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“Decent American Standard Hotel Outside of Paris” 4 of 5 stars
Review of Disney's Hotel New York

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Disney's Hotel New York
4.0 of 5 Hotel   |   Avenue Rene Goscinny, 77777 Chessy, Marne-la-Vallee, France   |  
Hotel amenities
Ranked #2 of 2 hotels in Chessy
Northern New Jersey, USA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Decent American Standard Hotel Outside of Paris”
4 of 5 stars Reviewed December 25, 2012

First, we are a "super serious" Disney park family - we've stayed at almost every single Disneyworld hotel in Florida, the Disneyland Hotel in Anaheim, the Disney Hong Kong location and are also Disney Vacation Club members. We might be just a bit biased in our view of how Disney does lodging, but here goes.....

We stayed here after Disney changed their policy for vacation club members that they could stay at Disneyland Paris without buying a "matching ticket" to the theme park for the entire stay. This was super as we heard that all you needed was 1-2 days at the park but then we had a place to stay to visit Paris for another couple of days. That was the first positive thing. Second, it really is true that this hotel is very easy to get to and from the RER Red rail line going into Paris although its a bit longer than the advertised 30-35 minutes one way. It was more 45-60 minutes depending on the time of day. With the unlimited Metro/RER rail pass for Zone 5 travel (all the way to Versailles on the same pass on the other side of Paris was a bonus but long, 1 hour 20 minutes one way). If you have older kids like we do, it was fine and riding the train and talking amongst our party was part of the journey without an issue. This is not easy with young kids I would say below the age of 10-12. You can do it (stroller, etc.) but you will spend a lot of energy dealing with young kids.

The hotel itself is probably somewhere akin to the Wilderness Lodge and Animal Kingdom in terms of "level" of hotel facilities and service. What we did notice is that the hotel is definitely not as highly staffed as the Florida hotels are where there is literally a Disney staffer every 10 feet somewhere, the hospitality desks in Florida have several people working the desk, here we only encountered 1 person who wasn't even that busy during the day after the morning rush. During busy periods like the morning, the number of front desk personnel could get backed up so there could be a little bit of a wait. Also, aside from the character meals, there really wasn't much else to do in the hotel at all since the pool facilities are not as big/nice but also its a cooler climate so swimming outside is less of an activity here, even in August when we went. At night it was downright a bit chilly. We didn't hit the exercise room so I can't comment on its completeness.

The biggest convenience is that this hotel is the closest to Paris' version of Downtown Disney with the restaurants and clubs to go to and also the train station which is adjacent to Disney Downtown on the "other end" of the main thoroughfare. There were a number of eateries of all different types and prices so you had your fill of "Disney food" no matter where you went. It seems that a number of restaurants were of the "western bbq/rodeo" style and also Lousiana Bayou home cooking. A number of the "usuals" like Rainforest Cafe, The Earl of Sandwich, Hard Rock Cafe, McDonalds and other chain restaurants at Disneyworld Florida are also here. The shopping was again geared for Disney stuff and for the most part, there was a decent number of european and american people browsing the store merchandise.

Overall, the New York hotel looked good but just a little bit worn in some areas and the landscaping was in need of some help but the hotel itself ran fine and the staff, while not "Disney Happy/Friendly" was pleasant and helpful when we approached them without being too bold in our questioning. It doesn't pay to be an "ugly american" wondering why things don't work the same way in France as in the US as some people might assume - hey, you're in France, do things the French way and you'll do fine.

Regarding food, the hotel restaurants were a bit pricey for americans using dollars against a strong euro but the food offerings were not bad. The disney hotel buffet was very good (I didn't eat there the night the rest of our party did and they said it was good). The free morning buffet breakfast was OK and placed in a conference room facility to make room in the restaurant for the character breakfast crowd which was fine with us since all the screaming youngsters went there and we enjoyed a solid breakfast which bore a resemblance to a blended euro/american style meal. There were typical continental yogurts, fruits and meats/cheeses and the american eggs, bacon and pancakes for the US contingent. It helped to fortify us before we headed out each day and then we did lunch and dinner wherever we went for the day. One key thing as at all Disney hotels, get there early and try to stay out of the main rush which happens around 8-9 am each day.

One key thing (and reason why I booked here), was that the hotel rooms where built and furnished as close to possible to US hotel standards in size and comfort. The beds were all US sized standards and there was enough room and bathroom space equal to the rooms in almost all of the Florida hotels except for older ones like the Polynesian, etc. which were built before most of Disneyworld happened. Furnishings were good, decent sized TV (of course with the required Disney channels and movies running) and except for a corner room in the bright sunlight all day that was too warm (air conditioning on the fritz but they moved us in one day when we asked to another room where the air was plenty powerful) our other room was fine and the linens and towels were unlimited as always.

