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“Beautiful place, terrible hotel” 1 of 5 stars
Review of White House Beach Resort & Spa

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White House Beach Resort & Spa
4.0 of 5 Resort   |   59/3 Moo5 | Bophut Choengmon Beach, Bophut, Ko Samui 84320, Thailand   |  
Hotel amenities
Ranked #86 of 172 Hotels in Bophut
1 review
“Beautiful place, terrible hotel”
1 of 5 stars Reviewed July 14, 2013

We made our reservation on the hotel's own website and did get confirmation etc. via email. However, when we got there they "couldn't find our reservation". After waiting for 30 min they managed to give us a room. This room was said to be a junior suite, but was full of mosqitues and spyders and the smell in the room was very bad. Hence, we asked for a new room. This new room was better (no smell nor insects), but unfortunately there was also a lack of hot water in the shower. An ice cold shower after the beach can be refreshing, but I like to be able to choose.. However, I did get some hot water on my feet since there was a massive leak under the sink. Again we told the staff about the situation, and they promised to look into it (my understanding was that this wasn't exactly the first time they got complaints). Because of all the problems (I didn't bother to tell you about minor things like key card/telephone etc. not working) we kindly asked for a discount when checking out. This was refused by the supervisor, and they showed no interest in dealing with the situation or trying to make
there guests a bit more satisfied.

Conclusion: Choeng Mon is a beautiful beach that you should visit. Hotel White House is a terrible hotel that needs renovation (both buildings/rooms/staff...)

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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202 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Mansfield
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 28, 2013

Its often a disappointment returning to the same hotel but that wasn't the case 2013.

What attracts us to the White House are the large clean and well serviced, albeit dated, Thai style rooms, the feeling of being almost at one with nature as a result of the extensive vegetation surrounding the rooms and the attentive and friendly staff who leave you alone unless you seek their assistance. Yes the rooms are darkened by the flora but its far more preferable to those in modern concrete constructions.
Our previous review commented that more attention in cleaning the pool would be positive and that seemed to have been noted and acted upon. The hotel's weakness would seem to be breakfast which while being varied can be limiting if taken late. For us it was OK though if you wanted to eat something cooked it was too often lukewarm and sometimes cold. Some improvement to keeping cooked foods hot would be good.
Overall we still think the White House is excellent value for money and its location with easy access to both beach and main road makes it very attractive.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHouse K, Marketing Executive at White House Beach Resort & Spa, responded to this review, July 10, 2013
Dear MansfieldTopcat,

We are glad that you enjoyed your stay with us and thank you for the feedback. It is wonderful to hear from our valued customers and we appreciate it very much. In addition, I will personally do a breakfast inspection to ensure these type of issues do not occur in the near future.
We hope to see you again and serve you in the near future.

Kindest regards,

Maria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camberley, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed June 23, 2013

My husband and I have been to the White House now every year since Jan 2005 and were blown away with this hotel. I absolutely loved the Thai traditional buildings and the feel of it so therefore made a point of returning each holiday. However, I have to say I was extremely sad to see the decline over the past 2 years. There was hardly any staff around, the breakfasts were very poor with hardly any food and once things were finished they were not replenished.
The rooms are not to everyones taste, as they are quite dark due to the amazing trees/follage in the gardens, but they are very clean and the beds are most comfortable.
It was our 10th visit, and although I would not have expected a red carpet, we were kindly given, as our fruit bowl on arrival, 3 brownish bananas - obviously left over from breakfast.
It saddens me to think I wont return to the White House as it sits on one of the most beautiful beaches on the island, I dont think it should have a 4 star rating now - more 2.5

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHouse K, Marketing Executive at White House Beach Resort & Spa, responded to this review, July 10, 2013
Dear Lyndalala,

We're very sorry to hear about your sad experience in our hotel. We apologize if we weren't able to meet your expectations. With regards to the brownish bananas, we never gave our newly check in guests with left overs from the breakfast. We are currently hiring more staff to ensure the kind of prompt service we strive for.
We would love the opportunity to serve you once again and to show you what the White House experience is truly like.

Thank you very much and best regards,

Maria
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moray
Top Contributor
55 reviews 55 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 22, 2013

The staff here are really pleasant but it is a very tired hotel and the rooms smell really badly,even after saying to the staff,who said it is a problem in all of samui,which is rubbish,they could not get the drains to smell better.I think a dose of bleach would do the trick,but even the fridge was so badly smelling I vomited on opening it.They need to upgrade the rooms badly.

