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“All-Inclusive failure” 2 of 5 stars
Review of Radisson Grenada Beach Resort

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Radisson Grenada Beach Resort
4.0 of 5 Resort   |   Grand Anse Beach | P.O. Box 441, Grand Anse N/A, Grenada   |  
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Ranked #2 of 3 hotels in Grand Anse
Rochester, New York
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
“All-Inclusive failure”
2 of 5 stars Reviewed December 29, 2012

I am writing this while still at this hotel. I read the other reviews before I came and was encouraged. However, this has turned out to be a very disappointing experience for my family and judging by what other guests are telling me, for them too.
We are a party of 8 adults and 4 children under 10. Who booked an all inclusive package over Christmas. Despite previous communication with the hotel they were unable to put us in rooms near each other. Then after arrival we discovered this is the first time they had accepted all inclusive guests. No-one knew including management what was actually included on the all inclusive package. This led to confusion as at one bar you would get a drink then be refused the same drink at another. Then it became apparent bottled water was not part of the package and was a $3 charge per bottle.
Food service has been unbelievably slow. We have waited, on two occasions now, nearly two hours for our lunch time food order. With children under 10 imagine ordering a pepperoni pizza then waiting that long for pizzas that finally arrived with green peppers on them but no pepperoni not once but twice!!
The evening buffet has become repetitive and uninspiring. The Christmas day meal was described as a five course meal but that was artistic license in the extreme.
There are staff members here doing their best to deal with the situation but it is clear owners and or management had little or no knowledge about providing an all inclusive package along side regular guests. The hotel also currently lacks enough staff to deal with the number of guests (it is not very full either).
The grounds and rooms are ok and kept clean. The beach is excellent and the odd vendors are not persistent if you are polite. All in all we are a group who will not be returning and I can not in good conscience recommend this hotel to other travelers.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian C, General Manager at Radisson Grenada Beach Resort, responded to this review, January 3, 2013
I apologize for the disappointing experience that you had during your recent visit.

We are sorry that your rooms were not as near to each other as you would have liked.
All requests are treated with high priority and we are disappointed when we cannot fullfill them satisfactorily.

The all inclusive plan was new to us and we did experience some teething problems. However, we have examined our short falls and have modified the areas where we were experiencing problems.

This has greatly increased our service delivery which is an area that we will continue to monitor.

Again apologizes for your disappointment and thank you for taking the time to share your comments.

Sincerely,
Brian Carter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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Port of spain
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 29, 2012

Comfortable rooms...great location on beach. Restaurant food is your typical fare...nothing terribly exciting or inspiring but decent enough. Close to supermarket and a few other meal options..notably Rick's cafe (decent pizza) and lazy days on beach. Housekeeping can be hit or miss...forgetting to replenish toiletries and fresh towels. Front desk a bit slow but very courteous. Beach is great...highlight of the resort....chairs with umbrella will run you approx $20EC per day but well worth it.

Room Tip: Beachfront rooms well worth it.
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn Park, Minnesota
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 24, 2012 via mobile

We stayed here for 4 nights. The grounds are beautiful as is the bar, pool and restaurant area. Our hotel room was likely built in the 1960s and had a few facelifts. The bed was okay, tv is 20 years old, power outlets in both 110 and 220 (we brought a converter that worked). The beach is beautiful and it is located in a good overall place. Grocery store is across the street and food (Italian, sushi, subway, ice cream, bar food, and bagels) is nearby. Our friends got a last minute deal at the same rate (135) we paid and were in the executive room Oceanside and the room is modern with fridge. Overall a positive experience.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 2
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Bentley
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 22, 2012

We stayed 2 weeks here, in a garden view hotel. The Staff were polite and helpful, Linda was exceptional, full of fun and good at her job.The gardens and 90m pool were brillant as was the beachfront. The gym also had some descent equipment. The food was hit and miss as was the bar service, which at times was poor. Rooms were clean, however sometimes disorganised with things not been done and consumables randomly replaced, a little fridge would be good and a spoon for stirring. However we enjoyed our stay, and the pleasant people. Louise and luke

Room Tip: heard the seafront rooms are good, but our room in the garden facing the long pool was quite and cos...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
loucaz
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 19, 2012

I tagged along with a friend who was in Grenada for work and I had such a relaxing time at this resort. We had a room with an ocean view and it was wonderful to wake up to that view each day. A tiny lizard, greeted us when we first arrived, but after he was escorted out of the room, we didn't see anything else to complain about. The room was clean and very comfortable.

The breakfast being served on the resort was delicious, but I would go somewhere else for dinner. I only tried to eat dinner there once and did not like what I ordered so I didn’t chance it again. I loved how empty the beach was, but I didn’t love the beach peddlers. They are very aggressive and do not take no for an answer. Having one person after another approach you literally every 5-10 minutes is extremely annoying. No way you can relax like that. When it got to be too much, I went back to the resort and stayed by the pool. Regardless I had a great time.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. George's, Grenada
Top Contributor
64 reviews 64 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 18, 2012

Stayed here this past weekend (December 2012) with my wife and daughter for our wedding anniversary and had a nice experience. We stayed in an excutive beachfront room on the 3rd floor which was ideal and had a great view of grand anse beach. The room was clean, and the bed was very comfortable. There was a ceiling fan, a/c, wireless internet, cable TV, safe, iron and hair dryer in our room. The only negative is that the land the hotel occupies is large and there is a little distance from our room and the restaurants and entrance. One of the restaurants (the Oasis Bar and Grill) was very close, but it opens at 10am and closes at 5pm. Also, since ice machines are not on every floor, and we had a little bit walk to do to get to the ice machine. However, this was not a big problem with us as the walk was just several minutes, and room service is available till 11pm.

