I recently led a small group to Grenada, (28 rooms) staying at the Grenada Grand for two nights, then another night a week later. Starting a year in advance, the sales staff was very helpful and accommodating throughout, as I adjusted the number and types of rooms repeatedly. They helped arrange a dinner and entertainment for the group, and recommended a local company for our airport and marina transfers (King Elvis, excellent, and reviewed separately).
The hotel facilities are very nice, the rooms simple and clean. The huge pool area is a highlight, with waterfalls and bridges, swim up bar, and plenty of chaise lounges and umbrellas. There is another regular pool with a perfect view out to sea, good for swimming laps. The hotel is on the beach, and it is one of the nicer beaches on the island. There is a large, well-equipped fitness facility, a small business center, restaurant with breakfast buffet, and bar area with snacks and meals as well. The food service can be a bit slow by American standards, but normal for much of the Caribbean.
As a group, all arriving at the same time, check-in can sometimes be a challenge. But the front desk staff were ready for us, with 5 people at the desk, and did an excellent job getting us to our rooms quickly. Whenever questions came up or anyone needed anything, they were always happy to help. The great staff throughout the hotel definitely made it a great experience for us.