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“Very good, but not perfect” 4 of 5 stars
Review of Zazen Boutique Resort & Spa

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Zazen Boutique Resort & Spa
4.5 of 5 Resort   |   177 Moo 1, Bophut Beach | Koh Samui, Bophut, Ko Samui 84320, Thailand   |  
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Ranked #9 of 177 Hotels in Bophut
Rotterdam
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Very good, but not perfect”
4 of 5 stars Reviewed 3 weeks ago

We visited Zazen in July 2014 and enjoyed our stay. However, for more than THB 8000 per night we expected perfection, but there is definitely room for improvement.

We enjoyed
- the very friendly management
- the great restaurant (bit expensive though)
- great breakfast
- beautifull roomy garden villa, with a great bed
- great dvd collection, which you can borrow for free (and a great tv and lounge area in the garden villa)
- perfect free wifi and computer access

What could be improved
- (part of) restaurant / breakfast staff was not that friendly (sometimes even a bit arrogant) and often forget our order and just brought out something else (which ended up in a discussion 'no we did not order that...')
- the bathroom was in an 'outdoor setting', which may be a nice idea in winter, but in July it got uncomfortable hot and let mosquitos in
- bathroom was not that clean (eg. fungus on the shower head, even after making a remark to housekeeping)

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio R, Resident Manager at Zazen Boutique Resort & Spa, responded to this review, 2 weeks ago
Dear Valued Guest,

Thank you very much for posting your review on TripAdvisor! We are happy to read that you overall enjoyed your stay with us. It has been a real pleasure for us to be at your service and we are glad that you appreciated our team as well as our restaurant!

However, sadly, we apologize for the inconvenience regarding the cleanliness and mosquitoes in your bathroom as well as the service at the breakfast. In fact we have taken actions to improve the breakfast experience already and are working the bathrooms now.

The team and I look forward welcoming you again soon!

Best regards,

Claudio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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857 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Singapore
1 review
5 of 5 stars Reviewed 3 weeks ago

My partner and I stayed at Zazen at the weekend and could not have improved the hotel in any way. The staff are friendly, informative and attentive. The resort is so clean, peaceful and beautifully decorated and landscaped. We arrived at night and were delighted when the car pulled off the road into the candle lit and fairy light entrance to Zazen.
The food is quite simply the best hotel restaurant dining we have experienced. The location is beachfront with stunning views out to sea. It was so peaceful to sit in the hotel bar and look out at the views. The sea is calm and shallow, with no rocks, a sandy beach with big sun loungers.
We used the hotels' mountain bike and kayaks which are complimentary; a lovely touch.
Its a 15 minute walk along the beach to reach Fishermans Village for the bars and restaurants, or a short taxi ride. However there are places to eat and drink next to the hotel if you do not want to eat onsite.
Zazen is the perfect hotel for relaxing, romantic breaks or for families. A real gem.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio R, Resident Manager at Zazen Boutique Resort & Spa, responded to this review, 3 weeks ago
Dear Katie,

The team and I would like to thank you for giving this nice feedback of your stay at Zazen Boutique Resort & Spa. It’s always pleasant to read that our guest enjoyed the peaceful surrounding, the service and our restaurant.

I hope we will have the pleasure to welcome you again in the near future,

Kindest Regards,

Claudio
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Dublin
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 11, 2014

Had 6 days at Zazen and loved our stay here. It is boutique style accommodation and such a relaxing setting. The food was fantastic. Breakfast was perfect with nice tea, coffee, fresh buffet and a cooked option. Dinner is great too. Its of a very high standard with excellent staff to match. We had a room in the gardens. Not as good a view as the beach huts but more privacy and very peaceful. I read several reviews complaining about the outdoor bathrooms but I thought it added to the whole experience but agree some nets might be worthwhile at higher level to keep out the majority of mosquitoes and any larger bugs. They do however do their best to keep them at bay with weekly fumigations, complementary spray and plugs etc..
Zazen is located at the end of the beach which is quieter but not far if you want to wander to fisherman's village. They have their own spa which is more expensive than most but then again far superior. All the staff are extremely friendly and there are plenty of staff which seem to keep the entire place immaculate and ticking over without you noticing. There were lots of nice additional touches that are so often charged for at other places such bottles of water replenished every day, occasional complementary fruit and drinks when on the extremely comfortable sun loungers, free use of the kayaks etc. Also they had a free cocktail and canapé night on
Monday which was nice to again sample some of the chefs cooking but also meet some of the management staff who seem to care about what they are doing. I went into some of the other hotels along the beach and this confirmed that Zazen was definitely the right choice for us.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio R, Resident Manager at Zazen Boutique Resort & Spa, responded to this review, 5 weeks ago
Dear Valued Guest,

The team and I would like to thank you very much for the great feedback about Zazen Boutique Hotel Resort & Spa.

It’s a pleasure to read that you appreciated our Resort and the quality of our service. Indeed we always do our best to enable our guests to enjoy their stay and relax while they are in Zazen. It was a real pleasure to have you with us.

We hope we will see you back soon!

