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“WoW! What a hotel!” 5 of 5 stars
Review of W Retreat Koh Samui

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W Retreat Koh Samui
5.0 of 5 Hotel   |   4/1 Moo 1 Tambol Maenam | Surat Thani, Mae Nam, Ko Samui 84330, Thailand   |  
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Hotel amenities
Special Offer
Free Nights @ W Koh Samui
Ranked #4 of 17 hotels in Mae Nam
London
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“WoW! What a hotel!”
5 of 5 stars Reviewed September 30, 2013

Everything was perfect! When we arrived there was a very nice attention for us waiting in the room for our honeymoon. Staff were all very friendly (especially Candy in Whenever, whatever and Robert the F&B Director).

Rooms are absolutely stunning! Very large private pool, outdoor shower.

Namu is an excellent restaurant for dinner and the chef is very friendly in explaining all about his food. Very good wine menu (bit expensive, but that is everywhere in thailand).

This hotel really managed to give everything the WOW factor.

Very good breakfast buffet with plenty of options.

Room Tip: all rooms are amazing
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WRetreat, General Manager at W Retreat Koh Samui, responded to this review, October 22, 2013
Dear Tj0p,

Many thanks for you review and acknowledging Rob, Candy and Chef SK's contributions to making your stay a WOW.

We look forward to welcoming you back to W again soon.

All the best,

Brian Segrave
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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491 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Macau, China
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 9, 2013

Another superb experience at W hotel. Ever since we first tried W at melrose place years ago, always surprised us with a Wow in mind. Great unique designs, service top notch, location is to die for. Beach is so awesome, we felt like our honeymoon again. 100% recommend this hotel to any lovely couple.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WRetreat, General Manager at W Retreat Koh Samui, responded to this review, September 14, 2013
Dear rachel s

Many thanks for your review- as a long time W aficianado we appreciate your impressions of the resort.

Hope to see you again soon at W Koh Samui,

Best,

Brian Segrave
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
suratthani
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2013

the hotel is beautiful , well managed . We enjoy pretty much and the cleanliness of the property . the service is good .Currently staying at the hotel,whenever you want something it is close at hand. The beach sand is gravelly so not the softest powder in the world. The design is outstanding, the service is friendly and our room was creatively designed. We took an upper room, which had a charming pool with a view.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed September 7, 2013

the room came with a private mini pool and an outdoor shower. the room was great and had its own patio. if i could, i would just live there! the entire experience there is breathtaking. breakfast is amazing, nice range of food and top quality. fantastic views also.

Room Tip: everything is exceptional here
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 6, 2013

Just came back from W Samui from 2 nights stay in Ocean Escape View Villa with my girlfriend.

After we arrived at W, the woobar with its ocean view stunning us for a while. K.Jeans, Operation Manager, greeted us warmly then introduced us to all hotel key men that were around the lobby area. It is the first time we received the great check-in experience like that when we travelled in Thailand. All staffs is well-trained and has excellence service mind.

Our room is the Ocean Escape View Villa with the most beautiful ocean view as I'd requested during the reservation. The room is clean, big with modern design that is my type. Private pool is very long, I enjoyed swimming around during the hot day and look far away into the ocean. All amenities is nice especially the slipper that is soft and comfy. (Really want to get more of them but there is no refill.)

Namu is very recommend, superb japanese dinner quality. However there are not many table so reservation is required. The kitchen table is good, we ordered 2 dishes that we didn't know what are they look like and find that they are delicious, we didn't order the still water but got one and it is a bit pricy. The breakfast cannot compare to other meals, quality didn't meet the expectation.

SIP bar is another place to chill during the hot day, watching the sea and enjoy the drink.

We never have any chance to visit Spa.

Overall hotel room and facilities are well designed and with their staffs' service mind, W retreat Samui is the best hotel in Thailand that we ever stayed.

Room Tip: Ocean View Escape Villa #244 for who like to look far out into the ocean
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
Top Contributor
96 reviews 96 reviews
44 hotel reviews
Reviews in 49 cities Reviews in 49 cities
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed September 4, 2013

Stayed 3 nights in Ocean View Escape retreat, August 18-21. Booked thro Amex FHR rate.

All staff pleasant and really efficient especially Gift? (young lady from Chiang Rai) in Lounge,Tap and Kandi who checked us in.

Retreats well appointed ,view from ours just phenomenal. Good buggy service to and from retreats.
I didnt like the indoor/outdoor shower. Have a phobia about critters so would have preferred it to have been strictly outdoor but except for 1 gecko no huge creatures lol.

