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“Paradise on earth” 5 of 5 stars
Review of Belmond Napasai

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Belmond Napasai
5.0 of 5 Resort   |   65 / 10 Baan Tai | Maenam Beach, Mae Nam, Ko Samui 84330, Thailand   |  
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Ranked #3 of 29 Hotels in Mae Nam
Certificate of Excellence 2014
Prades P.O
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
“Paradise on earth”
5 of 5 stars Reviewed March 26, 2009

Holidaying at Napasai is like being in Paradise. The hotel built on a hillside is situated in a peaceful tropical garden bordering on to its own private beach. The staff cannot do enough to make the guests stay a happy and memorable one. Our room, a sea view cottage, gave us a fabulous view of the sea and the nearby island of Koh Phangan,, The room was very well equipped, large double bed, TV Video CD player, and a relaxing corner with a panoramic sea view through large sliding windows. The bathroom is equipped with luxurious beauty products, soap, shampoo, conditioner and body lotion as well as the usual items like hairdryer , mosquito plugs etc. The bath was a large corner bath big enough for 2 people with an oil burner containing fragrant essential oil lit nightly to induce a restful sleep. Something which I think is a plus is that each day of the week Monday to Friday you wake up to find an A 4 sheet called Good Morning News hanging on the door knob. It is written in your own language and while you are on holiday it is good to know a little of what is going on back home. As 1 of us is French and the other English we were spoilt by having French and English news.
At the end of a day pool watching or sight seeing we enjoyed relaxing on our outside terrace watching the fascinating wild life especially the birds, so many different species, or just chatting and sampling the exotic fruits (a different one each day) which had been placed in our room for us to discover, while being kept cool by the large ceiling ventilator. The hotel has an infinity pool about 55m long and a paddling pool for young children, and of course there is the beach. Pool/beach staff are on duty to answer your every whim, towels, drinks, food. I especially liked the cold water and sorbet offered each day while enjoying the sun . The hotel provides a wide variety of food and I particularly enjoyed the breakfast buffet which has something for everyone. Should you want something special ask and they will try the impossible to provide it. Although the hotel is in a quiet spot, it is easy to order the hotel's limousine, or a taxi or even ask the buggy to take you to the main road so you can hail a taxi. In about 10 minutes you can reach Bophut the nearby fishermans village where you will find shops, restaurants and bars. You can reach Chaweng, the hub of night life, in about 20 minutes. We however hired a car which we left in the car park when not discovering the island. Staff are always happy to drive you down to the carpark in a buggy, and as all comings and goings were monitored by security at the main gate, on your return the buggy and a smiling driver would be waiting to take you up to the hotel entrance. During the week the hotel provided special themed culinary delights which are sometimes set up alongside the infinity pool, it is magical.
Guests can enjoy various treatments in the spa. I enjoyed a facial massage and my husband an essential oil massage. The staff are very professional and the environment peaceful calm and relaxing. Many sporting activities are also available, like kayaking, biking, underwater diving with an instructor who comes to give the first lesson in the hotel pool. Sight-seeing trips can be arranged both on and around the island or to the Anthong Marine Park or to other islands.
We love this hotel for the setting and above all for the wonderful service provided by all the staff. Nothing is too much for them, they even packed my garden pots so that they could travel back in the plane safely. I was a director of tourism for 20 years and have travelled all over the world, but this has to be the very best hotel I have ever stayed in. Sure it is a 5 star hotel, but I have stayed in others and you were not made to feel as special or relaxed as we were here.
We have stayed here for the last 5 years and the quality is still as high as it ever was.

  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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613 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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london uk
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed March 5, 2009

Nice location on effectively a smallish private beach, but with a long beach just around the corner. We were fortunate to be in a cottage, which had a second bedroom and bathroom so ideal for a family, and also had a sala in the garden area.

Very pleasant and cheerful staff, from the waiters to the beach staff, and a choice of restaurants for dinner, either by the beach or the main restaurant higher up. Bicycles for rent (no charge) so good to potter around the local lanes, or cycle along the main road into the local town. Samui is now undoubtedly a busy touristy place, but the Napasai, on the nothern part of the island, and with its own big grounds, will appeal if you're looking for a quiet time and appreciate the Orient Express Hotels style.

