Pilot Beach, CRETE, June 2014
Booked with Purple Travel, who I can recommend as being helpful & very efficient.
Flew Ryanair into Chania & picked up a hire car, 45mins drive to resort.
Ryanair, typical of a budget airline flight but I have to say there was no fuss at the airport regards, hand luggage or seats so overall not too bad.
Firstly I have to mention that prior to departure I contacted the resort to clarify terms of the booking. I was told I had to pay extra for drinks even though I had booked Full board. I contested this as on the website there is no ‘just FB option’ there is only FB+. The agent got involved and I had it confirmed in writing that the booking included the drinks with meals. Very confusing!
Although I had requested 2 units close by one another on arrival we (party of 5+1 baby) split into 2 separate accommodation which were at either end of the resort, some 10mins walk away from each other. We had booked the more expensive junior beach suite. We complained & were offered 2 close to each other at the back of the resort, however my husband and I would be downgraded. Eager to begin the holiday and settle in we accepted, but I think we lost out there.
The resort is kept to a very high standard; the staff are on the go constantly to maintain the gardens and accommodation. The coastal ‘National rd’ cuts straight through the center of the resort, the beach being on one side. An underpass makes it easy to get from one side to the other though. The beach is safe, shelving slowly into the deeper water, great for kids to play. The hotel pools were freezing cold even the baby pool, the sea was actually warmer!
Used the car a couple of days (weather was miserable mid-week) to explore. In land offers some marvelous scenery, roads cutting through mountains, with picturesque villages, wineries and countryside.
There are mosquitos and we all got bitten, if they bother you, take plenty of repellent. One of our apartments became infested with ants crawling up the walls and on the patio which was particularly annoying with the baby crawling about. This issue took quite a few calls to get it resolved.
We were on the full board + plan, breakfast, lunch, dinner and drinks in the restaurant with your meal. Food was generally good. It does baffle me though that a good moussaka and other Greek delicacies common in Greek restaurants here elude chef’s in Greek hotels!
At breakfast you take the water for tea from a catering urn, the water is not hot enough, 4 tea bags per cup are required to color the water, tea is cold & still weak. This could be for safety reasons with children running around in the dining area, but it’s managed at other hotels so why? Coffee is brought to you if you ask and it’s hotter. At lunch and evening meals we were offered water, a soft drink each + a beer or wine (1/2 bottle and sometimes a full bottle depending on who was serving you!?!). All purchased drinks and snacks are pricey, 3 cocktails at the pool bar cost me 27 Euros.
The staff were all very well-presented, attentive & friendly.
There is a dress code for the evening, although one or two men were in shorts, which seemed to be overlooked.
The couple travelling with us used the spa for a treatment & Jacuzzi, which they described as expensive for what you got and the Jacuzzi was cold! The experience was an overall ‘disappointment’.
The Greek night at the beach pool restaurant was really entertaining; we all thoroughly enjoyed the Greek music & dancing experience.
Would I go back? Maybe, probably not, too many other places to explore but the resort is very smart & the accommodation is comfortable and clean.