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“Very Smart Resort, FB+ is confusing!” 4 of 5 stars
Review of Pilot Beach Resort

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Pilot Beach Resort
5.0 of 5 Resort   |   , Georgioupolis, Apokoronas, Crete 73007, Greece   |  
Hotel amenities
Ranked #4 of 45 Hotels in Georgioupolis
Certificate of Excellence
Crewe
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Very Smart Resort, FB+ is confusing!”
4 of 5 stars Reviewed July 9, 2014

Pilot Beach, CRETE, June 2014
Booked with Purple Travel, who I can recommend as being helpful & very efficient.

Flew Ryanair into Chania & picked up a hire car, 45mins drive to resort.
Ryanair, typical of a budget airline flight but I have to say there was no fuss at the airport regards, hand luggage or seats so overall not too bad.

Firstly I have to mention that prior to departure I contacted the resort to clarify terms of the booking. I was told I had to pay extra for drinks even though I had booked Full board. I contested this as on the website there is no ‘just FB option’ there is only FB+. The agent got involved and I had it confirmed in writing that the booking included the drinks with meals. Very confusing!

Although I had requested 2 units close by one another on arrival we (party of 5+1 baby) split into 2 separate accommodation which were at either end of the resort, some 10mins walk away from each other. We had booked the more expensive junior beach suite. We complained & were offered 2 close to each other at the back of the resort, however my husband and I would be downgraded. Eager to begin the holiday and settle in we accepted, but I think we lost out there.

The resort is kept to a very high standard; the staff are on the go constantly to maintain the gardens and accommodation. The coastal ‘National rd’ cuts straight through the center of the resort, the beach being on one side. An underpass makes it easy to get from one side to the other though. The beach is safe, shelving slowly into the deeper water, great for kids to play. The hotel pools were freezing cold even the baby pool, the sea was actually warmer!

Used the car a couple of days (weather was miserable mid-week) to explore. In land offers some marvelous scenery, roads cutting through mountains, with picturesque villages, wineries and countryside.

There are mosquitos and we all got bitten, if they bother you, take plenty of repellent. One of our apartments became infested with ants crawling up the walls and on the patio which was particularly annoying with the baby crawling about. This issue took quite a few calls to get it resolved.

We were on the full board + plan, breakfast, lunch, dinner and drinks in the restaurant with your meal. Food was generally good. It does baffle me though that a good moussaka and other Greek delicacies common in Greek restaurants here elude chef’s in Greek hotels!

At breakfast you take the water for tea from a catering urn, the water is not hot enough, 4 tea bags per cup are required to color the water, tea is cold & still weak. This could be for safety reasons with children running around in the dining area, but it’s managed at other hotels so why? Coffee is brought to you if you ask and it’s hotter. At lunch and evening meals we were offered water, a soft drink each + a beer or wine (1/2 bottle and sometimes a full bottle depending on who was serving you!?!). All purchased drinks and snacks are pricey, 3 cocktails at the pool bar cost me 27 Euros.

The staff were all very well-presented, attentive & friendly.

There is a dress code for the evening, although one or two men were in shorts, which seemed to be overlooked.

The couple travelling with us used the spa for a treatment & Jacuzzi, which they described as expensive for what you got and the Jacuzzi was cold! The experience was an overall ‘disappointment’.

The Greek night at the beach pool restaurant was really entertaining; we all thoroughly enjoyed the Greek music & dancing experience.

Would I go back? Maybe, probably not, too many other places to explore but the resort is very smart & the accommodation is comfortable and clean.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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824 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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  • English first
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English first
Hook,, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 8, 2014

Got a great deal from Bookable Holidays so set off for our first holiday in Greece.
Pilot Beach is a large resort spread out on both sides of the main road. The rooms are well laid out around pools or beach non more than three stories tall. We had a fantastic view of the mountains. There were at least five pools, the one on the beach we found the best.
Main reception area has two restaurants one Greek and one International; food well cooked and presented but became boring by the end of the week. There was also a restaurant on the beach that held two special nights while we were there, Zorbas night and Lobster night both at additional cost.
Although there is a bus stop just outside the hotel it is a bit isolated. We did walk into Giorgiopolis on day but found it a bit naff, except the supermarket that sold drinks and snacks at a fraction of the price of the hotel.
We had no problems at the hotel except the grading, no better than a four star Spanish Hotel, although the staff were excellent.
A lot of Russian guests who could get noisy and a little obnoxious.
In contrast our German neighbours were the nicest quietest people you wish to meet.

