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“Good Hotel, Poor Service At Front Desk” 3 of 5 stars
Review of ibis Samui Bophut

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ibis Samui Bophut
3.0 of 5 Hotel   |   197 Moo 1, Rob Koh Road | Bophut Beach, Bophut, Ko Samui 84320, Thailand   |  
Hotel amenities
Ranked #55 of 175 Hotels in Bophut
4.0 of 5 stars 729 Reviews
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729 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 28, 2012 via mobile

We thought from the map that the Ibis was closer to fishermans village than it was. For us with a push chair it was too far to walk along the road. Closer along the beach but not accessible with a push chair.
We stayed in a family room which is deceiving on the website as it looks like the child's area is completely partitioned off and it is only partially partitioned. The beds were comfortable and the bunk beds great our 3 year old loved the top bunk which was enclosed except for the end and very safe. There was also a large teddy bear on the the bed which pleased her immensely. There were a few toys in the room and a playstation which i think are nice touches.
The room was lovely and clean and the cleaning staff helpful although we had to ask for beach towels every day. The room was located on the 3rd floor near to the pool but the elevator was near to reception so we constantly had to walk to reception to use the elevator as we had a push chair. Quite a distance out of our way every time we needed to get to our room. Which was frequently with a 3 year old.
Between reception and the pool area the grounds are not push chair friendly.
The food was tasty and nice when they got it right but very inconsistent and quite often missing things that were stated on the menu. I also felt that it was overpriced. I didn't rate the buffet breakfast at all I have had much nicer elsewhere.
The bar was under staffed late afternoon and evening and not well stocked. A few of the staff at the bar were exceptional and friendly but others seemed as if they didn't care which let the side down.
The pool area and grounds are beautiful and they have 4 pools which were clean and very nice. The pool area was fantastic for us with a small child but there is one area of concrete between the children's pool and the next pool which is extremely slippery and dangerous when wet. Both my friends child and ours slipped and cut their knees quite badly. Overall average.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJaroonteeravanitch, Manager at ibis Samui Bophut, responded to this review, October 31, 2012
Thank you for your valuable comments on our TripAdvisor!
It is great to know that our hotel meets your expectation and that you liked our Family Room, facilities, friendly staff and cleanliness. ibis Samui Bophut is a good place for family and friend getaway for relaxation and fun moment. We are very pleased that you enjoyed our hotel.
We will maintain our quality of services to meet our guest satisfaction and will pass your compliments to our team for encouragement.
We apologise for any inconvenience that might have caused during your stay with us. We also noted your comment for discussion with the hotel management to find the best solution on this matter.
We hope to welcome you and your family again at ibis Samui Bophut and any ibis hotels in Thailand soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 22, 2012

We have stayed here twice now and think it offers amazing value for a beach hotel on Samui. It is about 1km along Bophut beach from the fisherman's village and it is an easy walk into the village along the beach or the main road, or a short taxi-ride.

The whole hotel is very new, and the rooms are modern, simply furnished and comfortable. The bathrooms are small but clean and got good showers. The bed was firm but very comfortable. The only small gripe is there isn't much clothes storage space, but it really wasn't a problem.

The breakfast buffet was good - offered a decent selection of western and asian foods and this year there was the option of eggs freshly cooked to order. The fresh papaya and watermelon were particularly good. We only ate in the hotel restaurant once, and were pleasantly surprised by how tasty the thai food they offered was, The club sandwich was good too. We chose to eat in Bophut, but the restaurant would be a good option if you didn't fancy venturing out one evening.

The outdoor areas of the grounds are nicely landscaped and lead from the hotel to the pool area and down to the beach. There are sunloungers and umbrellas by the pools and on the beach. The beach is quite coarse sand, but lovely for swimming and is a lovely stip of beach. There are food sellers on the beach (highly recommend the Som Tam salad and fresh mangoes) and inevitably the sarong sellers but they're not intrusive. The pools were lovely and there is an area to get massages (much more expensive than in Bangkok, but still very good).

The bar is by the pool and offer 2-4-1 cocktails from 1700-1900 every day; having sampled the menu extensively I am happy to report they were mostly very good.

