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“Excellent Stay! Long Over Due Review!” 5 of 5 stars
Review of Lanna Samui

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Lanna Samui
4.0 of 5 Boutique Hotel   |   11/85 Moo 4, Soi Kalara, Bophut, Ko Samui 84330 , Thailand   |  
Hotel website
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Hotel amenities
Special Offer
Free Spa Treatments...!!!
Ranked #2 of 173 Hotels in Bophut
Vancouver, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Stay! Long Over Due Review!”
5 of 5 stars Reviewed August 25, 2014

Date: June 2013 (hence, long over due review)

We arrived at the airport on time and had very little trouble finding our shuttle. The gentleman who picked us up was friendly and more than once entertained our questions about the area and Thailand in general.

The hotel room was clean, modern and perfect for us as a couple. The pool was absolutely stunning and we enjoyed more than a few swims in it. The beaches are too far to walk but there are shuttles throughout the day while we stayed and so we would take the shuttle to and from the beach.

We had one mishap that took place in our room with respect to our stuff. However, all I can say is that the hotel staff, particularly the hotel manager, took good care of us by upgrading our room, providing both of us with a massage at the spa, along with a romantic dinner for two prepared by the Chef (Chef created a special menu for us and it was absolutely delicious!!) and some other items to make-up for the mishap.

To summarize, we had a great time at the hotel. It was a great stay that we thoroughly enjoyed!

Thank you to all the staff at Lanna!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Code_and_Lanna, Guest Relations Manager at Lanna Samui, responded to this review, August 26, 2014
Many thanks for your review and wonderful to hear that the customer service you experienced while staying with us made up for any potential mishap...

At Lanna we do everything we can to make sure that our guests have the very best time possible while they are with us...

We very much look forward to welcoming you back sometime soon...

Thank you for choosing Lanna.

With very best wishes,

The Lanna Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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522 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
2 reviews
5 of 5 stars Reviewed August 24, 2014

So clean, friendly and welcoming. Staff superb. Couldn't ask for better service and hospitality. will definitely stay here again. Hotel has transport to collect you from airport and take you to various interesting places on the island. Food brilliant also.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Code_and_Lanna, Guest Relations Manager at Lanna Samui, responded to this review, August 29, 2014
Many thanks for your review and wonderful to hear that you enjoyed your time at Lanna so much...!

Customer service is our number one priority and we do everything we can to make sure that our guests have the very very best time possible while they are with us...

We very much look forward to welcoming you back to the hotel sometime soon...!

Thank you for choosing Lanna.

With very best wishes,

The Lanna Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burton upon Trent, null, United Kingdom
1 review
5 of 5 stars Reviewed August 23, 2014

Do not know how anyone could review this hotel as terrible. It was the most beautiful place I have stayed and the staff so friendly and attentive. The rooms are well decorated and have everything you need. Can't believe someone has moaned about not being provided with a toothbrush (buy your own!) the hotel is quiet it is out of the way but being provided with free trips to the beach and chaweng I don't think it hurts to walk a little! I have no complaints the food was lovely and the pool so amazing. Definitely recommend to anyone :)

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Code_and_Lanna, Guest Relations Manager at Lanna Samui, responded to this review, August 26, 2014
Many thanks for your review and wonderful to hear that you enjoyed your time at Lanna so much...!

We provide top quality accommodation at a very competitive price and we do all we can to ensure that our guests have the very best time possible while they are with us - if there's anything at all you'd like, all you need to do is ask...

We very much look forward to welcoming you back next time you're on the island...!

Thank you for choosing Lanna.

With very best wishes,

The Lanna Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aalborg, Denmark
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 18, 2014

Stayed for 2 nights, here is my wrap up:

Good:
-New building (1½ years old), high quality materials
-Extraordinary service! They picked us up for free at the ferry from Phangan and let us stay until in our room until 18:30 hrs the day we checked out - something we really appriciated and did not expect at all. They also gave out free juice and ice cream to all the guest at the pool.
-Relaxing enviroment, everything is laid back - so you can relax 100%
-Big pool
-Nice cocktails (happy hour 4-6 pm)
-Good breakfast
-NICE rooms - we had the chaeapest but it was big and clean and new and good looking!
-Good value for money (paid 3500 baht pr night)

Bad:
-Location is not superb, but it really did not mean anything for us as we only wanted to stay at the pool all day. Also, they compensate for this with their shuttle bus to the local beach (Bangrak) and to Chaweng.

Thanks to the team for making our trip so smooth and for being so extra-extra serviceminded! I can only recommend it!

Tip: for dinner, take a cab to Bophut Fisherman Village, it still has some charm (unlike most of turist-Samui)

Room Tip: Seems like all rooms are equally good located.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Code_and_Lanna, Guest Relations Manager at Lanna Samui, responded to this review, August 19, 2014
Many thanks for your review and wonderful to hear that you enjoyed your time at Lanna so much while you were with us...!

