Stayed here for 3 nights on our honeymoon, staying in one of their lovely beachfront villas.
Lovely warm welcome, with cold towels & refreshing fruit drink. The rooms are very well appointed, right on the beach with a lovely view of the sea. Gorgeous bathrooms, which are open air with rain shower. Good attention to detail, like beach bag, iPod dock & lots of complementary water in the minibar.
Having walked around the resort, I am pleased that we booked the beachfront rooms. Maybe it's not quite as private, but you have blinds & the beach isn't full of people. Early morning & night time, it is deserted. The sound of the ocean as you lay in bed is magical!
Excellent breakfast, with good choice of buffet fare with the 'mains' cooked to order. Breakfast is taken on a lovely terrace overlooking the ocean & beach. Fantastic!
This place is a honeymooners dream, quiet & relaxing, beautiful resort & friendly attentive staff. Would have scored this a massive 5 but......
On our second day, they had a wedding booked for 4 pm with a reception afterwards. We received notice by letter the night before. The nicest part of the beach was cordoned off at 9am, but they didn't start setting up till 2pm, leaving their hotel guests squeezed together all day.
We were given a bottle of 'Asti' on arrival (another nice touch) & we had put it in the minibar to keep cold. I went to the only hotel bar to get an ice bucket & ice at around 6pm. The bar staff looked horrified that I was there when the wedding reception was going on! Where else am I supposed to get a drink etc? They ended up shooing me away & somebody brought the ice to the room.
Music from the reception went on till 1.30am & was pretty loud. Music normally got switched off at 12, which is reasonable, so why were they allowed to party till the early hours, keeping paying hotel residents awake?? To cap off this negative experience, the wedding party then let of loud fireworks, accompanied by cheering & shouting, virtually outside our room!! If you were lucky enough to be asleep through the disco, the fireworks would have given you a hell of a scare!!
I don't want to seem a 'party pooper', I party like the best of them, but the hotel need to have more consideration for their other guests. Loads of people,spending loads of money in the bar, must be e real 'earner' for the hotel, but 2 am is ridiculous.
Apart from that issue, amazing place & I would definitely return & recommend.
Don't be put off my the negative comments about the beach villas & book one, they are lovely...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greetings from Koh Samui
We wish to express our sincerest appreciation for choosing Zazen Boutique Resort & Spa for spending your honeymoon.
We also greatly appreciate your time invested to share your concern with us as such constructive feedback enables us to monitor and improve our quality service standards.
I sincerely apologize for the disturbance you have encountered one night when we were hosting a wedding ceremony. We normally end every ceremony at midnight and it is indeed unacceptable that it lasted until 1:30 am. This case has been immediately brought up to management meeting and thanks to your comment, it will not happen again.
Regarding the firework, please note that fireworks are forbidden in front of Zazen due to the fact that most of our hotel is built in wood. However, nearby bungalows sometime shoot some fireworks which we have no control over as the beach is public (like everywhere in Thailand).
Once again our appreciation for your constructive comments and we look forward to the privilege of welcoming you back to Zazen Boutique Resort & Spa.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.