Overall, not a bad hotel which in physical structure would probably blend with the other Florida hotels but it didn't have the personal warmth and social happiness that you would expect of a disney hotel but this is what I knew to expect based on reviews I read from other parties. Oh, one good thing, you can walk or take the shuttle bus to the train station so if you're dead tired and want to veg on a bench to wait for the shuttle, you can. One nice pick up, this hotel had both an indoor and outdoor sitting area at night to have wines and cheeses and they choice of wines was very good. As with any disney establishment, a bit pricey but when you're on vacation, the service was fine and the setting was nice sitting out in the rear of the hotel overlooking the fountain and the small artificial lake that it overlooks.

This hotel fit our need well and having the larger rooms allowed us to put three people in each room without trouble. We did all of our fine dining in Paris so what we wanted at the hotel for snacks and breakfast worked when you combined it with the Disney Downtown restaurants too where we could get our fixes of Ben & Jerry's and Starbucks in a weak moment. As you would expect this hotel is a bit schizophrenic - it caters to the Disney parks so families are up and atom to get there early to run around and then come back and crash, combined with the French continental style of getting up a bit later and then going a lot longer into the night. We came home a couple of days well after 11PM and things were still happening at the outdoor cafe and smoking bar/wine bar.

This hotel is a little bit of Disney landed in France and it did fine for us.

Room Tip: Disney hotels can be big. If you need to be closer to the elevators and core hotel say so - this on...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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English first
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed December 23, 2012 via mobile

Stayed here for four nights last week.
Lovely hotel and the location is fantastic, rooms a good size but bring a travel kettle! English speaking Disney and news tv channels available in room.
Breakfast buffet plentiful and minimal queues, only downside was having to pick your breakfast time in advance.
Character appearances in the hotel were great, saved significantly on queues in the parks.
Pool area lovely but water cold, especially for children.
Decorated for Christmas in true Disney ott style, loved it and would recommend.
There is a small shop in the hotel but the queues were always manic.

Stayed December 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 22, 2012

We stayed here from 16th-19th Dec 2012, on arrival we were greated by a very friendly Man, he checked us in without any problems. Our room was clean and as we expected. Breakfast was busy but was well organised so didn't wait long. Good selection of food. The location was amazing, no need for buses at all.....walking distance to both parks and the train station.
Would definitely recommend this hotel......it's not plush but it's fine for how long your actually in there.
We would also recommend the Buffalo Bill Wild West Show - ages from 3-38 loved it.....kids were hooked from start to finish. Food there was ok too.....unlimited beer which they are happy to keep brining if you ask!
The only slight downside with this trip was the cold and rain, and being totally honest we found an awful lot of French people very rude and miserable! We were always smiling and polite.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed December 17, 2012

I stayed at this hotel last week (mid December) with my husband & our 2 young sons (8 & 5) for 2 nights/3 days.

We stayed on the 2nd floor of the Gramercy wing (room 2172) and it was your typical hotel room, nothing flash and not particularly New York or Disney themed. We were not in the room for very long, other than to sleep, so it was just fine. It was clean and quiet with 2 quality double beds and a functional bathroom. No gripes about the beds being too hard or the room being run down, it just wasn't flash.

The location to both theme parks is terrific, definitely no more than 10 minutes walk away. We enjoyed breakfast and dinner in both the Parkside Diner and the Manhatten Room. The choice of food was plentiful with dedicated buffets for the children. We certainly didn't experience queues on any occasion but I think that has more to do with timing ie breakfast before 8am and dinner at 7pm. Queues were starting to form for the Parkside Diner when we were leaving both breakfast & dinner.

We also loved the pool and the gym. Both exceptional facilities for a hotel. Unfortunately you have to pay for wifi.

My husband speaks fluent French which made life easier but the language was never a barrier as all the staff we encountered spoke great English.

It wasn't cheap but we didn't expect it to be. I would stay again but only after checking out the Disney Hotel first.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 16, 2012 via mobile

Stayed here for 3 nights on one of the innumerable discount deals DLP have been running this year. Having stayed at the Disneyland Hotel and some of the budget ones, I still prefer the HNY because of the location and price-point - and because it's the only 2nd to the Disneyland hotel you get the top-tier characters appearing (Mickey, Minnie, Goofy etc). So no waiting in the cold for an hour to see them, every morning my daughter got to meet Mickey and Minnie with little more than a 10 min wait. They even tell you where and when they will appear.

