We have just returned from our stay here in their 2nd week of operating. Our transfer from Bodrum took over 3 hours from when we landed, an hour of which was waiting for other flights to arrive.
The building is very modern and impressive, especially the lobby and lounge. The lobby is marble clad and has lots of LED lighting that constantly changes colours. There is a large pool (which also uses LEDs to cycle colours at night) and in the toilets there is more fancy lighting and tv screens embedded in the mirrors above the sinks.
There were workmen darted around the hotel putting finishing touches to things but they weren't disruptive. The area between the pool and the beach was bare but turf was being added to it and I think the bulldozers will be gone soon. The bay appears to have been landscaped to suit guests. The sea water for the first 100m or so from the beach never gets deeper than around 130cm.
However, once you get below the surface you see they are having a few teething problems. Wifi is only available in the lobby and I frequently found that it was so slow that I couldn't even access Facebook or my email. On the wall above the recption desk are lots of digital clocks telling completely the wrong times for various cities around the world.
We were frustrated that the air conditioning in the rooms only let them be heated not cooled, although thankfully it was only a little stuffy. We were told this would be the case until June but the aircon came on a couple of hours before we left. The room was of a good size and standard but the facilities could have been better. As previously mentioned, there was no bath only a shower (which occupies the space of a bath). Our toilet seat was loose and sometimes flushing it jammed the button and it would then be constantly filling. Normally in a 5 star hotel I would expect to find a dressing gown, slippers, facecloth, toothbrush and toothpaste but none of these were present. Tea making facilities would be very nice and there was a socket above the fridge which would facilitate this.
The rooms have electronic swipe card access. Once inside the card is then slotted into a socket to power the room. The card also turns on a red light outside the door which is interpreted by the housekeeping staff as "Please disturb, especially before 10am but also several times throughout the day". We were woken 4 times by the housekeepers knocking on our door and a 5th time when 5 of them chatted loudly at 8:30am outside our door as they cleaned the windows in the corrifdor. None of them spoke any English so it was difficult to resolve things. The old fashioned "Do Not Disturb/Make Up Room" card was much more effective but unfortunately they did not have those in this hotel. We did manage to get our beds made 5 days out of 7 but no vacuuming was done all week and the balcony was very dirty.
There are 3 "A La Carte" restaurants - Turkish, Italian and Seafood. Menus for these were not provided in the rooms or the lobby, they could only be accessed by speaking to the guest services person (if you could find them). A free meal in one of these was included in our booking and we chose the Italian. We enjoyed our 5 course meal although our favourite dish (the ravioli) was luke warm. The food in the buffet was generally very good and varied but there were often queues for the hot food specific to that sitting. Labelling of dishes ranged between poor and non-existent. Vegetarians wouldn't be happy unless this was addressed. We were impressed that we didn't have to pay for any drinks or ice cream all week, except in the nightclub.
We went to the nightclub on Friday and Sunday evening. On both occasions there weren't many people there and the music was typical club music rather than pop chart music that we hoped for. The soundproofing was excellent.
The aircon had a minimum of 18 degrees and the 24 inch tv had a maximum volume of 25 percent. We would have expected at least a 32 inch if not 40 or 42 inch screen as this was small when viewed from the bed or chair. The tv was also badly positioned giving priority to yet another mirror. There was an HDMI socket so we were able to connect a media player but the limited volume really did make it difficult to hear what was being said sometimes. I appreciate the reason for limiting it but perhaps 30 or 35 percent would have been a better compromise.
The biggest issue we had was poor communication. There is no information displayed anywhere about what social activities are taking place and most of the staff don't know. The reps would hang around outside the restaurant at the start of dinner to tell guests what activities were on later that evening. If you went to dinner a little later then you wouldn't have any idea what was on. We watched an evening of traditional Turkish entertainment which started with lots of musicians (and some claiming to be singers!) in traditional dress followed by some formation danciing and belly dancing. The whole show lasted for about 90 minutes, which was good but we were all very cold by the end! A bit less of the "singing" would have been appreciated too!"
For the last couple of days of our stay there were a group of 20 Russians girls preparing for a beauty pageant. They were all tall, slim and wore six inch heels whenever they ate the buffet in the restaurant. It was quite amusing watching them strut backwards and forwards to their tables like they were on a catwalk! When we asked various staff whether they were going to form part of the entertainment each one gave us a different answer. They did perform, unfortunately half an hour after we had departed so somebody else will have to report on that. We were highly entertained by the rehearsals though and they did add to the poolside view!
Although we had a number of gripes, we did actually really enjoy our stay but being repeatedly woken up and unable to get good information about what was available in and around the hotel was very frustrating. we got a last minute/introductory deal so were happy with what we got for the price. At the regular price I would expect most of the issues above to have been resolved.
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- Also Known As:
- Venosa Beach Hotel Didim
- Venosa Beach Resort And Spa