We have just returned from a '2' night stay in the Golf Hotel....err 2 nights? Well it turned out to be only 1 actually as we ended up having to spend the first night in our car!!! We arrived back at the hotel late on Saturday night after joining a party in one of the clubs with some of the very friendly locals...unfortunately we could not get into the hotel front door with the yale key. We had NOT been told that the key actually fitted a door to the hotel which was further down the street!!!
The staff we came into contact with in the hotel were all very pleasant and cheerful, however this was an oversight which was simply not of our making!!
On checking out we were asked to pay £20 for the bottle of wine we had had with our meal on the Saturday evening, when we asked for this to be complimentary due to the Saturday night fiasco, the receptionist rang Gary the Manager and he said in no uncertain terms NO!! As far as Gary was concerned we should have seen a telephone number which was at the very bottom of a notice on the wall outside (in very small letters may I add), which we were shown on leaving and which was advertised as a booking enquiries number anyway! According to Gary had we seen and phoned this number then we would have been given the instructions as to which door the key fit!!!
We paid for the wine as we did not want to cause a fuss in the hotel reception and neither were we wanting to get staff into trouble. My husband called Gary when we got to the car and he got no response. Up to this moment we have had no return call nor any apology from Gary the Manager, the staff however were really apologetic. I'm afraid if this is Gary's Customer Service policy then it is terribly lacking, which is a shame as the food, staff, room comfort was value for money.
All things considered a bottle of wine was the least we should have expected after not being told how to get in should we return late and as a consequence having to spend a night in the car (we were also lucky we had the car keys with us)!!!
We never saw sight nor sound of Gary after the event, not even a note through the door saying sorry! Such a shame Gary!!!! If not for this I would have given a score of Very Good!
- Official Description (provided by the hotel):
- The Golf Hotel in Silloth underwent a major renovation in 2009. Gary Conlan, the Manager, with his enthusiastic team, will do everything they can to make your visit to us a pleasant one! We are privately owned and run and are passionate about local seasonal food, hospitality, quality and service, so sit back and relax and enjoy yourself!This historic landmark hotel in the town centre, overlooking the town green offers a private and peaceful setting for a few days relaxation "away from it all", a delicious meal in our refurbished lounge bar and restaurant or even perhaps a business meeting or conference. With growing function trade and traditional Sunday Carvery the hotel has everything to offer.The Golf Hotel is also gaining a reputation in North Cumbria as a wonderful wedding venue, either for a civil ceremony or the wedding reception itself or even both. Private party celebrations can also be catered for here. Why not celebrate an engagement, wedding anniversary or birthday with us?As well as comfortable bed & breakfast guest accommodation, we also offer a range of services for business visitors. We have rooms with excellent facilities which can be booked for business meetings or our Function Suite can be booked to hold a conference of up to 140 delegates. Set in the centre of the small coastal town of Silloth, noted for its invigorating but mild climate. It is well known for its peaceful laid back atmosphere or perhaps most of all, the beautiful Solway Coast Area of Outstanding Natural Beauty (AONB), famous for its stunning sunsets, abundant bird life and beautiful coastline walks. Just a short swing away is the highly acclaimed 18 hole championship link golf course at Silloth-on-Solway Golf Club. Silloth is an ideal location for a short break or a family holiday. Our location allows easy access to the Cumbrian towns of Cockermouth, Whitehaven, Workington, Keswick and the historic city of Carlisle - with easy access from the M6 and A66. And yet we're just a short drive to some of the most stunning scenery in the Lake District National Park, the Roman wall and the Scottish Borders and Dumfriesshire, which is visible on the opposite shore of the Solway Firth. ... more less
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- Also Known As:
- Golf Hotel Silloth, Cumbria