I had a terrible experience on trying to check-in to this property, bad enough to cost the hotel 1 star in my review (I would have given it a 4 otherwise). We pulled into the property about 1:35 and I entered the hotel and waited around a couple of minutes as there was no one at check-in. When a clerk arrived I told her I was checking in and was abruptly told check-in was 3:00pm and I should come back then or I could pay $15.00 to check-in right away. I was actually a little taken back, mostly for her rudeness in conveying the information. When I questioned her further she explained that they were all booked up the night before so there were no rooms ready but then I guess rooms were magically already cleaned if I paid $15.00. In truth the hotel really was booked up that weekend, I wouldn't have minded being told to come back if she had been a little nicer about it, for instance she could have offered to stow our luggage and let us use the pool etc.
In fairness, everyone else we dealt with at the hotel was very friendly, more so in fact than the average property.
If you are in Victoria on vacation I would not recommend this location. Although it was only ever a 10 to 15 minute drive to downtown, we really missed being able to walk everywhere from our hotel. This location is located behind a mall in the middle of nowhere.
The hotel itself is quite nice. Our room was on the smaller side (we had two queens) but had a nice large wall mounted tv. I didn't like the bathroom which had a large shower but no tub and complicated shower controls. This was my first time staying at a Four Points and it comes across as an upscale motel rather than a hotel. Though they have a indoor pool, it's quite small and shallow and there was only one chair so you're out of luck if you want to sit and read while your kids splash around.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write a review of your recent stay with us at Four Points by Sheraton Victoria gateway. I do apologize for the problems with check in that occurred. We appreciate all feedback we receive as it helps us improve our guest’s experience with us. We would love to welcome you back and invite you to call as directly to book your next stay so we may offer you a true Four Points by Sheraton experience. Our Front Office Manager, Rachelle La Forge would be more than pleased to assist you with your next reservation, please contact us at our toll free number 1-877-474-6063
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.