We had a great room - 3182 - a corner room with views over the lake and the ice rink. Beds were fine, reception gave us a kettle at no charge, breakfast plentiful (but get there early - after 8 it becomes a mass stampede and long queues develop).

If you get a deal then this is the one to stay at - we paid £535 for 3 nights/4 days including passes. That is a bargain when you consider the Disneyland Hotel on the same deal was over £1k.

Top Disney tips
- There is a mini-supermarket inside the train station. Stock up on water, snacks etc there before you head in
- Saturdays are just ridiculous in the park. Go midweek if you can
- If you live in South-East England, drive. It's 3 easy hours' drive from Calais and you can bring your own booze :)

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arbroath, Scotland, United Kingdom
1 review
4 of 5 stars Reviewed December 15, 2012

I stayed at the Disneyland New York for 5 nights with 2 adults and a two year old. The hotel was lovely. Rooms could have been a little bigger but as your hardly ever there, its workable. My sister upgraded to the Empire State club to surprise us, it was money well spent!!

The Club offers Features a private reception which after a day traveling with a toddler was a godsend as we where the only family checkng-in at this desk and missed a line of at least 20 families doing the same at the main reception! The best part of the Club is the private lounge-bar located on your floor. Every monrning you get a character breakfast, all other guests must line up in reception for the meet and greet but once they have done 30 minutes downstairs in the lobby, they come upstairs to your lounge! my little boy often got a character all to himself every day for aslong as we wanted!! it was simply fantastic and the pictures are unbelievable!

The other perk with The Club the snacks and cold beverages. You can get free sandwiched etc late afternoon and free soft drinks all day! our family took full advantage when we went back for a rest during the day. when a glass of coke is almost 5 euros a glass of coke feels like a small victory!

You also get a VIP FASTPASS which is unlimited so you can go round and round all those rides as many times as you want. was fantastic as on these rides we never waited over 5 minutes.

In general the park is really good for toddlers, i was worried it would go over my little boys head but he was totally enchanted the whole time! the only complaint was the changing facilities, my son was still potty training and the only place to change a nappy is a worktop with a flat surface!! no mats, no covers, no disinfectant!!!

Smoking was another big problem! really noticed it EVERYWHERE! It didnt matter if the line is for the Disney junior show and full of 2 year olds, people will spark up and blow smoke in their direction. its just somthing you need to accept unfortunatly.

We opted for the meal vouchers, DO IT! you pay what seems a lot for them but when you get the bill you would have had to pay, it was always 20-40 euros higher than that we paid for the vouchers!

I would recommend the hotel as a base and if i return to Disneyland Paris we will stay here again.

Room Tip: The Empire state Club offers your own floor with other Club guests,
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Worthing, United Kingdom
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 14, 2012

I recently stayed at this hotel with my partner and another couple. We thought the hotel was brilliant. We had two separate rooms, and the hotel staff arranged for our rooms to be opposite each other for us. The rooms were spacious - each with two double beds, and were clean with no signs of being "run down". The bathroom is large with two sinks, the bath is on the small size, but standard for a hotel, was fine for me, but a bit of a squeeze for my 6ft boyfriend. A range of toiletries are provided including shampoo, body wash, soap and body lotion, which is replenished daily. The rooms are cleaned each day; beds made, room hoovered, and towels changed. The beds were relatively hard, but I found them really comfy.
We didnt use any of the other hotel facilites like the swimming pool and spa so i cant comment on them.
Breakfast is available in one of the two restaurants, over the 3 mornings we used both. A wide range of food is available including bacon, sausages, eggs, pastries - croissants, pain au raisin, pain au chocolat, brioche, and rolls; yoghurts, cereals, juices and hot drink. A nice variety which certainly filled us up before long days in the park.
Loved this hotel. Everyone was polite, and check-in was quick and easy. Only 5-10 minutes from the parks so no long walk which is good especially if you have small children. Would certainly stay at this hotel next time we visit Disneyland Paris!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Disney's Hotel New York

Address: Avenue Rene Goscinny, 77777 Chessy, Marne-la-Vallee, France
Location: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Chessy
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #2 of 2 hotels in Chessy
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Disney's Hotel New York 4*
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Also Known As:
Disneys New York
Disney Hotel New York
Disneyland Paris Hotel New York
Disneys Marne La Vallée
Hotel New York Paris
Disneys Hotel New York
Disney's Hotel New York Europe/Chessy

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