First, we are a "super serious" Disney park family - we've stayed at almost every single Disneyworld hotel in Florida, the Disneyland Hotel in Anaheim, the Disney Hong Kong location and are also Disney Vacation Club members. We might be just a bit biased in our view of how Disney does lodging, but here goes.....
We stayed here after Disney changed their policy for vacation club members that they could stay at Disneyland Paris without buying a "matching ticket" to the theme park for the entire stay. This was super as we heard that all you needed was 1-2 days at the park but then we had a place to stay to visit Paris for another couple of days. That was the first positive thing. Second, it really is true that this hotel is very easy to get to and from the RER Red rail line going into Paris although its a bit longer than the advertised 30-35 minutes one way. It was more 45-60 minutes depending on the time of day. With the unlimited Metro/RER rail pass for Zone 5 travel (all the way to Versailles on the same pass on the other side of Paris was a bonus but long, 1 hour 20 minutes one way). If you have older kids like we do, it was fine and riding the train and talking amongst our party was part of the journey without an issue. This is not easy with young kids I would say below the age of 10-12. You can do it (stroller, etc.) but you will spend a lot of energy dealing with young kids.
The hotel itself is probably somewhere akin to the Wilderness Lodge and Animal Kingdom in terms of "level" of hotel facilities and service. What we did notice is that the hotel is definitely not as highly staffed as the Florida hotels are where there is literally a Disney staffer every 10 feet somewhere, the hospitality desks in Florida have several people working the desk, here we only encountered 1 person who wasn't even that busy during the day after the morning rush. During busy periods like the morning, the number of front desk personnel could get backed up so there could be a little bit of a wait. Also, aside from the character meals, there really wasn't much else to do in the hotel at all since the pool facilities are not as big/nice but also its a cooler climate so swimming outside is less of an activity here, even in August when we went. At night it was downright a bit chilly. We didn't hit the exercise room so I can't comment on its completeness.
The biggest convenience is that this hotel is the closest to Paris' version of Downtown Disney with the restaurants and clubs to go to and also the train station which is adjacent to Disney Downtown on the "other end" of the main thoroughfare. There were a number of eateries of all different types and prices so you had your fill of "Disney food" no matter where you went. It seems that a number of restaurants were of the "western bbq/rodeo" style and also Lousiana Bayou home cooking. A number of the "usuals" like Rainforest Cafe, The Earl of Sandwich, Hard Rock Cafe, McDonalds and other chain restaurants at Disneyworld Florida are also here. The shopping was again geared for Disney stuff and for the most part, there was a decent number of european and american people browsing the store merchandise.
Overall, the New York hotel looked good but just a little bit worn in some areas and the landscaping was in need of some help but the hotel itself ran fine and the staff, while not "Disney Happy/Friendly" was pleasant and helpful when we approached them without being too bold in our questioning. It doesn't pay to be an "ugly american" wondering why things don't work the same way in France as in the US as some people might assume - hey, you're in France, do things the French way and you'll do fine.
Regarding food, the hotel restaurants were a bit pricey for americans using dollars against a strong euro but the food offerings were not bad. The disney hotel buffet was very good (I didn't eat there the night the rest of our party did and they said it was good). The free morning buffet breakfast was OK and placed in a conference room facility to make room in the restaurant for the character breakfast crowd which was fine with us since all the screaming youngsters went there and we enjoyed a solid breakfast which bore a resemblance to a blended euro/american style meal. There were typical continental yogurts, fruits and meats/cheeses and the american eggs, bacon and pancakes for the US contingent. It helped to fortify us before we headed out each day and then we did lunch and dinner wherever we went for the day. One key thing as at all Disney hotels, get there early and try to stay out of the main rush which happens around 8-9 am each day.
One key thing (and reason why I booked here), was that the hotel rooms where built and furnished as close to possible to US hotel standards in size and comfort. The beds were all US sized standards and there was enough room and bathroom space equal to the rooms in almost all of the Florida hotels except for older ones like the Polynesian, etc. which were built before most of Disneyworld happened. Furnishings were good, decent sized TV (of course with the required Disney channels and movies running) and except for a corner room in the bright sunlight all day that was too warm (air conditioning on the fritz but they moved us in one day when we asked to another room where the air was plenty powerful) our other room was fine and the linens and towels were unlimited as always.
Overall, not a bad hotel which in physical structure would probably blend with the other Florida hotels but it didn't have the personal warmth and social happiness that you would expect of a disney hotel but this is what I knew to expect based on reviews I read from other parties. Oh, one good thing, you can walk or take the shuttle bus to the train station so if you're dead tired and want to veg on a bench to wait for the shuttle, you can. One nice pick up, this hotel had both an indoor and outdoor sitting area at night to have wines and cheeses and they choice of wines was very good. As with any disney establishment, a bit pricey but when you're on vacation, the service was fine and the setting was nice sitting out in the rear of the hotel overlooking the fountain and the small artificial lake that it overlooks.
This hotel fit our need well and having the larger rooms allowed us to put three people in each room without trouble. We did all of our fine dining in Paris so what we wanted at the hotel for snacks and breakfast worked when you combined it with the Disney Downtown restaurants too where we could get our fixes of Ben & Jerry's and Starbucks in a weak moment. As you would expect this hotel is a bit schizophrenic - it caters to the Disney parks so families are up and atom to get there early to run around and then come back and crash, combined with the French continental style of getting up a bit later and then going a lot longer into the night. We came home a couple of days well after 11PM and things were still happening at the outdoor cafe and smoking bar/wine bar.
This hotel is a little bit of Disney landed in France and it did fine for us.
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- Also Known As:
- Disneys New York
- Disney Hotel New York
- Disneyland Paris Hotel New York
- Disneys Marne La Vallée
- Hotel New York Paris
- Disneys Hotel New York
- Disney's Hotel New York Europe/Chessy