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“Terrible atmosphere” 1 of 5 stars
Review of Osteria della Bietola

Osteria della Bietola
Via della Bietola 4, 54027 Pontremoli, Italy
+39 0187831949
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Ranked #3 of 36 restaurants in Pontremoli
Dining options: Reservations, Late Night
Restaurant details
Dining options: Reservations, Late Night
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Terrible atmosphere”
1 of 5 stars Reviewed January 8, 2013

We spot this little tiny restaurant while walking along the lovely narrow streets in pontremoli. We stopped there because from outside the place was very cosy and warm. Once inside the owner was very rude and not at all as you would expect from a proper customer service.
The restaurant was almost empty and we kindly asked to seat somewhere confortable for the 5 of us. The owner started to literally *swear* and in a really nasty way gave us a narrow table complaining about our "absurd" request. We realised immediately after that he was annoyed by the fact that we didn't want to accept the table already prepared, but we were actually asking him to prepare a new table just for us. Is that too much work for a restaurant?! He started such a big loud argument that one of our friends decided to leave the restaurant, so all of us left before ordering any food. Sometimes atmosphere is essential to enjoy a nice evening with friends! I've been to many italian restaurants in my trips to Italy and never never had such a bad experience!

  • Visited November 2012
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
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182 reviews from our community

88% Recommend
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Milan, Italy
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“awful service”
1 of 5 stars Reviewed September 1, 2012 via mobile

the restaurant could be nice but the owner's attitude is very sggressive and unpolite, and it's a shame because the location and the village are nice. better to choose other restaurants in pontremoli unless you enjoy rudeness.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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