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“Awesome” 4 of 5 stars
Review of Solway Holiday Village

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Solway Holiday Village
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Skinburness Drive | Silloth-on-Solway, Silloth CA7 4QQ, England   |  
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Hotel amenities
Southampton, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Awesome”
4 of 5 stars Reviewed November 11, 2013

We stayed in this lovely place with kids on mid term. I must say the place is very nice and offers a good experience for family holidays. The pool and every other thing was fantastic.
On a sour note,improvement is needed on the lounge as the sofa sets were not comfy at all and an update on television is needed. Other than that I would highly recommend this place as it offers a lot in the area Keswick and Windermere just to mention a few.we will definitely be coming back again.

Stayed November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagans L, Public Relations Manager at Solway Holiday Village, responded to this review, November 17, 2013
thank you for your feedback and we are glad that you enjoyed yourself and cant wait to see you in the future
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552 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • English first
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English first
Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 9, 2013

We paid for passes to use the swimming pool etc but on arrival were told we would not be using the pool as it was too full. No apology by staff nor offer of refund (or even part refund). Incidentally, when we walked past the pool we noticed that there were only about 10 people in it, so perhaps some people book a slot and don't turn up?? Either way, we were not able to go in the pool. In email communication since our stay, the facilities manager has quoted me a clause that she / he thinks makes it acceptable to charge customers for a facility they cannot access.

Have never stayed at a site with so few showers and toilets for the amount of tourers - long queues in the ladies' bathroom.

Dogs running free off the lead. Family nearby blasting music out of their parked car for all the tourers to 'enjoy'.

Young staff in the bistro provided lovely service even when very busy at breakfast.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagans L, Public Relations Manager at Solway Holiday Village, responded to this review, November 17, 2013
thank you for your feedback and sorry that you have not had the chance to fully enjoy our facilities - we do encourage people to have a good time but unfortunately cannot police every situation
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 5, 2013 via mobile

We booked into a buttermere chalet with our three children. On arrival we were advised to drive over the grass to reach our chalet where we got half way until getting stuck in the mud. Luckily a very nice bloke came and pulled us out in his tractor. Why reception told us to go across the water logged grass is beyond me!

The chalet itself was very tired and dated. No wine glasses in the unit or a toaster or other obvious things. Beds weren't made up so we had to do this ourselves which after a long journey you don't really need. The chalet was not very child friendly. No shelves to put anything out of childrens way and video recorder, small coffee table and electric heaters all at toddler level - a nightmare. The doors didn't fit the frames properly which made it difficult to keep the place warm. Microwave was rusty on the inside and the blinds and walls looked unloved.

Bathroom was cold and uninviting and, like another reviewer, had a sign saying that it sometimes wouldn't work due to water pressure. Fire door right next door to the room with bunk beds where the children slept gave cause for concern regarding security. Can't comment on the hot tub as we didn't use it but it wasn't under cover which wasn't a good thing.

The night was awful. We seemed to be surrounded by groups of people having loud parties til 2am. Woke the children up and then we all had to lie and listen to the neighbours swearing and talk that wasn't fit for children. I don't decry anyone a holiday but families should be catered for in a different area to single and groups or adults out for a good time. The holiday was booked through Hoseasons and portrayed as a family oriented holiday so it never occurred to me to ask for a quiet area or anything like that.

We complained in the morning and I must say that the lady I spoke to tried to do her best to help us by moving us to a different area of the site and gave us a complimentary meal voucher as well as free electric (though being charged by a meter is a bit annoying to start with - why not just add it onto the overall cost of the chalet?).

Whilst our new accommodation was being organised we went to the on site swimming pool. As others have said, the pool itself is of a good standard with different areas for young children and adults. Again, the surrounding area looked tired though and the changing rooms were freezing and not at all child friendly. No where to put your little one whilst getting them dry or to put them whilst you are getting dry. Also, no lockers so you have to carry all of your belongings in a basket to the pool area and keep them there. A bit strange but not a problem until you have a dripping wet child in your arms who needs to be carried back to the changing rooms as well as a big basket of all your clothes, coats and other things.