Location is ideal - the hotel is in Grand Anse which is the tourist side of Grenada, and there are several other hotels neaby. Opposite the entrance of the hotel is a small mall with foodfair supermarket, small shops, sanvic's car rental, rick's cafe and a pharmacy. Grand Anse beach (best beach in Grenada) is walking distance away from your room........literally just a few seconds away if you have a beachfront room. A bigger mall (Spiceisland mall) is about 15 mins walking. Umbrellas restarant is also a similar distance if you walk along Grand Anse beach.

Service is nice enough, not exceptional. Check-in was easy and quick, and check-out was just as fast without any problems. Service at the restaurants was also ok. The Oasis swimming pool was located next to our building and it was great. There is a swim-up bar, two waterfalls, and two jacuzzis. At the time we stayed the water in the jacuzzis was cold though.

I'm not sure about any kids activities (my daughter just loved the pool) and I doubt they have much, but honestly I did not ask. Overall I would say this is a very good hotel and would definitely return.

Room Tip: Executive beachfront room is the best. I think the ones on the 3rd or 4th floor provide a much bette...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 7, 2012

Such a wonderful holiday we had in Grenada! the Grenada Grand Beach Resort is a great hotel - I would recommend it to everyone. The service was ideal and the staff were so good to us! We were really well looked after and any questions we had they were more then happy to answer and to also recommend things for us to do. We booked the hotel and flight together through British Airways. and were pleasantly surprised at how beautiful the hotel was. The room was amazing (and was just a standard room) it had a big TV and radio with IPod dock to play music and Two Double beds which were so comfortable. Also Fully air conditioned :) we didn't eat in the hotel, as we didn't have an 'All Inclusive Package' but this was great, our activities did not revolve around meals and food, we could eat when and where we liked either in the hotel or at a local restaurant/bar. There is a lot of fish on the menu and is recommended as it is SO fresh and caught the same day. The hotel is on the most beautiful beach I have EVER seen - Grand Anse Beach! its waters are turquoise and clear so you can see the floor. The Sand is white and soft - the beach is CLEAN - No rubbish littered around the place - so keep it that way if you ever go :) the Island is full of things to do! The Nutmeg Factory, Chocolate Factory, Rivers Rum Factory (its a must see and taste experience) the Waterfalls (Annadale and Seven Sister Falls - amongst others) feeding the wild monkeys in the rainforest (take lots of bananas for them to eat) also a trip to Leapers Hill (important to go see this place and learn of the history) and then the snorkeling/scuba diving (if you Scuba) trip out to the Underwater Sculpture Park (a must see) and to the reefs which are around the Island - Flamingo Bay is one we went to see on route to the sculpture park. All tours can be arranged through or at the hotel. then there are the other Islands (sister Islands to Grenad) - Carriacou - We will be going here next time we go. and this is only just a few of the many things possible to do whilst there.
The locals are very friendly and the supermarket is a very short walk from the hotel and it is safe to walk about the area and get a bus in to St. Georges (the city centre) - where you can see the busy every day life of the Grenadians. The people are very friendly and everyone knows each other. Everyone says Hello in the street. If you are looking for a relaxing holiday with wonderful things to go see and do- This is the place. If you are looking for a beach holiday - This is also the place. If you want a taste of a paradise Island - This is where you should go! This was my first time to grenada (been to St. Lucia before-which was amazing) but Grenada is an undiscovered paradise,the beaches can be busy when the cruise ships come in to St. Georges but at times when there is not a cruise sip Grand Anse Beach is like your own personal beach! There is a craft market and spice market on the Grand Anse just past the hotel where you can get local drinks/cocktails/food/handmade jewelery etc. But there is a man who makes Hats, Birds and Bowls from leaves! they are amazing and he is wonderful so if you go make sure to visit his little Hut at the north side of the beach and see him in action making the Hats, he is called Zig Zag.
The Security at the hotel is VERY GOOD! a strong presence but also very friendly. Head of security is Joshua, he is very polite and looked after us very well.
I WOULD RECOMMEND GRENADA TO EVERYONE AND ANYONE WHO WANTS TO GO TO A CARIBBEAN ISLAND OR EVER THOUGHT ABOUT GOING TO ONE. and the Grenada Grand Hotel for anyone who wants a comfortable, relaxing, paradise experience which is on the beach and 15mins from St. George's! just ask for a new room as there are older rooms that are being re renovated (but we never heard a noise except the crickets and frogs). the only negative for us was our trip was only 1 week and not 2 weeks! 1 week was not enough! If you go try and to 2 weeks:) Thank you Grenada Grand Beach Resort for a wonderful stay and a fantastic holiday experience, we will be back to stay again!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Grenada Beach Resort

Address: Grand Anse Beach | P.O. Box 441, Grand Anse N/A, Grenada
Phone Number:
Location: Caribbean > Grenada > Saint George Parish > South Coast > Grand Anse
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Grand Anse
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Grenada Beach Resort 4*
Official Description (provided by the hotel):
Situated along the white sands of Grand Anse Beach, the beautiful Resort offers its guests uncompromising Radisson service and facilities. Wether strolling through the beautiful lush tropical gardens, relaxing in the Swimming Pools and Beachfront Bars, or keeping fit on the Tennis Courts and enjoying the Water Sports; our Team of trained staff will ensure your stay is relaxing and memorable. ... more   less 
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Also Known As:
Grenada Grand Beach Hotel Grand Anse
Grenada Grand Beach Resort
Hotel Grenada Grand Beach
Radisson Grenada Beach Resort Grand Anse

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