I emailed the hotel twice the week before we stayed seeking costs of upgrade to half board or all inclusive. Nothing received back. On arrival it was apparant that our room had been changed and we were sent to the other building across the walkway. It overlooks the road and the main hotel is between you and the sea. We were three and then find no third bed was evident at all?
Back to reception as we were also concerned that our 'one bedroom apartment' did not have the sea view we had expected. We were then given a ground floor room immediately next to the reception area, it was okay and had a view toward the sea but i got the impression the all inclusive and groups take preference. I am still confused as to how a ''one bedroom apartment' is actually an apartment with no seperate bedroom at all. As a result my 18 year old daughter had to sleep in the room with us in a creeky fold up bed more suited to a younger child. (I had honestly expected a separate bedroom and my daughter on a bed settee or suchlike in the apartment area)?
We went with the flow because we simply do not believe that you should ever be put into the position of having the 'wrong' room, not as described, and having to keep seeking another. Its a pain.
The hotel also has no free parking and direct you to a car park across from the main hotel at 7+ Euros a day providing a barcoded tag after you have agreed payment. I had a hire car and was able to park about 200 metres east of the hotel for nothing every night?
The wi-fi always seems to be a constant complaint and although i am not greatly interested it does seem very strange that the hotel does not address the issue. They have one computer available for free. If you walk along the marina next to the hotel you will find a number of restaurants who do provide free wi-fi although very slow.
We ate in the buffet restaurant on two nights and it was very good, breakfast each day was very good. The al a carte restaurant adjoining the hotel was also very pleasant to visit for dinner.
We did not have the best of weather last week so the hire car was a great benefit and should be seriously considered anyway because many places in the area are worth a visit, we did the whole West of the island and Funchal and were glad we did.
The hotel staff were very good, reception, dining room, pool area, bars. Very friendly and helpful.
We liked the hotel, it is very modern and has everything. The room issue can be resolved by a more precise description on the hotels website and its photographs. Is it a 'one bedroom apartment' or is it a 'one bed apartment', it is not both. I have given a 'very good' but would have given an 'excellent' if we got what they describe.
- Also Known As:
- Calheta Beach Hotel
- Beach Hotel Calheta
- Hotel Calheta Beach Madeira
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