After swimming we went for something to eat in the bar / restaurant area. The place was deserted. We ordered our food and received it in an acceptable timeframe. Nothing spectacular but nice enough and better than I'd expected. Following this we then went to our new chalet. This was smaller than the one we had booked but I was happy with this as it still should have given us enough space. However, again the interior was very tired and unloved. The childrens bed rooms were at the front of the accommodation overlooking the road. The room had a door with one of the beds against it which again gave concern regarding security and also was quite drafty.

Living room was small with pine/wicker furniture - looked like a conservatory from 30 years ago! The room was so small that the dining table was in the kitchen where there was insufficient room to enjoy a meal comfortably. As well, the flooring around the fridge was unfinished or missing leaving exposed concrete on display.

In the end we decided that enough was enough and we came home - we didn't last 24 hours. We had booked with Hoseasons the previous year (Kielder Water) and thoroughly enjoyed ourselves. The visit to Solway left us very disappointed and questioning whether to use Hoseasons again.

Stayed November 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagans L, Public Relations Manager at Solway Holiday Village, responded to this review, November 17, 2013
Thank you for your feedback and sorry that you feel that you didn't have the best experience at our Park we are rated 3 stars by the Tourist Board and have many 100's of families who enjoy themselves year after year
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Bolton, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 3, 2013

The lodge we booked was tired, damp, cold and used excessive electricity to keep it at a reasonable temperature. You need to stock up on pound coins for the meter. The whole site is a dump, everything is worn out, the staff are uninterested and un-helpful. The doors in our 'chalet' didn't close properly nor did any of the windows which flapped about relentlessly in the wind all weekend. The fridge door wouldn't close either. The bathroom ceiling had damp marks accross it the there are cold drafts pouring into every room.

The service in the bar is poor beyond a joke, the food is bland and that's if they haven't managed to burn it to a crisp.

The pool is the only thing that isn't too bad, you can't use the gym unless you are unfortunate enough to own a 'chalet' on the site. There isn't anything to do, if you venture outside of the park there isn't anything else to do either, everywhere is run down, shut or falling apart.

If your thinking of coming here don't, unless its free or they pay you. Other than that you'd be better off just burning your money, Or if your really desprate stopping somewhere really run down in a rough part of the country which would likely give you a better experience than this place.

Room Tip: Stop somewhere else
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  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagans L, Public Relations Manager at Solway Holiday Village, responded to this review, November 4, 2013
Thank you for your feedback - in response our holiday lodges are in a refurbishment program including new doors and windows which is improving the standard every day - we have never had a complaint regarding the power consumption before indeed some people have even commented how little they have spent !!! Our staff are constantly praised for their customer service skills so again I cant explain your comment. Our Bar and Bistro has an extensive menu and takeaway option and has just gained 4 star status. The park has also just been awarded 3 stars from the tourist board. The local area is popular with thousands of holiday makers every year and is in no way run down - being part of a preservation & conservation area !!! Perhaps Silloth and the Solway Holiday Village just wasn't your thing as it is for so many 1000's of others.
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Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 3, 2013

we arrived on a cold wet Monday evening and made our way to the reception area where we were greeted my a friendly member of staff. I had booked the holiday through the daily mirror £9.00 promotion and had paid extra for the entertainment passes (£28.00). the lady went to find our booking and informed me that there had been a mix up with keys but we were still booked in an Orlando caravan and everything else was the same as on the original booking. we made our way to the caravan, that was situated in a nice quiet spot with no vans either side of us and it was facing the kids play area and the all weather football pitch, something that pleased my 13yr old. the van itself was spotless although lacking in basic cooking utensils (no toaster, and only 2 pans, no oven trays, and no serving utensils). we went to look at the bedrooms to find that although clean there was no bedding, i had rung up 2 days before to check that bedding was included and was told the beds would be made up ready for our arrival. I went back to reception and explained that because of the mix up with keys and having to change van the beds had not been made, to be told in no uncertain terms that if you book it cheap you get cheap and that i would have to pay for linen hire! at a cost of £17.00 for a double and a single. I protested and said that i had rung 2 days before to check to be told the beds would be made up for me." Well they lied!" was the reply from a member of staff who did,nt even look up at me but carried on doing what ever was so important. another staff member decided to give the bedding free of charge after checking my booking and realizing the original mix up. so off i went to make up beds before we could even unpack! We decided after eating at the local chippy that we would see what the entertainment had to offer, i took the passes and went to the harley club( no one asked for passes) we then after an hour or so went to the Nags Head bar (no one asked for passes). we spent five days here visiting the swimmimg pool, bars and arcade, and not once were we asked to show our passes that i was told were compulsory and that i had paid £28.00 for the right to keep them in my purse all week! All in all the camp is ok if a little tired looking, the staff however need serious customer service training!!!! and they need to be clear from there booking what you get included ie bedding. MY TIP DO NOT BE FORCED INTO PURCHASING ENTERTAINMENT PASSES!!!!!!.

