just returned from the cape panwa and it is such a pity that the hotel do not appear to understand that people who pay a higher rate than the alternative hotel the Kantary bay its sister hotel, deserve better. I can only agree with earlier comments regarding the kantarians paying less and using and often abusing the concessions offered by the cape panwa to them they take all the prime positions on the beach and as previous guests have noted they either save beds for fellow kantarians or pay the woman from the beach bar. one bloke arrives around 7.00am and has his own area of lawn with no beds anywhere near him (terry?) this causes problems for genuine people paying the hotel rates but playing second fiddle to the kantarians
This is the reason quite unfairly may I add that the kantary bay is higher in the ratings than the cape panwa but the management do not appear to understand or care about this practice
The hotel itself is very good with no problems with the staff or the food although the hotel does itself no favours charging 17% on top of the bill which only drives people to dine outside, and does not make good sense as food and surroundings are excellent. the junior suites especially top floor t301 onwards are spectacular with great views.
only other problem was checking out where I was firstly accused of removing a laundry bag and would be charged 200 baht which when I said I had never seen or used a laundry bag they asked me to make a signed declaration of innocence which I found disconcerting then as she gave me the bill she said oh your in room t303 it is not you who have (robbed )the laundry bag .
she then alarmingly said it is the pair of slippers that are missing from your room well I then had to sign another declaration saying I had never had a brown pair of flip flops and was getting quite angry by then, I have also heard of this happening to a number of guests and is so unprofessional. my show of alarm is probably the reason why I was also not given the complimentary voucher to use of the room for changing when leaving the hotel although when I did eventually get in the room there were a number of brits in there using the internet and munching the free biscuits although they were not leaving that day ,
this only confirms that if you are kantarian or a favoured return visitor then you do get preferential treatment at this hotel.
we will return to Thailand but not to the cape panwa unless it changes its attitude and treats its guests more fairly, and makes the kantarians climb the hill or at least have their own penned area of the beach (only joking) finally I agree with comments re Tim who only speaks if he wants to and will ignore you most of the time if you do go to the cape panwa go for a drink to uncle johns bar just on the hill he makes the best pina coladas and looks after his clients
- Also Known As:
- Cape Panwa
- Cape Panwa Phuket
- Cape Panwa Hotel Phuket
- Official Description (provided by the hotel):
- The Cape Panwa Hotel embodies tropical luxury in one of the world’s most desirable destinations. Tucked away in a quiet corner of southeast Phuket, the hotel is renowned for its excellent service, stylish rooms and exclusive beach. Blending superbly with the natural beauty of the area, the hotel is comprised of a selection tastefully decorated, sea facing suites and pool villas. A part of the Cape Collection, Thailand's premier luxury chain of Hotels and Serviced Apartments, the Cape Panwa Hotel is a little part of Paradise. Cape Panwa Beach-Perfect for year around Phuket’s south western winds blow from May until October making the seas on the west coast quite rough. However, the seas on the east coast, especially at Cape Panwa, are sheltered and calm. ... more less
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