We showed up in the morning only to find out they cancelled on us. No reason given & No attempt to contact us at our hotel. We had prepaid on a credit card and when we went to get our money back they wanted to charge a 5% credit card fee to give us a refund!! I was having none of that & ended up with a full refund after arguing with the manager on the phone...if you decide to use this service, don't prepay.
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