Today is my 2nd day stay here. On yesterday, I checked in the 3 bedroom villa & I can discribed it was a terrible experience. At first, the air-con of the master bedroom out of order. I spent mostly 2 hours to wait for the repair but it still could not work. At last, you upgrade us to a better villa. But there're still some problems in this villa.
1. The bulb of a toilet was out of order & no hot water
2. Could not flush in a toilet
3. The fuse was cut suddenly when we come back at night, they needed to stop the electricity of whole house for repair it several times
On today, the reception lady told me that the air-con of our original villa was fixed already but some guests were checked-in. They will move out on tomorrow & we should move back to it. Later, we consult with such guests that the air-con still could not be fixed. Besides, the reception officer did not tell them that they need to move to another room on the next day. I don't know why the reception lady told me about this. I am very very very disappointed about this hotel. Finally, we dealed with the manager & he let us to stay in this better villa until we check-out. I am so apreciated about this! But no more next time. One more thing, I commented on your facebook but no any reply. So I reflected it in here! Anyone who want to here, pls think about it!
- Also Known As:
- The Sea Koh Samui Hotel
- The Sea Koh Samui Hotel Mae Nam
- The Sea Koh Samui Resort & Spa Ko Samui, Thailand
- Official Description (provided by the hotel):
- A selection of fully furnished and equipped apartment suites and pool villas nestled directly on a beautiful beachfront along Bang Por in Koh Samui. These holiday residences have been designed with a tropical fusion concept and equipped to offer you all the comforts of home, becoming quite literally you holiday home, from home. ... more less
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