We did not stay here but only came for dinner and drinks, which made us regret for not booking this resort for our holidays.
We tried to make a reservation at Namu 2 days before, but it was already fully booked, but we visited the resort anyway and tried our luck again. We rented a car and drove ourselves there. The entrance was way too subtle for a 5-star resort and the location was a tat remote.
Upon arrival, we were greeted by a very friendly and helpful staff, who tried to get us a table again. Though in vain, he recommended us to get a drink and have snacks at the lobby bar. Though it was already dark and the ocean cannot be seen, the view with the pool and the W logo was indeed hip and stylish. We got chit chatting with a waitress at the bar and she managed to get us a table at Kitchen Table. Food was nice and wine was not overpriced for a 5-star hotel. Service was good and helpful. One of the Thai noodles was too spicy for our taste and they were happy to remake the order.
We then moved to the bar and were lucky enough to get one of the 4 sofa seats in the reflection pool. Although there were only 4 of us, they still allow us to take the seat, which is nice for a small party like us. Service was excellent but nothing can beat the stylish decor and vibe at this place. We all enjoyed the evening very much and at the same time very much regretted for not choosing this resort for our stay.
W hotel always sells their hip style. Compared to their city hotels, this W resort definitely has a more relaxing atmosphere which suits the slow pace of this island.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your detailed review of W Retreat Koh Samui. It is unfortunate that you were unable to dine at Namu on this visit however we were pleased to learn that you enjoyed your Kitchen Table experience. Namu is very popular both with guests and locals; due to the complexity of the food preparation and ingredient specifications we are unable to manage a high volume of customers nightly. We recommend several days advance booking to ensure a spot.
We appreciate your comments on the decor design and style, in particular the pod seating in WooBar. Hopefully on your next visit to Koh Samui you will choose to stay at W and experience all of the resort facilities.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.