We are a family of 2 adults and 4 children. We stayed at the Waterfront in August 2013 in the deluxe family beachfront bungalow. After research on the Web, Trip Advisor and other sites we felt it offered us somewhere we would be happy within the limits of our budget.
The booking process was straightforward. We emailed the owner directly to check availability and paid a deposit: going direct is usually best way. The balance is then paid on arrival. I have no issue with this as for small hotels the risks are large.
The website clearly describes the hotel and its environment. It is at the quieter end of Fisherman's village and has lots of shops, restaurants, tour operators and a 7-11 within a short walk.
It is on the seafront but swimming is only possible for part of the year. You can swim a short distance away which the website explains.
The beach, as a consequence of the poor swimming, is quiet which means you have privacy. Our kids had a beach to themselves and built sandcastles which they saw the tide sweep away. We could watch them from the sun loungers at the hotel.
There is a small pool but you can swim in it and it is nice for cooling off from the Samui heat. The website makes all of this clear.
The bungalow had a large double, a double and a large sitting room. It was big enough for us and we had arranged for extra beds. There was a safe, a TV, good air-con, fridge with free daily water. The bathroom was fine with plenty of towels. The room was cleaned daily to a good standard. The cleaners were always very polite to us.
There are lots of sun loungers and the grounds are kept very clean.
I would say the description is accurate.
An airport pick up is offered but we came by Lomprayah catamaran from Donsak Pier. The port is chaotic and no pick up is offered for this reason. Anyway Lomprayah offer a transfer service - make sure you tick the box for free transfer when you book with your details.
We were greeted by Robin, the owner and offered a welcome drink. He was courteous and told us the basics of the hotel. I don't expect, or want to meet an owner, but when in Rome......The Hotel prides itself on the personal touch which is evident. They seem to have a lot of repeat visitors who clearly value this.
Our bags were taken to the room and we were asked to fill in a registration form. Perhaps a little too formal for a small hotel but it was quick.
We saw Robin through the week and he always asked if we were happy. His son, Michael, speaks Thai and was helpful. They checked our on onbound travel as well.
The hotel has a nice mix of guests. You can socialise there if you want but we were usually exploring Samui. Keeping 4 children happy in any hotel is hard and we visited Thailand to see as much as possible.
I spoke to a number of people at the pool and all were pleasant. The owners engage with people who want the personal touch.
We only had breakfast at the hotel. This is because we like to get out and about. There is cereal, proper tea and coffee, fruit and a choice of cooked options. I had interpreted the cooked options as chargeable before our visit but these were included which is always a pleasant outcome.
Anyway, the cooked food was fantastic. I had the bacon baguette every day and it was huge! We planned to have a largish breakfast each day in Thailand, have snacks and water during the day and eat in the late afternoon, and that worked well everywhere we stayed. 7-11 is close by and has a good choice of snacks.
Fantastic. We felt sad to leave. Carol, Cooking and Aou were the main people we dealt with. The staff speak English and really do try to engage. Thais love children and our 4 felt happy with the staff.
Bophut has lots of restaurants. Our favourites were the Hut, opposite Waterfront, and Oasis, right from the Hotel and a walk into the village. These 2 are cheap and offer tasty food. The Waterfront has a nice guide to the village and good tips on the area and enjoying it.
On Friday there is a walking market where stalls are on the high street and bargains can be had.
The best beaches seem to be in the Cheawang area which is nice to swim in - clear water, golden sand - but very noisy. The less attractive beach in Bophut makes it quieter, ideal for those older than 18-30!
The safari tour is great, as is Ang Thong Marine Park. We also went snorkelling.
In sum, a great place to stay and great value.