Room Tip: The free wifi worked only near to the reservation area.
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
switzerland
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 8, 2014

This hotel is just almost perfect

ON the plus side
- Magnificent gardens
- great architecture
- wonderful sandy beach
- fantastic pools, the best I've ever experienced, especially the central one with sections for everyone from tiny crawling baby to water-polo fans
- quiet atmosphere no loud music all around but with a nice and friendly animation team if you feel like doing any sport or games
- clean, spacious rooms with all amenities
- REALLY FAMILY FRIENDLY - Everything is made so that the families feel welcome, kids clubs are just amazing, staff speaks a lot of languages, activities are fun and there are superb indoor and outdoor playgrounds. A free kids' buffet is available all day ! Ok mainly pasta and pizza but healthy alternatives were available too :)
Mini disco is great and not too loud. Parents can chill at diner or on very confy chairs while enjoying the show of their little one getting tired !
- Food is fantastic and restaurants have great views.
Fresh fruits, freshly cooked meals to cater for everyone. Breakfasts are so amazing, freshly squeezed juices, pancakes, local specialties, all products are really of good quality and staff is helpful and nice. You can choose between full buffet or half buffet, half served which is quite nice to be together when you have young children.

On the minus side :
- the main road is cutting the hotel in half and you can hear traffic noise almost everywhere. It's a shame to hear cars when on holiday by the sea in such a nice place... it it forced me to close the windows at night. Nothing unbearable though.
- There was a paying "Zorba's night" with music and dancing and the following day there was the same dancers and same music for free at the bar, felt a bit awkward about it...
- Russians come early in the morning to book the best seats at beach even if they only stay 5 minutes at a time and the hotel doesn't do anything about it, not very fair to the other guests.
- It's close to nothing so if you don't have a car, and want to visit things, be prepared to take some excursions. The train excursion to lake kournas is fantastic, a real shame it gives you only one hour there...
And ... that's it !

I would go back any time, it's one of the best hotels I have been to.

Room Tip: It's a very big hotel, if you have a beach bungalow, ask for one as far away from the road as po...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 23, 2014

This is a new modern resort situated on the beach just outside Goorgioupolis - a small quiet village about 40 minutes from Chania airport.
The room was spacious and clean and the food in both restaurants was first class.
I would recommend this resort for a good holiday experience.

Room Tip: A busy motorway runs through the resort but was not an issue
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, UK
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 21, 2014

Having trawled through numerous websites looking for a hotel that would cater for our young family (boys aged 4 and 1), I stumbled across Pilot Beach. It doesn't appear to feature on the radar of most UK tour operators so we booked direct with the hotel and received a 20% early booking discount. Sophia in the reservations department was very helpful and attentive to queries and arranged a complimentary return airport transfer from Chania for us.

It is fair to say that this a German and Russian-centric hotel. In fact, we didn't come across any other guests from England until our penultimate day! This might be a problem if you are planning on utilising the kid's club.

The hotel is a large but beautifully manicured complex with a stunning mountain backdrop. Our family suite (4215) was located opposite one of the smaller pools yet was still convenient for the main building. The rooms are not über-luxurious but served our needs more than adequately. There was a fridge so we could store cold drinks and there were a few nice touches such as robes & slippers. English TV channels were distinctly lacking however and being charged €1.70 a day just to use the room safe seems a tad unreasonable given the fairly hefty room rates. There were also some hairs left on the shower wall from the previous occupants and the grubby paw prints which our sons put on our duvet cover near the start of the week remained there for the duration of our holiday.