Kindest Regards,

Claudio
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London
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 31, 2014

Me and my partner stayed for one night, rooms are lovely and big with everything you would need, open air bathroom was lovely. Hotel is tastefully decorated and very clean. Breakfast was great loads of choice and all tasted wonderful. We ate lunch and dinner and both were excellent. Staff are attentive and helpful. We also had afternoon tea which was the best afternoon tea Ive ever had, if your there you must go and have Tea.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio R, Resident Manager at Zazen Boutique Resort & Spa, responded to this review, August 7, 2014
Dear Valued Guest,

Thank you very much for your nice feedback about our Resort. It is with a great pleasure that we read you and your partner enjoyed your stay with us. We are glad to see the surroundings as well as the service of Zazen fulfilled your expectations!

We hope we will have the chance to welcome you again,

Warm Regards,

Claudio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 19, 2014 via mobile

Thank you Zazen for making our day so special. Rio, Guillieme and all the staff, what a wonderful job. The organising, the food, the wine, the venue, was just truly magnificent. We will be back and will be making it an extended stay. Koh Samui is certainly one of the best places, we have ever been and Zazen is certainly one of the best places we have dined and partied.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio R, Resident Manager at Zazen Boutique Resort & Spa, responded to this review, July 22, 2014
Dear Valued Guest,

Rio, Guillaume and all the Zazen Wedding Team would like to thank you for taking the time to let this great feedback about our Resort. It was a real pleasure to welcome you in Zazen and to help you organizing this special day!

We look forward to welcoming you another time here in Samui!

Kindest Regards,

Claudio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zonguldak, Turkey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 15, 2014

Great choice for honeymoon: So quiet, clean and pure. If you don’t like crowd and noise this is just for you. Landscape of the hotel is breathtaking, room details are pleasurable, stuff is kind, it has a private beach and a lovely (small) swimming pool with a beautiful tree along with it. You are welcomed by Zazen stuff at the airport and a private car takes you to the hotel; refreshing towels and welcome drinks are waiting for you;)

We stayed in garden deluxe bungalow, just a few steps away from the beach. It has more privacy than beachfront deluxe bungalows. There was a bird nest just in front of our window, so cute! It has an open-air bathroom, at first I was nervous about it but no matter, you get used to. Just keep your door closed ‘cus there are so many lizards and mosquitos. By the way, rooms have fly-repellents but you should get extra with you. We used both and had no problem;)

The only disappointment about Zazen is the sea (not beach) It has a wonderful beach, you can spend hours but sea was muddy.. We didn’t like so we went to Chaweng beach, it’s really good. Except sea, eveything is perfect. Enjoy it!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio R, Resident Manager at Zazen Boutique Resort & Spa, responded to this review, July 22, 2014
Dear Valued Guest,

First, the team and I would like to thank you for your great feedback and the lovely photos you shared on our tripadvisor page!

We were really glad to read we managed to make your honeymoon pleasant and enjoyable and we hope we will have the chance to welcome you again in a near future.

Sunny Regards,

Claudio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 14, 2014

This was a great resort with a welcoming feel. The staff were friendly, our room was inviting and the spa/food were excellent. There were only two (slight) issues that stopped me from giving this an excellent rating: 1. our air conditioner leaked constantly soaking our curtain and leaving a pool of water on our bedroom floor (the Zazen staff attempted to fix this twice but were unable to do so in the week we were there); 2. the outdoor bathroom was quaint but less than ideal during mosquito season (while the mosquito coil helped, some mosquito netting to seal off the gaps near the roof would have made for less adventurous bathroom visits). These were just little things, which didn't impact substantially on what was a really enjoyable stay.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio R, Resident Manager at Zazen Boutique Resort & Spa, responded to this review, July 22, 2014
Dear Daniel,

Greetings from Zazen!

Thank you for your nice feedback about our Resort! We are pleased to read you enjoyed your overall experience in Zazen despite the engineering issue you faced for which I would like to apologize again.

We look forward to welcoming you again in Samui!

Kind Regards,

Claudio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Zazen Boutique Resort & Spa

Address: 177 Moo 1, Bophut Beach | Koh Samui, Bophut, Ko Samui 84320, Thailand
Phone Number:
Location: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Family Hotel in Bophut
#4 Romantic Hotel in Bophut
#4 Top resorts Hotel in Bophut
#7 On the Beach Hotel in Bophut
#7 Spa Hotel in Bophut
#8 Luxury Hotel in Bophut
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Zazen Boutique Resort & Spa 4.5*
Official Description (provided by the hotel):
Zazen is a stylish true Boutique Resort located on the beautiful Bophut Beach. Perfect for a relaxing holiday and a romantic honeymoon. Zazen offers 26 stylish villas, and 2 of the most popular restaurants on the island with traditional Thai cuisine and fine French / Mediterranean dining. Le Spa Zen will help you find the deepest levels of relaxation. Welcome to Zazen! ... more   less 
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Also Known As:
Zazen Boutique Resort And Spa
Zazen Boutique Hotel Bophut
Zazen Boutique Resort & Spa Ko Samui/Bophut

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