  • Stayed February 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 17, 2009

My husband and I just arrived back from 8 nights at the blissful Napasai in Koh Samui. From the moment we arrived, we felt cocooned by beautiful surroundings, blissful views and fantastically attentive staff... It was really just what we both craved - as we were looking for a chilled holiday.

The property is a little further from places like Fisherman's Village (about a 10 minute taxi ride) and Chaweng (approx. 15 minutes taxi), but this really gave us the opportunity to enjoy our surroundings - whilst having the opportunity to dip into nightlife outside the hotel - should we want to. The hotel runs different dining options throughout the week - i.e. thai dancing dinner show/candilit dinner by the beach/pool - to name but a few - so you won't be stumped for dining options. Breakfast is hearty and plentiful. We booked on a B&B basis - so ate a huge breakkie - which saw us through most of the day before we dined out in the evening. We ate at several restaurants outside the hotel - but we choose to return twice to Zazen - which was very pretty, served great food and very reasonably priced. We were, however, disappointed by the price of wine in Thailand - an average bottle which costs approx. £15 back in the UK would be double that in most restaurants...I guess because most of them are imported - but if you're like me and love a bottle of wine to share at dinner - dining could become quite expensive. Spirits and cocktails are a cheaper option.

We booked with the hotel direct - who were running a promotion - stay 7 nights and receive one free and we checked into a Hillside Seaview Cottage which was beautiful. The room was huge and felt very Japanese - with sliding teak doors seprating bathroom/living room. Our terrace gave us glorious views of the sea and the opportunity to chill after a full day on the beach - not to mention enjoying the balmy nights.

One thing to mention - as previous posts have...the fisherman's boats located nearby go out extremely early in the morning. The boats are sooo noisy - as the motor is outboard - so unless you sleep through anything - these blighters are definitely going to wake you - make sure you close your windows if you want to keep the noise to a minimum.

The staff in this hotel are so lovely, they cater for absolutely everything...Yes, you do pay for a 10% charge + 7% local tax - but good service is worth paying for in my opinion.

Book Napasai - you will not be disappointed...we weren't and will definitely return.

  • Liked — The beauty of the property, it felt very exclusive and the staff were amazingly attentive.
  • Disliked — The fisherman's boats located nearby disturbing our sleep
  • Stayed February 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ohio
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 31, 2008

We stayed at the Napasai for four nights in late December. We really enjoyed our stay and we’ll definitely return the next time we’re in Samui. First, the plusses. The Napasai’s location is probably among the best we’ve seen in Samui. It’s located next to a very private beach, and privacy is overall a major plus in the resort. Even though the resort was nearly full, it’s so private there we felt like we were the only ones there at times. And yet, if you want to go to Chaweng beach, it’s not far at all. Taxis cost around 400 baht to Chaweng or to town.

What you see on the website is really what you get. The villas are all nestled in hills or right along the beach, and the natural beauty is breathtaking. From the lazy water buffalo grazing as you enter, to the combed beaches, to the dreamy infinity pool, it’s one of the most beautiful natural settings we’ve seen. Another huge plus is the service. There is no shortage of staff here, and they are all extremely friendly, speak English, and very warm – true Thai hospitality at its best! Service extended down to the beach and pool area, where there was always someone present to take a drink order, put up an umbrella, etc. We also noticed the resort does a very good job with mosquito management, as we did not get a single bite while we were there. And breakfast is excellent, with to-die-for homemade jams!

On the negative side, there are a few minor quibbles, and one major one. First, the minor. We did not get a daily paper for the first two days there, and then the third day we received a one-page UK news summary, and on the final day a US news summary. The paper in the restaurant did not change for four days. There is no in-room Wifi, although there is wifi in the pool area and a couple of laptops for public use. Some of the “finishing touches” in the room seem less than 5-star, such as the inkjet printed room service menu. The A/C seemed to kick off at times at night, leaving the room a little stuffy. Both umbrellas in our room were broken, and there is no ipod hookup in the room (although a DVD player is installed and the boutique store has an extensive selection of free DVDs for a rainy day).

