We recently stayed at the Akaryn as we were in Koh Samui for a friend's wedding. The website made the villas and rooms look amazing and at a very reasonable price for a 5 star hotel.
Making the reservation was a bit challenging - I was waiting for them to confirm whether the room rate included airport transfers and had to chase.
The rooms are beautiful and did not disappoint - we were in a pool villa with its own pool (approx 10 metres) and sun bathing deck. The room couldn't be faulted. It's clean, comfortable and very private. The communal areas and beach as equally as nice.
However, I am disappointed to write that it is a shame that the service at the Akaryn just doesn't live up to its 5 star rating. We have stayed at many 5 star hotels and the service here just doesn't compare.
The staff through out are friendly however their knowledge of English hampered their ability to provide a faultless service that I'd expect from a 5 star. I don't want to sound like a heathen by saying I expect everyone to speak perfect English when abroad as I don't, but when you pay to stay in a 5 star hotel I expect staff to be able to understand me so that they can provide the right level of service. On our first two mornings at breakfast I asked for tea and was given coffee even though the waiting staff repeated my order back to me. On one occasion I was given two cups of coffee in a row before my tea finally arrived. When ordering room service the staff member that answered the phone struggled to understand what we wanted. This is particularly difficult when the menu includes a number of Italian dishes (such as spaghetti alla vongole).
That aside, the speed of service generally at the three restaurants was also very slow to the point where it became a running joke amongst the group of friends we were with. Also the restaurant kitchens didn't seem to have the capacity to cook dishes so that they come out at the same time. On one evening with a party of 10 our main dishes come out over the course of 20 mins - some had already finished their meal by the time the final plates emerged from the kitchen.
Food and drink at the hotel is also expensive - probably comparable to prices you might expect to pay in a high end restaurant in London. The food itself was good - we had food from all three restaurants and room service - but the quality of the service was not up to scratch. In particular the steak restaurant is very expensive - you're looking at between £30 to £60 just for a steak (depending on the cut).
The most annoying thing is that the prices included in the food and drinks menus don't include 10% tip (which they add automatically to all bills) or 7% tax (the tax is applied to the 10% tip as well!). So be aware that you'll be paying nearly 20% more than the list price.
The spa treatments were fabulous and well worth the money. When we were there they were offering 50% discount on your second treatments and also a Spa Buffet where for THB3000 you could pick any number of treatments (from their buffet menu) to have in 2.5 hours.
Overall I loved the room, the private pool and the privacy - all at a reasonable price. I would stay there again on that basis as long as the price stayed reasonable, but I probably wouldn't eat at the hotel. I'd much rather venture into nearby Chaweng or Bo Phut.
- Official Description (provided by the hotel):
- AKARYN Samui is an award Winning Luxury Boutique hotel located just 7 minutes north of Chaweng on Samui.For all booking and special enquiries please contact us directly for guaranteed best available rates and special offers.Thank you Matthias Jaeckel, Resident Manager ... more less
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- Also Known As:
- Akaryn Resort & Spa Ko Samui/Bophut