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“Very Dirty” 1 of 5 stars
Review of Armagh Country Lodge

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Armagh Country Lodge
4.0 of 5 Hotel   |   24 Fynbos Avenue, Storms River, Tsitsikamma National Park 6308, South Africa   |  
Hotel amenities
Ranked #3 of 6 hotels in Storms River
Berkshire
1 review
1 helpful vote 1 helpful vote
“Very Dirty”
1 of 5 stars Reviewed April 3, 2007

We booked in to 2 rooms for 1 night. The decor was shabby and the bathrooms were both in desperate need of decoration.
The rooms felt damp. Worse than that when we went to bed the bedlinen felt damp and the pillows smelt of previous residents.
The top bed cover also smelt unclean. Can it get worse, I am afraid so. On our departure we saw the bed stripped and there disgusting blood stains on our bed. I complained to the Receptionist and followed up with an e mail when back in UK. A full apology was immediate and I was promised a full refund. Two months later no refund and a change of mind I was credited a fraction of the bill. The worst accomodation by far on the whole trip.

  • Liked — nothing
  • Disliked — dirty bedlinen
  • Stayed December 2006, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EuniceB, Owner/Manager at Armagh Country Lodge, responded to this review, December 5, 2007
We were really shattered to find this report about us on TripAdvisor. We built this Guest House in 1994 and have dedicated ourselves, with our friendly caring Staff, into making this a very successful Guest House with fully fledged Restaurant.The real love for the Guests and absolute pride in the standards and service levels manifests itself in many returning Guests, and many Guest Books bearing testimony to this (open for public inspection).
We do remember this family and we did give them a 100% refund for the room in question; we had just lost our House-keeping Lady to AIDS and were in the process of training another. The mattress protector which had the alleged blood spots was laundered immediately. It was ONLY pointed out to us after the Guest had slept in it! We refute most strongly the allegations regarding cleanliness and room appearance...all our rooms are regularly inspected and approved by Portfolio(regarded as the benchmark for accommodation establishment standards in South Africa) Of course we have always appreciated constructive criticism which we treat as an opportunity to improve and grow, however,we do feel the need to defend ourselves most emphatically against perhaps, exaggerated, almost ,spur of the moment, and such very hurtful remarks. This family are most welcome to return to us on a complementary basis at any time. Marion Johan & Staff @ The ARMAGH
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about Armagh Country Lodge

Address: 24 Fynbos Avenue, Storms River, Tsitsikamma National Park 6308, South Africa
Location: South Africa > Eastern Cape > Tsitsikamma National Park > Storms River
Amenities:
Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #3 of 6 hotels in Storms River
Price Range (Based on Average Rates): $
Hotel Class:4 star — Armagh Country Lodge 4*
Reservation Options:
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Also Known As:
Armagh Country Hotel
Armagh Country Lodge Tsitsikamma National Park/Storms River

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