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“Perfect for some tastes, but consider carfefully” 4 of 5 stars
Review of Bettoja Hotel Relais Certosa

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Bettoja Hotel Relais Certosa
4.0 of 5 Hotel   |   Via di Colle Ramole, 2, 50124 Galluzzo, Italy   |  
Hotel amenities
Ranked #1 of 1 hotels in Galluzzo
Winchester, United Kingdom
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
“Perfect for some tastes, but consider carfefully”
4 of 5 stars Reviewed July 17, 2012

If you want a central hotel, this is NOT for you.
If you want 5*, this is NOT for you.
If you want a formula business hotel and facilities, this is NOT for you.

If you are still reading, you're probably looking for something that is a little different, and good value.
If so, READ ON.

Certosa is a few km out of Florence.
It is at the beginning of the Tuscan hills, and has charming grounds large enough for evening strolls (around 15acres), and pleasant views of the hills and other local villas and palazzos.
There is a shuttle bus (maybe 9-10mins) to take you to and from the city centre. Very convenient.

If this were a 5* hotel, it would cost a FORTUNE due to its location and setting.

I think its a good 4*.
The building is old, a former convent or similar.
The bedrooms are good, not excellent, but clean, comfortable and relatively spacious.
The main rooms are charming, but not modern or luxurious.
The staff were friendly and helpful, in our experience.
The grounds, pool, outside dining, ambiance are quite excellent.

This will not suit all tastes.
If you want something a little different, that is certainly memorable, good quality and great value, give it a try.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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42 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
New York City, New York
Top Contributor
114 reviews 114 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed December 24, 2011

After having so many friends stay here over the years, we were very surprised to find the hotel in state we found it. Staff uninformed, staff very rigid, facility not clean except for main common rooms.
We stayed in October of this year. I wrote a complaint directly to R&C and received just as angry and inappropriate response as I have seen on this web site from owner and or owners family. Their job is to serve us not argue or insult us!
Their main interest appears to be their dining room and the food is excellent if you want a 4-5 course "precious" meal...meanwhile, it was empty. Suggest you read the reviews carefully. WIsh we had! All that said, the setting and location are PERFECT! Too bad about the rest....

Room Tip: guess from reviews, ask for an upgrade apron arrival.
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Top Contributor
227 reviews 227 reviews
38 hotel reviews
Reviews in 56 cities Reviews in 56 cities
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed February 8, 2011

If you're looking for a nice quiet hotel, then this is it. It has a large garden outside and makes you feel like you're staying in a castle. Also has tennis courts. The rooms are also located in different parts of the building complex, so it looks more like a large house than a hotel. Service is good, we ate dinner at the hotel once, and the lead waiter and his assistant were excellent, their focus was utmost. With 5-6 tables to serve, the two of them were able to provide very good and fast service. We stayed in a triple room, which was a bit crowded but still lots of space compared to the typical hotel rooms. It had a covered patio outside our room which would be excellent for a summer night out, not sure if they would allow that but it was closed off maybe since we went there during winter time. The only disadvantage would be the location, it's about 15 minutes drive out of Florence, although I know that they have a free shuttle bus, just don't know how often. For us, we went with a big group, so no problem with transportation. Nightlife is non-existent moreso because it was winter time, although there is small wine shop just a block outside the hotel.

It is also just behind the La Certosa monastery, which we visited and had a traditional dinner served by the monks (or rather waiters dressed in monk clothes). Very nice experience indeed.

  • Stayed December 2010
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brisbane
Top Contributor
66 reviews 66 reviews
37 hotel reviews
Reviews in 29 cities Reviews in 29 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed October 17, 2010

We stay here for two nights on our Trafalgar tour of Italy. The hotel is a large villa outside of Florence and set in beautiful grounds. We were taken in to Florence each day in the tour coach so the location was fine for us. We had a beautiful large room, nicely furnished, with tiled floor and doors opening out on to a small patio. The bathroom was spotless. We loved it, the atmosphere was pure Italian. Good breakfast.

  • Stayed August 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 19, 2010

This place was very disappointing. It was Dark, not clean, isolated, and not a friendly staff. We only stayed a matter of hours. Our reservation was not correct and were told by the not so friendly lady @ the desk that we only reserved for 4 not 5. Well of course we know how many children we have so I am sure it was not our mistake, she said they were completely full and nothing could be done so they would have to push the beds together! Two are teenagers and one 11. Entering our smoky smelling rooms was unpleasant at best, she informed us they were non smoking and made no comment when I asked about the cigarette burn in our bedspread. Yuck, we overlooked the towel/trash area where a staff member was throwing out "water" by the barrel full. Determined to try and make the best of this we ventured to the pool, it was closed down and some city type officials were there evaluating it. I don't think it had been opened in a while. While the buses (2) rolled in we discussed our options. It was around 7 pm and we were tired from traveling from Sorrento. We chose to take our chances and move on. The smell and dark rooms, the unfriendly staff and the overall feeling of the place was not good. We wanted to visit the Certosa, the gates were locked and there was trash and construction around the area by our hotel. The wonderful driver who was so friendly drove us back into Florence where we found excellent accomodations that were clean and friendly. We were dissapointed because we chose this hotel so we could be in the "country" enjoy a pool and a little relaxing while visiting nearby towns and Florence. Don't do it stay somewhere else. You will be glad you did. There is much else to report but I think this says enough.

  • Stayed July 2010, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Galluzzo hotels

Cannes, France
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed May 20, 2010

My partners parents had visited this hotel in 1999, and because they experience such great levels of service, in a wonderful location, near to Florence, when we planned a trip to Florence, they were very excited to take my partner & I back to the hotel. However, we were all bitterly dissapointed.

The hotel is set in a great location, especially if you are driving to Florence for a break, as it is just off the Autoroute. The surroundings are beautiful, with a grand entrance to the drive of the hotel & car park. However from that point onwards it is down hill.

The hotel is extremly 'tired' and has not been updated since my in-laws last trip in 1999, apart from new showers.

The rooms were spacious, however not particularly clean, with dusty floors, and were quite dark. The bathrooms had been updated with a nice spacious shower, however the rest of the bathroom was very small. The beds were very hard, with the usual sheets & blankets.

Unfortunately were not the only guests in our room, as we shared our bathroom with a family of Ants......

Breakfast was very poor, with the coffee machine not working properly, & us having to ask the staff member to replace juice.

The WIFI is not complimentry, and only works in the reception/lobby area, and the swimming pool does not open till June, despite it being advertised as being heated.

Having travelled extensively, I cannot believe that this hotel has a 4* rating, however still continues to charge 4/5* prices.

  • Stayed May 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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San Diego, California
1 review
5 of 5 stars Reviewed April 25, 2010

The Hotel Relais Certosa is a place we would like to stay at again if and when we return to Florence. Its location outside the city center but a short shuttle ride away made for a relaxing stay. The shuttle drive was a real gentleman. The morning staff in the restaurant was very attentive. This is a classic hotel of a time past keeping its character and charm. If you want a modern hotel this may not be whats you are looking for. But if you want understated class you found it.

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bettoja Hotel Relais Certosa

Address: Via di Colle Ramole, 2, 50124 Galluzzo, Italy
Location: Italy > Tuscany > Province of Florence > Galluzzo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #1 of 1 hotels in Galluzzo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bettoja Hotel Relais Certosa 4*
Reservation Options:
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Also Known As:
Bettoja Hotel Galluzzo
Bettoja Hotel Relais Certosa Province Of Florence, Italy - Galluzzo

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