Room Tip: Don't go until it's upgraded
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHouse K, Marketing Executive at White House Beach Resort & Spa, responded to this review, July 10, 2013
Dear Scotlassmoray,

Thank you for your feedback. It was a great of you to point out the pleasantness of our staffs. Please accept our apologies about the issues that you experienced during your stay. We apologize for the slow service when you asked the staff to fix the issue. We strive to do our very best to create a positive connection to our guests. We do hope that you could give us the chance to make it right in the future.

Kindest regards,

Maria
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Bournemouth
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 6, 2013

We have just returned from another 16 day stop at the White House. Value for money this hotel cannot be beaten. The situation of Cheong Mon beach is also one of the best on the island. The staff are very attentive and go out of there way to sort out any problems and also help with many suggestions. There is also a large refurbishment of the rooms at the moment which will improve the stay.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHouse K, Marketing Executive at White House Beach Resort & Spa, responded to this review, July 10, 2013
Dear Tim Hutton,

Thank you for taking your valuable time in writing your review about our service and facilities. We are delighted that you enjoyed your stay with us. We appreciate it very much and looking forward to seeing you again.

Best regards,

Maria
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1 review
4 of 5 stars Reviewed March 31, 2013

Booked for 4 nights next time I think about my choices it's a beautiful hotel no sun light unless heading to the pool or beach... Rooms need a bit of tidying up but the bathroom... One room there is a big bath and a little shower with bigger steps into the tub but the pressure is dripping once turned on and one night not hot water at all so they change rooms to a smaller down graded one but no bath but a shower well same again nothing come out ... Better of in the pool or sea if u wanna feel clean and the spa bath is closed ... This is not a 4 star resort more 2 half star.... I never write these review abut I wanted a treat my self ...and I didn't come out feeling good

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHouse K, at White House Beach Resort & Spa, responded to this review, April 22, 2013
Dear Tigger_sydney,

Thank you fro taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations.
Providing our guest with the best possible hospitality has always been our mission. We do regret that the bathroom facilities did not meet your expectations. We are constantly looking for ways to improve upon our guest's experience and welcome any suggestions.
Again, many thanks for your input & we hope to welcome you back again in the near future.

Yours,

Maria
marketing@samuithewhitehouse.com
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St. Petersburg, Russia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 28, 2013

The only advantages I have noticed were atmosphere of rainforest and jungle style. Welcoming and friendly staff. That's all.

I was very disappointed with cleaning of the rooms. If cleaners were coming when my son (1 year old) was sleeping in the room I had to reject the cleaning supposing that they would come an hour later or so. But that was a mistake, cleaners were not coming that day any more. So we had to live with dirty floors and wet towels one more day. It's not so comfortable when you have a small child. I would say it's unacceptable. Moreover we were getting 2 clean towels several times, though that were 3 persons in the room including infant. Some rooms of the hotel strongly require a total refurbishing, especially in case of bathrooms. May be a long time ago (the hotel was built in 1983) it was a modern and shiny hotel. Now the hotel has lost its gloss and some of points requires serious attention of administration.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHouse K, Marketing Executive at White House Beach Resort & Spa, responded to this review, April 22, 2013
Dear mcguier,

Please accept our apologies for what must have looked like a lack of caring and attention here at our hotel. I would very much enjoy the opportunity to have a conversation with you directly in effort to better understand your experience and how I can properly remedy your impressions of our hospitality and service. Please do not hesitate contacting me anytime to discuss this matter.

Despite your initial impressions, I do hope we can correct our shortcomings and invite your family back in the future for a seamless vacation from arrival to departure.

Truly,

Maria
Marketing Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White House Beach Resort & Spa

Address: 59/3 Moo5 | Bophut Choengmon Beach, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#27 Family Hotel in Bophut
#39 Top resorts Hotel in Bophut
#39 Spa Hotel in Bophut
#41 Luxury Hotel in Bophut
#60 On the Beach Hotel in Bophut
Price Range (Based on Average Rates): $
Hotel Class:4 star — White House Beach Resort & Spa 4*
Number of rooms: 43
Official Description (provided by the hotel):
White House Beach Resort & Spa is a 4 stars hotel in Koh Samui,Located at Choengmon Beach.We are a natural paradise for honeymoon couples, families and travelers seeking peace and tranquility. Houses in a traditional Thai building,surrounded by lush gardens and hidden alleyways and sculptures. It's an ideal hotel for leisure Destination On Samui Island. ... more   less 
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Also Known As:
White House Beach Resort And Spa
White House Beach Hotel Koh Samui
The White Hotel Beach
The White Resort Beach
White House Beach Resort & Spa Ko Samui/Bophut

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