This is a nice peaceful hotel, on a nice peaceful beach, within easy reach of the fisherman's village with a good selection of restaurants and bars. It isn't party central, unlike Chawang, but we thought this was a definite bonus.

For the price, this Ibis offers a simple but very comfortable beach resort in a lovely location on Samui. We wouldn't hesitate to stay here again or recommend to others.

Room Tip: The best rooms are in building, the the far end over looking the pools and beach.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJaroonteeravanitch, Manager at ibis Samui Bophut, responded to this review, October 9, 2012
We are glad to welcome our regular guest at ibis Samui Bophut! We appreciate that you had a wonderful stay with us as well as your recommendation on our hotel. Thank you for your loyalty to the ibis brand :)
We thank you for your compliments on our hotel and for taking attention on our beautiful location, relaxing and peaceful atmosphere, nice breakfast and the great value for money.
Please note that the size of room is designed to provide the necessary service and facilities to the guests at best price. At ibis, we aim at providing our guests with friendly welcome, warm services at great value for money for a wonderful experience, therefore your feedback is very important to us. We hope to welcome you for another experience at ibis Samui Bophut and any ibis hotels in Thailand (Phuket, Pattaya, Hua Hin and Bangkok)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 21, 2012 via mobile

The room we stayed in was very nice, it was not very spacious but ok. Great bed and shower.

The staff of the hotel could be a bit friendlier but it was alright. The breakfast was great, with many choices. The pool was very nice and clean. The location is oke and it situated on the beach and within walking distance from the centre.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJaroonteeravanitch, Manager at ibis Samui Bophut, responded to this review, October 9, 2012
It's great to know that you had a pleasant stay and enjoyed our hotel in many ways :)
We thank you for your positive comments on our room, breakfast, facilities as well as location and will pass this to our team for encouragement :)
We apologise for the inconvenience you might have encountered with our service. We are providing continuous training to our staff to ensure that our guests are well taken care of.
We hope to welcome you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed September 20, 2012

This hotel on the island of Samui is excellent value for money and has little faults. It is located about a half an hour away from the airport, 5 mins from the fishermans vilage of bophut and about 15 from the resort of chaweng. The check-in at the hotel was straight forward and the option of leaving a credit card or 1000BHT deposit. We stayed in the same block as the reception on the top (3rd) floor. The room was modern and clean, the bathroom had a good shower and large mirror, flat screen tv with 40 channels, a small wardrobe containing a safe and a fridge, tea and coffee making facilities were also available in the room and were re-stocked everyday.

The balcony didnt have much of a view and was very small, could possible fit 2 people on it (Just) if you are fond of having a nice large balcony this hotel is not for you, all balcony's were the same size as ours.

We had breakfast included in our 12 night stay, it was Ok but got a bit same same and toward the end of the holidays we didnt use it much. Cereal, bread fruit and an omelette station aswell as the customary fried rice and noodles being served.

The pool area was good with 4 pools including a kids pool, the water was clean altho around the pool (especially the back one) there was a lot of cigarette ends which never seemed to be collected. The sunbeds were not comfortable and took a bit of re-positioning to get some sort of relaxing going. there was an in-built bar underneath to support the mesh but it was too close and unconfortable. Showers were available around the pools and there was a nice poolside bar which does excellent food, sandwiches to burgers and Thai food. Would recommend it.
PRICE BEER 90BHT CLUB SANDWICH 199BHT

Beside the pool area was steps to the beach, it was shingle sand and not the soft type but was nice and provided a good backdrop, sunbeds on the beach are the same as the poolside ones, be warned.

The only places we went directly outside the hotel was a place called Jasmine, it was a food/drink establishment run by an Irish Guy Jack (intending to open and Irish bar across from the IBIS) he was a nice lad and provided good food. We rented a Jeep off him for the day at 1000BHT and would reccomend.

The fishermans vilage 200BHT taxi from the hotel was excellent and we ended up there most nights, great bars and restaurants to chose from. our favourites (Happy Elephant, SWADEE, The GRill and The Shack) The Irish Bar and english/french pub served nice snacks and cold beer with had friendly staff. Nice beach bar at the end made up of bean bags under the stars.

