I have phoned to reserve a room for May 20, and enjoy a delightful meal.
The hotel informed me that my quiet well behaved dog sleep who would be secured at my feet, was not welcome in the restaurant. I accept other diners may not like dogs, but living in France, I rarely find this is a problem. After all, he is better behaved than most human beings & he is nowhere near the kitchen.
However, this hotel's policy on deposits and refund period borders on 'theft'. Imagine my surprise when I was told that 50 % would be taken from my credit card at the time of booking i.e. 9 weeks before I was due to stay. When I asked the notice period in case I had to cancel, I was told that outside of 3 weeks, the 50% could be allocated to a future stay.
I find this policy totally unacceptable irrespective of how good the cooking in the restaurant.
- Official Description (provided by the hotel):
- Hotel**** - Restaurant Michel TRAMA opened in 1978 in the former residence of Raymond VII, Count of Toulouse. In 2000, this 13th century Bastide was given a whole new look by the interior designer, Jacques Garcia. Today, this quite exceptional hotel, a member of Relais & Châteaux, blends silken fabrics with honey-coloured stone walls, canapés with lion’s paw feet and ancient floor tiles, a succession of rooms and a majestic oak staircase with the patina of time. ... more less
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