurant were unbelievably friendly. I do recommend that if you do not go on a full board basis and you want to stock up on waters, snacks and coldrinks, ensure that you make use of the local Spar/ Winners supermarket in Flaq, the smaller shops in the village are quit a bit more expensive than the bigger chain stores and they do not fully display their prices.
The rooms are beautiful, tastefully furnished and a lot of thought had been put into the decor, positioning of the rooms and the design of the bathrooms, we had amazing views of the garden and the ocean. The beach and the pool are the best features of this resort, we spent most of our time between the two and could not get enough of it. We did however find it strange that the boat for snorkelling went out at 1pm, in peak heat, I assumed it had something to do with the tides. They do not have many activities available at the hotel itself (except via the tour operator), but you will find that by speaking to any one of the local people, these activities are easy to find, in a close vicinity and at a reasonable price.
We did a number of activities on this trip, such as Dolphin diving, the Island tour with a lobster lunch and we went to the Hindu Festival, which was an unbelievable experience. The Mauritian people are among the friendliest people in the world and we had a wonderful time, however if they see that you are a tourist you might find that they charge you higher prices than the locals for general goods, therefore I recommend making use of vendors that display their prices on their goods, such as clothing, curios, and even food in their supermarkets, but almost everything is "negotiable".
I would definitely reccommend Crystals beach resort to anyone, although they are still a very new resort, they go out of their way to meet your every need and ensure that you are having a great holiday, which we most certainly did.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.