my first stay was very pleasant, the name speaks for itself, a very tranquil atmosphere,
however my second stay, three nights, an unfortunate and regrettable experience.
we had the misfortune of encountering a front desk woman, she must be at least fifty with numerous moles on her face. what she lacks in a pleasant smile and clean face she makes up for in ignorance and an impudent attitude.
she spends endless time gossiping on the phone, engaging mini bus drivers while guest await service she cannot purvey. one evening I was advised to walk to the supermarket at 9.p.m to get matches to light an insect repellent. The following morning I visited the front desk, attempting a stimulating conversation / directions to the beach was an impossibility, in my travels I have not encountered such utter ignorance. Owners must screen their staff before unleashing such ignorance on unsuspecting customers.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 10, 2011
Because of this review we have implemented a customer satisfaction training program for all of our staff. We have brought in an independent consultant to training each of our departments - reception, restaurant, housekeeping. We're a small tight knit group, but that's no excuse. We know that this is an area that we can improve upon, and have taken the first steps towards providing better customer service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.