Now, the major complaint. The hillside villas are really nestled in the hills, and the path to get to them is steep. Definitely not for the elderly or frail or unfit, which is why the resort provides golf carts to cart guests to their rooms. We actually liked the hillside villas the best of all the rooms, and here’s why: The resort is located right next to a fishing village. The fishermen go out in their longtail boats every morning around 6 am, and it is LOUD, LOUD, LOUD. The noise lasts for about an hour. The noise must be much louder for the seaside cottages, so unless you really want the beach at your front door, we recommend you stick with the hillside villas and keep your windows and doors shut especially if you are a light sleeper.

Overall we really enjoyed our stay, and we look forward to our next visit to Napasai.

Stayed December 2008
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ohio
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 31, 2008

We stayed at the Napasai for four nights in late December. We really enjoyed our stay and we’ll definitely return the next time we’re in Samui. First, the plusses. The Napasai’s location is probably among the best we’ve seen in Samui. It’s located next to a very private beach, and privacy is overall a major plus in the resort. Even though the resort was nearly full, it’s so private there we felt like we were the only ones there at times. And yet, if you want to go to Chaweng beach, it’s not far at all. Taxis cost around 400 baht to Chaweng or to town.

What you see on the website is really what you get. The villas are all nestled in hills or right along the beach, and the natural beauty is breathtaking. From the lazy water buffalo grazing as you enter, to the combed beaches, to the dreamy infinity pool, it’s one of the most beautiful natural settings we’ve seen. Another huge plus is the service. There is no shortage of staff here, and they are all extremely friendly, speak English, and very warm – true Thai hospitality at its best! Service extended down to the beach and pool area, where there was always someone present to take a drink order, put up an umbrella, etc. We also noticed the resort does a very good job with mosquito management, as we did not get a single bite while we were there. And breakfast is excellent, with to-die-for homemade jams!

On the negative side, there are a few minor quibbles, and one major one. First, the minor. We did not get a daily paper for the first two days there, and then the third day we received a one-page UK news summary, and on the final day a US news summary. The paper in the restaurant did not change for four days. There is no in-room Wifi, although there is wifi in the pool area and a couple of laptops for public use. Some of the “finishing touches” in the room seem less than 5-star, such as the inkjet printed room service menu. The A/C seemed to kick off at times at night, leaving the room a little stuffy. Both umbrellas in our room were broken, and there is no ipod hookup in the room (although a DVD player is installed and the boutique store has an extensive selection of free DVDs for a rainy day).

Now, the major complaint. The hillside villas are really nestled in the hills, and the path to get to them is steep. Definitely not for the elderly or frail or unfit, which is why the resort provides golf carts to cart guests to their rooms. We actually liked the hillside villas the best of all the rooms, and here’s why: The resort is located right next to a fishing village. The fishermen go out in their longtail boats every morning around 6 am, and it is LOUD, LOUD, LOUD. The noise lasts for about an hour. The noise must be much louder for the seaside cottages, so unless you really want the beach at your front door, we recommend you stick with the hillside villas and keep your windows and doors shut especially if you are a light sleeper.

Overall we really enjoyed our stay, and we look forward to our next visit to Napasai.

Stayed December 2008
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 25, 2008

We enjoyed an absolutely mesmerizing stay with Napasai in November.

Our room was gorgeous Beachfront Cottage Suite. The room was very spacious, clean, comfortable, and romantic. Perfect for a couple. Spectacular sea view (very up close) from every part of the room including the bed, direct access to the beach. I really liked the bright and spacious bathroom; heavenly shower booth, relaxing bath tub, nice aromatic oil...we didn't use the outdoor shower in the back as we saw a huge lizard nesting there...

You do see fisherman's boats from time to time, and you can hear them sometimes too, but not to the point that it bothered me in the morning as some have noted (I think it would've my father..) There were no construction noises during out stay.