The food is buffet based and although tasty and varied, became slightly monotonous after a few days. Buffets also seem to bring out the worst in people when it comes to etiquette e.g. guests pillaging the strawberries right at the start of the meal leaving nothing for anybody else. I would agree with other reviewers that the food wasn't very hot but unfortunately this also seems to go with buffet territory. The dedicated children's buffet from 11-5 is a nice idea but serves largely unimaginative choices (pizza, pasta, fish fingers etc) so our kids generally ate with us. The waiting staff are very efficient and polite and on one occasion point blank refused to allow me to clean up the mess my youngest had made on the floor. Sadly, dinner on our last night was spoilt by a certain World Cup football match, resulting in everyone piling into the dining room en masse donning their football shirts and flags painted on their faces. 'In order to maintain hotel standards, guests are required to dress appropriately for meals in our restaurants'. Hmmmmm.

The facilities are really what makes this resort stand out. The pool areas are lovely and never felt too crowded despite it being a large hotel. The children's pool with slides was a big hit although the lifeguards didn't act on the fact there were children in the pool who were clearly beyond the upper age limit of 8. The hotel is on a fabulous stretch of sandy beach with gently shelving sea, and despite the rather tedious sun lounger bagging going on, we never had difficulties finding a spot. The evening train ride around the resort was enjoyed by children and adults alike. Whilst I can't comment on the calibre of the nightly entertainment, the amateur posters advertising it certainly gave the hotel a rather cheap feel e.g. 'Miss Pilot night', 'Brazil night'. We were also plagued 3 times by the resort photographer en route to dinner having been told on the first occasion that there most definitely wouldn't be the opportunity to purchase further photos.

A word of warning regarding car hire. There is a car rental company called Sixt who have a desk in the basement of the hotel. We were going to hire from them until my husband checked on-line and discovered he could hire the same car through the same company and pick it up from outside the front of the hotel for a staggering half the price if he booked via the website!! He still had to visit the desk within the hotel to collect the car and was given rather short shrift for his astuteness!

If you are expecting decadent a la carte menus, unparalleled service and high standards of decorum from fellow guests then this is probably not the hotel for you. A lot more attention to detail is required to elevate this to a truly 5* hotel. However, it is an extremely family friendly resort in a lovely part of Crete.

Top tips: visit restaurant Alana in Rethymno for delicious Cretan food in a lovely setting away from the hustle and bustle of the harbour, spend a day visiting the Amari valley, have lunch at one of the tavernas up the hillside overlooking Lake Kournas to avoid the tourist throng

Room Tip: Ask for a room by one of the smaller pools
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 12, 2014

The hotel was situated by the beach near the town of Georgioupolis. It was a clean and modern hotel with the villas spread over a large area giving a spacious surrounding. We were driven to our room with a pool view after checking in at reception. The room was spacious and clean. We have a choice of two restaurants for breakfast and three for dinner.There was a big choice and variety of food both for breakfast and dinner, and they were good. The staff at reception and at the restaurants had been very courteous, polite and helpful and our compliments especially to Giorgos at the restaurant upstairs. We cannot comment on the facilities at the hotel as we were out most days. Although it was a two-hr bus ride from the hotel to Heraklion, the bus stop is just outside the hotel. From the same bus stop we also visited Rethymon, and another day took a bus from across the road to visit Chania. The mountain tour organised by the hotel was very interesting including a visit to an olive factory. The cost was very reasonable too. The complimentary olive oil given at the last day of our stay was a nice surprise. We enjoyed our week's stay here very much and hope to return in the near future.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reigate, Surrey
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 3, 2014

Let me start by saying that reviews are very much based upon previous experiences, so can be subjective dependant on what and where you have been before.

The trip from the Airport to the Hotel is about 45 minutes by car through windy roads, so if you get travel sick as my wife does and did, then it maybe an idea to have some sickness pills and or bags at the ready.

We arrived at the hotel just before midnight, where we were met by a very friendly receptionist who took some very brief details, assured us that our luggage would be safe and escorted us to one of the dining rooms for a cold buffet and a beer, which was a nice touch. After eating and fully checked in we were driven to our room.

We were situated not so far from the main pool and restaurant area which concerned us a little as were worried about potential noise and potentially the main pool being the busiest. How wrong we were. No noise could be heard from the restaurants and or entertainment areas and the main pool never had more than about 30-40 people around it which was amazing considering there were 800 people within the complex at the time. We never had any trouble getting a sunbed.

