The food is mediocre, but the service is appalling. As someone else said, and we can confirm, WAYYYY over-priced too. Spoke with the manager on leaving (in fact it was the ONLY way to get the bill).... he was full of s*^% - believes that his staff are great.
The reality seems that they get 90%+ of their business from one-timers, so they don't really put ANY effort into giving you a satisfactory experience.
A much better option (but much further away in Lamai) is Bondi Aussie Bar & Grill - fantastic burgers, half the price of SsSH, and proper attentive service.
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