There are mixed reviews about this hotel and the all inclusive package, so I'll just tell you what we thought (that's me aged 41, my son aged 12 and my Mum aged 70).
The good bits: We travelled with First Choice Holidays, and paid a little extra for a 'family' room, this was fantastic as it was on the ground floor with it's own gated patio area right next to the pool (perfect for putting your towels out in the morning to beat all the Brits - not the Germans!)
Our room was massive with two large single beds, and a large sofa bed. The room and the large bathroom was spotless and remained that way throughout our week as the maids visited every day and did a great job (Im fussy when it comes to cleanliness so believe me, I would say if it was anything other than clean and tidy!). We had no issues with hot water as I've experienced in large hotels before, it was all fine.
The room has a fridge and a safe (3 euros per day), and the fridge had 3 bottles of water in it on day one. We didnt get anymore bottled water, so we popped over to the supermarket and bought 2 litre bottles for just under 1 euro each ourselves).
The pool area is lovely, nice and clean, tidy and plenty of beds. There's a jacuzzi built into the pool at one end and a nice slope to ease yourself into the water gently (always a bit chilly!)
There's a bar area next to the pool with separate seating which provides drinks throughout the day and also has a small snack area to make yourself a sandwich. The only thing I would say regarding the drinks is dont be fooled by them displaying branded whisky, rum or other alcohol, these half filled bottles seemed purely for display, they used others to make up your drinks - but who cares?!
There are some adverse comments about the restaurant, I was very happy with it. The food was pretty much the same every day EXCEPT there were different meats or fish dishes on each day. They also did a fantastic paella each lunch time, using up the meat from the previous day, which was great. Comments about them reusing vegetables may be true, but I ate meat, fish, paella and salad every day so I dont know BUT why not reuse it, saves throwing it away, that'd be a waste! The waiting on staff were all lovely and were always polite and helpful. By the way, my Mum thought the red wine was terrible, but isnt that the case with house red wherever you go?
The reception area is smart and clean and the staff were all very helpful, all of them spoke English and were very knowledgeable about bus times and prices so that we could visit Puerto Mogan in the next bay.
Right, here's the bad bit: The waterpark was dirty, tired looking and was full of salty water which made our eyes sting. We only stayed for 3 hours. The sunbeds are 3 euros each, and the umbrellas were 2 euros each. Apparently it was the Spanish kids school holidays when we visited so the place was over run with Spanish teenagers. My son felt a little intimidated queing for the water slides surrounded by them. We didnt visit it again.
The beach is black volcanic sand, if you want a golden sandy beach to play on you should visit Puerto Rico. The black sand makes you look like you haven't washed your feet after walking bare foot around London for a month. We stayed around the pool so it didnt bother us.
The arena in the centre of the complex plays thumping music for most of the day.......I could live without that.
The "animation team" (or activity co-ordinators) organised activities, but we found that things like shooting and archery were for over 16s, not much for a 12 year old to do. They probably do tons of stuff for small children.
There were quite a lot of older German, Italian, French and Dutch people there who were all very pleasant, although they were still outnumbered by the British.
I would definitely return to this hotel, it suited me.
Famiy rooms are larger and are on the ground floor next to the pool, BUT you will not be disturbed b...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.