Lanna provides top quality accommodation at very reasonable prices and we do everything we can to make sure that our guests have the very best time possible while they are with us - and if there's anything at all we can do to make your stay even better, all you need to do is ask...

We very much look forward to welcoming you back sometime soon...!

Thank you for choosing Lanna.

With very best wishes,

The Lanna Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide South Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 18, 2014

My husband and I have just spent 6 nights in this very special boutique hotel in Samui Thailand .
Everything about it is exceptional !
The design of the hotel has been very well thought out .
The decor is perfect, restful and extremely pleasing on the eye .
The swimming pool has been very designed with the most beautiful tiles .
The outdoor entertaining area although we didn't get to use was very inviting.
We ate in the restaurant for breakfast , lunch and dinner and the food was fresh and we enjoyed all meals immensely .
The staff were exceptional !
We thought they were very professional but at the same time they became our friends in the period we stayed there.
Nothing was too much trouble .
A driver was available at very short notice when ever we wanted to go anywhere .
Our one bedroom apartment was decorated in beautiful soft white and beige tones and a gorgeous view of the beautiful pool and outdoor dining area .
I would not hesitate to recommend this hotel to anyone .
We can't thank the management enough for looking after us and making our stay at Lanna won we will never forget .
This hotel would be great for any family or group of friends .
Alex the manager got 10 out of 10 from us .plus a waiter there called Randall made our day every day with his wit , eagerness to please and his warmth .

Room Tip: We stayed in room 42 which was level one with a great view of the pool and outdoor dining area
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Code_and_Lanna, Guest Relations Manager at Lanna Samui, responded to this review, August 19, 2014
Many thanks for such a wonderful review and it's brilliant to hear that you enjoyed your time at Lanna so much...!

Lanna is ideally placed for our guests to get the very best from their tropical island getaway and the hotel is equipped with everything for you to have a perfect time while you are are with us - and if there's anything at all you'd like, all you need to do it ask...

We provide the setting, but it's wonderful guests such as yourselves which really makes the place shine...!

We very much look forward to welcoming you back sometime soon...

Thank you for choosing Lanna.

With very best wishes,

The Lanna Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 16, 2014

We stayed here a couple of days ago and was really pleased with our hotel choice! All the staff where more than helpfull, the food (cooked by an English chef) was brilliant including choice of brekfast! The hotel is very fresh and well decorated.

The hotel even drove us to our other hotel a few miles away for free as we were travelling around

Cannot fault this hotel and the staff we will defiantly be staying here again

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Code_and_Lanna, Guest Relations Manager at Lanna Samui, responded to this review, August 18, 2014
Many thanks fro your review and wonderful that you enjoyed your time at Lanna so much.

As well as being ideally placed within easy reach of all of the island's best activities and entertainments Lanna is fully equipped with all the facilities which you would hope to find to enjoy the perfect tropical island getaway - from the restaurant to the spa, the gym to the sauna, steam and hydrotherapy beds in our gorgeous pool, everything is in place to make sure that our guests have the very best time possible while they are with us...!

We very much look forward to welcoming you back sometime soon...

Thank you for choosing Lanna.

With very best wishes,

The Lanna Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 15, 2014

Was value for money. Complementary spa treatments were adequate. Breakfast offered both buffet and a la carte; buffet menu was limited, a la carte faring better. Lunch and dinner options were well received. Service at property was a hit and miss but Manager Alex did try his best, all things considered. Rooms were equipped with proper kitchen facilities; a service wasted on present company. Would have helped if the TV was mounted on a swivel as watching TV in bed was challenging. In any case, an aesthetically pleasing yet functional property. Large pool was appreciated. Property location was not as central as one would have been hoped for and local mafia, sorry taxi services charging a usual 400 Baht minimum for a 5 minute run not a value proposition. A big plus had the property been on the beachfront. Overall still a pleasant experience.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Code_and_Lanna, Guest Relations Manager at Lanna Samui, responded to this review, August 18, 2014
Many thanks for your review.

In light of what you have written about the service you received being 'hit and miss' I have contacted our Resort Manager for an update, and on behalf of the whole team I would like to apologise for any elements which you experienced which were not up to expectation.

We very much look forward to welcoming you back to Lanna next time so we cam make amends for any previous disappointment, and demonstrate the the attention to detail and dedication to customer service which lies at the very heart of the hotel.

Thank you for choosing Lanna.

With very best wishes,

The Lanna Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lanna Samui

Address: 11/85 Moo 4, Soi Kalara, Bophut, Ko Samui 84330, Thailand
Phone Number:
Location: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Luxury Hotel in Bophut
#2 Spa Hotel in Bophut
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lanna Samui 4*
Number of rooms: 75
Official Description (provided by the hotel):
This award winning luxury resort of 75 interior designed suites has been composed to create the ideal location for the discerning guest looking to get the very most from their tropical island getaway. With spa, bar, restaurant, sauna, steam room, gym and magnificent huge swimming pool equipped with hydrotherapy beds - Lanna has it all... ... more   less 
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Also Known As:
Lanna Samui Ko Samui/Bophut

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