The grounds are maintained to a very high level with lovely planting and pathways. The main pool was cleaned twice whilst we were their, and staff were always milling around cleaning and maintaining.

The beach is magnificent, my wife is not a beech person but we went for a walk a few times down to the beach mainly to burn off the food. The beach is a 5- 10 minute walk from the main reception, you walk through the grounds then under the main road. The main road never bothered us, but that probably had more to do with where we were situated, but let me re-assure you it is not the M25. By the beach you have the second pool, a restaurant, children's arcade, pool table and a bar. We didn't really use these facilities other than to say they were all clean.

A few people have commented on the entertainment, and yes its not a theatre experience or similar to going a paid live show, its what the animation team have organised which for me was much much better. They had a belly dancing evening, a magician (who I thought was good), Greek night then the other nights were made up of various quizzes and games, which we really enjoyed.

We don't have children, but this is a perfect place to bring your little ones, they have their own dedicated play pool with slides and ships etc and the childrens club looks great with their own soft play area, ball pit and arts and crafts, it looked great and the staff always looked as though they really cared for the children and there happiness.

The room was well equipped, with a hairdryer, dressing gowns, slippers, plenty of towels, toiletries. Tv with only about 4 English channels, but you get to catch up on the news, I don't go on holiday to watch TV.

Food, the food selection was fantastic, something for everyone, I do get what some people have said about it getting a bit repetitive i.e. main meal is a choice of 2 or 3 hot meats and 1 fish, but you have a whole heap of options outside of that. Our only complaint was that the food was never that hot! This has been commented on previously and I have to agree.

Breakfast: Selection of breads, croissants, cereal, full English, pancakes, waffles, fruit, yogurt. etc etc

Lunch: you can have lunch in one of three places, the pool restaurant which you choose from a menu, we didn't eat here but it did look good. The main greek restaurant, where again you had a choice of 3 meats and fish and a whole heap of other things. Then the third is the Italian Pizzeria thing, which is quite easy to miss, its tagged onto the side of the greek restaurant, originally we thought this was just for children, but no....pizza for all...and pasta and various other bits and pieces.

Dinner you have the choice of all inclusive in the main restaurant or the beach side restaurant, or the Greek restaurant. We didn't go to the Greek restaurant for dinner, purely because my wife has food allergies and it makes things difficult. The food is all very good, my only quarm would be that it is just luke warm.

All in all this place is lovely whether you have children or not.

One other point that we did complain about was the fact that they had two companies having a conference half way through our stay for 3 days - what a lovely place to have a conference...our issue was that they were given presidence over seating areas and table service within the restaurants at lunch time and dinners meaning that we had to sit out of the sun and wait for our table to be cleared and layed. The customer service manager did apologise and offered us a free Spa use, which we had included within our package anyway and to be honest whilst the spa is beautiful its only an indoor pool, steam room and sauna. (No Jacuzzi?)

One other gripe was that some beer glasses were left by the pool for two days without being cleared, we always took ours back ourselves....but I thought it was a bit of an oversight.

To clear up the full board and full board plus confusion.

Full board is breakfast, lunch and dinner, full board plus is breakfast, lunch and dinner with drinks at lunchtime and in the evening. (Tea & Coffee and juices etc included in breakfast)

Drinks outside of Full board Plus are quite expensive 5 Euros large beer, 9 Euro Mojito, Gin & Tonic 7 Euros. There is a little shop on site that sells alcohol, and they don't seem to mind you using and drinking that around the pools etc.

As per the heading of my review, that little bit of effort would really make a difference, hotter food a Jacuzzi in the Spa and Conference attendees use an alternative space to eat.

All in all a really nice holiday.





We

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pilot Beach Resort

Address: , Georgioupolis, Apokoronas, Crete 73007, Greece
Location: Greece > Crete > Chania Prefecture > Apokoronas > Georgioupolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Georgioupolis
#2 Family Hotel in Georgioupolis
#4 Romantic Hotel in Georgioupolis
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pilot Beach Resort 5*
Number of rooms: 454
Reservation Options:
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Also Known As:
Pilot Beach Hotel Georgioupolis
Hotel Pilot Beach
Pilot Beach Resort Crete/Georgioupolis

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