The room was made twice a day; linens changed daily, towels changed at every visit.

The breakfast was freshly prepared with good variety of selection to chose from. We didn't get to try the restaurant at night, but the food from pool area was quite nice. We were worried that it might be a little 'westernized' but it was a proper authentic Thai dishes with a bit of fancy twist.

The swimming pool was as gorgeous as how you see on the hotel photos, and a good size to swim in. We received complementary fruit cocktail and quick Thai massage while lounging by the pool.

Getting around can be very difficult, I would strongly recommend to rent a car if you're like us who enjoy exploring the island on your own and trying different restaurants. We got a very good deal and had a small jeep for 4 days w/ insurance for 3000 Bahts. With car, location was no issue at all.

We were recommended to goto Fisherman's Village but didn't think much of it...a good place to pick up some souvenir but you can do that in Chaweng on your way to bars/marine activities etc. Restaurants there were average, there are far better quality selections along Chaweng Noi to Lamai (again, you will need a car) from cheap local eateries to top notch restaurants.

If you chose to stay at Napasai, we would highly recommend to stay at beachfront cottage suite. It's pricey but worth every penny, and the only rooms with direct access to the beach. I am sure that other rooms are very nice too, but there are many other 5 star hotels that offer similar rooms and service at a lower price. I really enjoyed staying at Tongsai Bay's cottage suite a few years ago (better breakfast, much better spa, easier access, pool and beach was so-so). But if I were to chose between Tongsai's Grand Villa and Napasai's beachfront cottage suite, I would chose Napasai at a heartbeat.

  • Liked — The room and the pool
  • Disliked — Staff's English comprehension level
  • Stayed November 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Top Contributor
364 reviews 364 reviews
99 hotel reviews
Reviews in 101 cities Reviews in 101 cities
330 helpful votes 330 helpful votes
5 of 5 stars Reviewed October 19, 2008

The two drawbacks first: the sea access was quite difficult when we were staying at the Napasai: only possible to swim at high tide :-/ And the scuba diving that requires a one hour speed boat to get to the spots (like from any other hotel in Koh Samui).
All the rest was perfect, from the pick-up at the airport to the drop off.
Hotel entrance is almost at the top of the resort allowing an overall view on the huge infinity pool, the beach and the sea, the two restaurants (both excellent), the bar and several bungalows. The staff was attentive and efficient, from the reception to the housekeeping, a sign of very good hotel management. The spa was all right and massages up to it. Bungalows are spacious, made of top quality material, with all amenities you can expect from a ***** resort, some of them having a large leaving room where children can comfortably sleep. And the hotel is organising all sort of activities, from scuba diving tests to excursions or games on the beach. Not to forget of course the nice infinity pool where we could chill out, get some lunch and some drinks...
In short, we spent two weeks in paradise...

  • Liked — Everything
  • Disliked — The beach access at low tide
  • Stayed July 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belmond Napasai

Address: 65 / 10 Baan Tai | Maenam Beach, Mae Nam, Ko Samui 84330, Thailand
Phone Number:
Location: Thailand > Surat Thani Province > Ko Samui > Mae Nam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Mae Nam
#2 Spa Hotel in Mae Nam
#3 Family Hotel in Mae Nam
#3 Top resorts Hotel in Mae Nam
#3 Romantic Hotel in Mae Nam
#3 Luxury Hotel in Mae Nam
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Belmond Napasai 5*
Number of rooms: 69
Official Description (provided by the hotel):
Belmond Napasai Beach Resort & Villas in Koh Samui, Thailand is a secluded luxury beach resort in Maenam Beach, on the fashionable north coast of Koh Samui. Accommodation comprises a selection of beautiful Koh Samui-style private cottages, some with private pools, and two and three bedroom private pool luxury villas for rental and sale. ... more   less 
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Also Known As:
Napasai By Orient-Express Hotel Mae Nam
Napasai Koh Samui
Napasai Hotel Koh Samui
Belmond Napasai Ko Samui, Thailand

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