I have waited to post a review to see if the management at the hotel or Sheraton corporate would try to make amends for the deplorable service I received. I could go on and on but the kicker was when I returned back to my room on the last night of a 5 night stay, my key did not work so I went to the front desk and it was re-issued, I entered the room and someones else things were there. I returned to the front desk in shock. My things had been put in a clear plastic bag in the lost and found - my passport, my shaving kit, my laptop ,all my belongings. The manager asked what kind of beer I drank and when I returned to my new room there was beer and popcorn. Considering that I had to be up at 5 and off to the airport it was all left untouched. Nice gesture but seriously. My razor was missing along with some other items. None of which they seemed to care less about. I had nothing but issues ranging from billing to twice being locked out of my room. I contacted corporate with a detailed explanation of the problem and never heard anything. A manager did call me and asked me what they could do to make it right - 30 dollars off the price of the room hardly compensates for the headaches I experienced at this hotel.
Do yourself a favor and go elsewhere where they appreciate your business and treat you like a human being.
This is the end of all Sheraton stays for me. Hiltons at least appreciate the customer and treat you with respect.
- Official Description (provided by the hotel):
- Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby. This hotel is near Downtown Victoria and Bear Mountain. ... more less
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- Also Known As:
- 4 Points By Sheraton Victoria Gateway
- Four Points By Sheraton Victoria Gateway Hotel Victoria
- Four Points Victoria Gateway
- Victoria Sheraton
- Victoria Four Points