The Cabana Grand view has a few bad reviews on this site. And that’s really a shame! We just stayed there 2 weeks, and got to know the place, and the history behind it. The hotel had a period with bad management in the past, but that’s all in the past. The owner of the hotel closed the hotel for a period, and hired new staff and a new management. Then the hotel re-opened as a true 5 star hotel again. It’s the tallest hotel with the greatest view in Samui, and they have promotion offers during the high season – which is rare in Samui. The rooms all have a great view, balcony, minibar, room service and good furniture. The breakfast is really delicious. They have a great pool (you have to try their massage in the pool area) and the staff all speaks very good English - and are very service minded. They have a car waiting for you – free of charge – if you would like to go somewhere in Chaweng Beach. They arranged some good trips for us around the island, and provided is with maps and motorbike rental. I can really recommend this great place – I can’t wait to come back.

We arrived for 4 nights on the 25th June. We arrived after dark at approx 6.30pm. The hotel was poorly lit and there was no lights in the restaurant or bar hence no room service. We had booked a high up corner room with 180 degee views. They first tried to put us on the 3rd floor, then the 5th floor, not a corner room then a corner room on the 4th floor. There are no such rooms with 180 degree views as this one had 90 degree views. There was nothing in the mini bar so they brought in a few bottles but no check list. There was no information about the hotel such as restaurant hours, when the pool was open etc. Worse was to come we had NO AIRCON

Went down to breakfast next morning to find a deserted restaurant,no staff and no buffet etc. Found the kitchen and asked if we could have breakfast.We asked for a menu and were told there was not one. Finally they produced a room service menu and when we asked for a second they said they only had one. More discussion and another one was produced. However they were of no help as they didnot say what the breakfast contained. The restaurant had no aircon and no fans. It states on the websites they do lunch and dinner, they do not

We asked to see the manager who was english. He said he would fix the aircon or shift us.We came back in the afternoon to fin a staff member sitting on the bed while another was playing with the aircon controls. We had a SECOND NIGHT WITH NO AIRCON

Next morning we went to breakfast.My wife asked for a continental breakfast ie fruit and cereal and was told only a american breakfast was available. Another couple arrived and we got talking. They had booked 10 nights, were on the 3rd floor and they had no aircon. We asked to see the manager again and said we were leaving. He asked what we were prepared to pay. We said the deposit plus 1000 baht. He took the money

Two days later we checked our email to find one from the booking agent to find they had taken more money via our credit card with out our authority. We had booked 4 nights pay 3 but the money was taken out at the full rate. When I emailed them they said to sort it out with the manager. We rang him and he said he would talk to accounts.He did nothing.

The day after we left we meet the couple from the 3rd floor. They had also checked out as they had had no aircon for a second night. The only good thing are the views

Do not stay here! I'm not gonna lie, it's a beautiful building. The rooms are beautiful and spacious, and the high balconies have incredible views. However, the service is the shittiest I experienced of any place I stayed in Southeast Asia (that's pretty bad). Any time we had a question about anything, the staff told us they didn't know and we were either SOL or we could walk 10 or 15 minutes to a place where we could ask someone else. The breakfast was the dirtiest, most offensive meal I've ever seen. I guarantee you that the people who work there wouldn't eat it. They brought us out a plate of food that was cold, not thoroughly cooked, and had obviously been prepared a couple hours beforehand and left to sit. We demanded that they cook us a fresh meal, and they proceeded to once again not cook it thoroughly enough. I had a couple bites of toast and that was it. I'm so happy we only booked this place for 1 night. I will never go back there, and I hope no one else does either.

We had a Superior room very nice sea view, Free Shuttle services are provided from the hotel to the beach with full beach facilities between 09:00 hrs to 17:00 hrs for guests of Cabana Grand View

The room was great.Very modern and very clean.
The staff was very friendly at any Time. Restaurant, the service was very good.

I certainly recommend this hotel to anyone.