Sweetspot a good idea but really only used once. too hot to eat sweet ,creamy,rich ice cream. Frozen yoghurt or popsicles would be better in summer months.

Resort was really quiet during our stay, beach gorgeous setting but so underutilised.

Namu :good food and service. Ate there twice.
Breakfast just amazing. One of the nicest we have had. Awesome fresh fruit juices .Huge selection of pastries,hot and cold items .

Spa :good hairstylist and my husband had a pedicure which he loved.

Had booked transfer to and from airport. On arrival E class which appeared as if it had seen better days .On departure Toyota SUV. Gonna suggest you book Toyota as it was way more comfortable and in better shape. Really not necessary to spend the extra on the E Class.

One complaint : No drop off at Fishermans Village. I realise it would add on 5 mins to transfer to Chaweng, but really at $1000+ a night you cant have a direct transfer?. I didnt enjoy walking on a poorly maintained ,busy ,hot,noisy street even if it was only for 5 mins. especially since I noticed other hotel vans right at the entrance dropping off their patrons.

Overall a great 3 day stay . Highly Recommend.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WRetreat, General Manager at W Retreat Koh Samui, responded to this review, September 14, 2013
Dear Sungirlxxxx

Many thanks for your super review of your recent visit to W Koh Samui, it is great to know you enjoyed your stay with us and found the facilities and talent above your expectations.

I have shared your comments on the E class with our transportation provider to ensure that all vehicles assigned to us meet our standards- apologies for this.

As you point out, our shuttle's scheduled stop is about a 5 minute walk from Fisherman's Village. Unfortunately the traffic volume and street conditions extend the travel time to Chaweng significantly for our other guests when we make the turn. However your point is well taken and we will explore options to see if this can be made more convenient.

Thanks again and hope to see you back at W Koh Samui soon.

Best,

Brian Segrave
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasilia, DF
Top Contributor
51 reviews 51 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 3, 2013

It was only for 2 nights, but we really enjoyed this hotel. We rented a car at the airport and drove all the way to the hotel, although the hotel provides transfer services. The design is outstanding, the service is friendly and our room was creatively designed. We took an upper room, which had a charming pool with a view of garden, and some sea view. It was a sizable suite, with plenty of room for long-travel luggage. The bed was comfortable, and video and sound equipment were available. I was particularly satisfied with the bathroom, with 2 showers (try the external one), a roomy bathtub and exit to the swimming pool. There are complimentary ice creams and soft drinks available in stalls near the rooms. Communication between the room and other parts of the hotel is done through little golf cars. Breakfast delicious, and includes a variety of cold and hot dishes. The bread was particularly good. The hotel has its own beach area, which was quite and had a nice view of the islands. The reception bar is trendy, plays nice music and serves innovative drinks. Try the purple one with cinnamon and ginger created by the barman. We only had a couple of remarks for improvement. Sometimes communication with staff in English is difficult, and opens room for misunderstandings. This was actually an issue throughout our journey in Thailand. The second issue is that I’d recommend you take your own wine. There’s some available in the minibar, but the quality can be disappointing, and the price is outrageous.

Room Tip: Higher rooms have a view, while lower ones are closer to the beach.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WRetreat, General Manager at W Retreat Koh Samui, responded to this review, September 13, 2013
Dear Bacuri,

Thanks for the great review, so glad to hear you had a wonderful time at W. We appreciate you taking the time to share such detailed information on Tripadvisor, particularly your impression of our Beverage & Food offerings.

As I have mentioned in replies to prior reviews we understand the challenges with English language skills with some of our talent. This is something we remain focused on and have retained a full time English teacher to address. I am confident that in time we will see significant improvement in this area.

We are also taking a look at our current wine selections to ensure we are competitive-unfortunately Thai import taxes are not particularly wine-friendly.

Thanks again and look forward to seeing you soon again at W.

All the best,

Brian Segrave
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about W Retreat Koh Samui

Address: 4/1 Moo 1 Tambol Maenam | Surat Thani, Mae Nam, Ko Samui 84330, Thailand
Phone Number:
Location: Thailand > Surat Thani Province > Ko Samui > Mae Nam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Romantic Hotel in Mae Nam
#3 On the Beach Hotel in Mae Nam
#3 Spa Hotel in Mae Nam
#4 Luxury Hotel in Mae Nam
#4 Family Hotel in Mae Nam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W Retreat Koh Samui 5*
Reservation Options:
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Also Known As:
w Retreat Koh Samui Hotel Mae Nam
W Retreat Koh Samui Ko Samui, Thailand

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