We recently stayed here as a family of 4 over the New Year period.
As others have noted the hotel has just opened and, having taken advantage of the introductory offer we were prepared for the hotel to have a few early issues but overall they were few and far between.
First impressions on arrival and at the lobby are that it feels a bit bland. This is possibly due to the fact it is new but the lobby felt a bit sparse, with limited furniture or character. Any concern on this front however quickly evaporated when we got to our suites, which are outstanding and fully in line with the expectations set by the pictures on the website. Beautifully and tastefully decorated with modern Asian themes, they are spacious and well equipped with a great bathroom, separate dressing area and combined bedroom/living space. Great additional touches such as Nespresso coffee machine, jars of Thai delicacies, free soft drink minibar and free daily laundry for 4 pieces (a great benefit that allowed us to pack a little lighter than usual). very high tech Samsung TV and sophisticated (complex!) lighting system, electronic blinds etc. Mediocre wi-fi and no iPod dock.
Each room has an individual balcony but this highlights the drawback of (at this time of year at least) the most viscious and persistent mosquitos I have ever come across. To be fair, the hotel staff are very upfront about this and supply a bag of repellent and sprays, but 5 minutes outside drinking a coffee and we were covered with bites! You need to be very vigilent throughout and make sure you use the spray at all times.
The infinity pool is quite massive and beautifully positioned. Although the hotel was reasonably full when we were there it never felt crowded. The beach is further down the path and is probably THE issue with the hotel overall. On the plus side, its entirely private and secluded, sandy and with attentive staff who provide you with towels and water very efficiently. On the negative it tidal (not such a big issue as the tide tended to go out at the end of the day) but, moe importantly, it is within sight of (c 1/2 mile) of a petrochemical terminal and the Port. As a consequence there are very large cargo ships constantly in sight and the water is quite cloudy. A fair amount of rubbish gets washed ashore every night. They do an ok job cleaning the beach. During our stay we were quite literally the only ones ever there and we very much enjoyed the private feel. Its one of those "you either love it or you hate it" situations and, whilst we used it every day, the absence of others would indicate they fell into the second category.
During our stay only one of the restuarants was open and we found the food to be outstanding. Wonderful breakfast with a la carte options. The menu is extensive but we found the Thai food to be so good we ate it every night. The Western chef is apparently excellent and the food looked very good. Only complaint would be that the dining room is also rather sparse and has an institutional feel that could be improved with better decor and lighting.
There is no bar as such but a very nice library room with a wide range of books where you can also order pre or post dinner drinks. Furniture could be better - rattan style would be better replaced with something more sumptous. Gym is ok. Obvioulsy brand new equipment and well looked after.
Service throughout was outstanding and the staff were delightful. A great pleasure to be around them.
So overall we were very happy with our stay at the Regent - great rooms, great food, great people. Only caveat is the beach - if you are looking for classic blue water and idyllic views then its not for you. If you like privacy and tranquility (and bear in mind the pool is great) then you will be as happy as we were.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 3, 2013
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We would like to thank for your valued comments to your stay at our resort, highly appreciated.
It is our pleasure to learn that you had an enjoyable stay with us, specially satisfied with our Suite, food and services.
Kindly let us share that mosquitoes control system has been continue to enhance. We will also continue to keep our beach clean and tranquil.
We look forward to welcoming you back at the resort soon.
The Management- Regent Phuket Cape Panwa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.