We went to chaweng a couple of nights, its the lively part of the island and if your up for a long night it seemed to be the place to be, it has the usual mcDonalds/burger king and more of what people perceive thailand is like, We went to the thai boxing in chaweng in the new arena 1500BHT each, Enjoyable night 9pm-12pm

We limited the trips out for more of a relaxing by the pool type holiday and only did the one trip to the national park 1400BHT each 7am-5pm inc. Food and drink. It was worth it to see the national park in its glory. Again we hired a Jeep and explored the island for ourselves, its pretty and there are things to see Budda, waterfall, elephants etc.. and its easy to find your way round.

I would go back to this hotel, weighing up the price Vs. what you get, its very good.


PROS- Nice Clean and Friendly
CONS- Small Balcony's and Lack of thai-like experience

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJaroonteeravanitch, Manager at ibis Samui Bophut, responded to this review, October 9, 2012
Thank you for sharing your wonderful experience at ibis Samui Bophut!
ibis Samui Bophut is one of our most beautiful ibis hotels offering an international accommodation and great services at great value for money! It is also located in the beachfront area which is one of the most preferred aspects of the hotel.
We are glad that you liked our room, cleanliness, food, facilities, location and the great value for money.
We apologise for any inconvenience that might have caused during your stay. We have informed the hotel about your comment and will improve immediately.
At ibis, we aim at providing our guests with friendly welcome, warm services at great value for money for a wonderful experience, therefore your feedback is very important to us.
We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed September 19, 2012

Good hotel close fisherman village lots of restaurant to choose from,the beach i thought wasnt the clean,actually i thought it was very merky.but the service at the hotel was very good,and the cleanless,the pool area was ok,breakfeast for the price it was ok.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJaroonteeravanitch, Manager at ibis Samui Bophut, responded to this review, October 9, 2012
Thank you for your compliments on our hotel services. We will maintain our quality of service to meetour guest satisfaction and will pass your compliments to our team for encouragement. At ibis, we aim at providing our guests with friendly welcome, warm services, and great value for money for a wonderful experience.
We look forward to welcoming you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 18, 2012

This hotel is good value for the price. The rooms are not big, but they are new and clean. The pool area and food are also good. The hotel is on a quieter beach but close to the main beach on Samui - Chaweng Beach. I recommend this hotel, but if you want to be in the middle of the action, a hotel on Chaweng Beach may be better for you. The hotel does run a free shuttle service, but I think this is hourly. There are also taxis on Samui, but they are a bit expensive and not metered, so use them with caution.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJaroonteeravanitch, Manager at ibis Samui Bophut, responded to this review, October 9, 2012
Thank you for your positive comments on our TripAdvisor profile!
We appreciate that you enjoyed your holiday as well as had a pleasant stay with us. Thank you for your compliment on our room, cleanliness, facilities, location, services as well as recommendation on our hotel. We will surely convey your message to our team.
We look forward to welcoming you back here at ibis Samui Bophut soon! :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Samui Bophut

Address: 197 Moo 1, Rob Koh Road | Bophut Beach, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Bophut
#32 Family Hotel in Bophut
#39 On the Beach Hotel in Bophut
#53 Romantic Hotel in Bophut
Price Range (Based on Average Rates): $
Hotel Class:3 star — ibis Samui Bophut 3*
Number of rooms: 209
Official Description (provided by the hotel):
Bright, bold and trendy, with an idyllic beachfront location and views, ibis Bophut Samui has it all.250 modern rooms, each with WiFi. 24 hour reception. Food and drink, day and night.Ten minutes from the airport and five from the pier, the hotel is packed with things to do.Sunbath on the beach, sip a cocktail at the pool bar, spoil yourself with a massage or explore the authentic fishing village nearby on a bike...The first international three star hotel in Bophut Beach, ibis Bophut Samui, is a refreshing island paradise. ... more   less 
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Also Known As:
Ibis Bophut Samui Hotel Bophut
Ibis Samui Bophut Ko Samui

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