Room Tip: Ask whats included and get written confirmation!
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagans L, Public Relations Manager at Solway Holiday Village, responded to this review, November 4, 2013
Thank you for your feedback - sorry that you have experienced bad communication and poor customer service. We frequently receive extremely positive feedback regarding our staff and the whole team is committed to looking after our guests so can only apologise. Passes are required at all of our facilities just in case they are requested as failure to produce would not allow use.
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Blackpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 1, 2013

Looked good in the pictures on the internet but alas not in reality. Booked an Orlando caravan which was basic but clean. No toaster or baking trays and the grill didn't work. The whole park is tired and tatty. The park needs updating the football pitch was more like a skating rink as the covering was just like a thin felt with patches of slippy moss, and the park was just as poor.
The "Outdoor Sports" at kids club consisted of a Welly throwing competition!!!!!!!! poor value for money in my view

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagans L, Front Office Manager at Solway Holiday Village, responded to this review, November 4, 2013
Thank you for your feedback - we are sorry that you have not enjoyed our park which has just been awarded 3 stars from the tourist board and who's staff and facilities are constantly praised by others.
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Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2013

When we booked we had asked for a travel cot, but it was not in the caravan. We asked for it and before we had walked back to the caravan it had arrived and a single bed had been taken out to make room for it.
Our 2 year old loved the train rude to the farm and the small gauge railway around the farm. The animals appeared to be well looked after
Although the buildings do need updating. Everywhere was spotless, and the grounds were very well maintained and with a lovely variety of evergreens.
The swimming pool was lovely and warm and the children's section was well separated from the main pool. The sauna was a treat.
We didn't use the restaurants as preferred to cook our own food. I would suggest a supermarket trip to stock p on food as the shop was basic, but our caravan had plenty of cooking utensils and a separate fridge and freezer.
We will be visiting again

Room Tip: Ask for central heating. The North of England can be wet and cold
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagans L, Public Relations Manager at Solway Holiday Village, responded to this review, October 27, 2013
Thank you for your feedback - all the team are pleased that you enjoyed your stay at Solway Holiday Village and can't wait for your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Solway Holiday Village

Address: Skinburness Drive | Silloth-on-Solway, Silloth CA7 4QQ, England
Phone Number:
Location: United Kingdom > England > Cumbria > Silloth
Amenities:
Bar / Lounge Beverage Selection Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #3 of 3 Specialty Lodging in Silloth
Number of rooms: 80
Official Description (provided by the hotel):
Price Range: £-££ Visit England Rating: 3 stars Types of accommodation: Apartments, Camping, Chalets, Lodges and Caravan Holiday Homes Situated in one of the most beautiful corners of England, Solway Holiday Village offers you the perfect setting for your family holiday, and is ideally situated for exploring the Northern Lakes and Hadrian's Wall. There is something for everyone, with the emphasis on family fun. There are good facilities, including a fabulous heated indoor pool, entertainment complex, all-weather sports facilities and beautiful parkland covering over 130 acres. The nearby Victorian seaside town of Silloth is within walking distance of the park. ... more   less 
Also Known As:
Solway Holiday Village Hotel Silloth
Solway Holiday Village Wigton
Solway Holiday Village Hotel Wigton
Solway Holiday Village Silloth, Cumbria

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