My bf and I checked into the Cape Suite last night around 8:30pm and what happened with the room allocation was the thing I worried the most and it happened. I read a lot of comments on tripadvisor before making the reservation and the reason why we choose Cape Suite is because it's astonishing view from the picture that the hotel shows on their official website. I understand that some of the cape suite view may be blocked by the coconut trees so after we made the reservation, we wrote an email to the reservation service and asked to be put in a nice view cape suite room and not to be block by the trees. We got a reply and they said they will do the best but no guarantee, a standard answer by hotel but acceptable.
When we were doing check in, we realized that our room is allocated in advanced, room 411. The check in process was somewhat fast because they have all the key cards, vouchers, and other papers ready but we had to wait for several other guests to finish their check in/questions at the front desk. When we arrive the room, it was nice and spacious, not much different from the picture. We then check out the view from the balcony and were disappointed that there is a big tree, not coconut tree, right outside of the balcony that blocks the view of the sea by 95%. All the sea we can see is the tiny piece through our neighbors balcony :( We also requested a one-bed room because its a romantic gateway for us to celebrate our anniversary and I told it in the email to the reservation office like 2 months ago when we made the reservation but it turned out to be 2 beds put together and the beds move because of the wheels.
So the lady called back to her manager and the manger said he will change room for us tomorrow. I didn't wanna bother the lady and we were very tired after a whole day travel but I really don't want to say in this room with the "tree view" for the rest of the 6 nights of our stay, so I called the manager myself. He was somewhat helpful that he explained the room was full and he will show us another room tomorrow after they clean it. He was also eager to hang up the phone and somewhat cold in response as that's what he can do and that's it. I am sure that we are not the only one complain about the view of this room. After all the communication prior to the arrival with our requests, and all the expectation of the cape suite, the first impression is disappointing about their service and customer care.
I read about other comments that says there is a different level of service to new guest or return guest and also to Caucasian and Asian, but that didn't stop us from coming here. I didn't felt the different service up to now but I will see for the next few days.
If you are looking for a decent view from your room and book the Cape Suite just like we did, try to avoid room 411 because all you get here is a tree view rather than the sea view. Hopefully our new room will be better.
- Also Known As:
- Cape Panwa
- Cape Panwa Phuket
- Cape Panwa Hotel Phuket
- Official Description (provided by the hotel):
- The Cape Panwa Hotel embodies tropical luxury in one of the world’s most desirable destinations. Tucked away in a quiet corner of southeast Phuket, the hotel is renowned for its excellent service, stylish rooms and exclusive beach. Blending superbly with the natural beauty of the area, the hotel is comprised of a selection tastefully decorated, sea facing suites and pool villas. A part of the Cape Collection, Thailand's premier luxury chain of Hotels and Serviced Apartments, the Cape Panwa Hotel is a little part of Paradise. Cape Panwa Beach-Perfect for year around Phuket’s south western winds blow from May until October making the seas on the west coast quite rough. However, the seas on the east coast, especially at Cape Panwa, are sheltered and calm. ... more less
- Reservation Options:
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