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“Didn't live up to expectations” 3 of 5 stars
Review of SuperClubs Breezes Jibacoa

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SuperClubs Breezes Jibacoa
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4.0 of 5 Resort (All-Inclusive)   |   Arroyo Bermejo Beach, Jibacoa 32900, Cuba   |  
Hotel amenities
Ranked #1 of 3 Hotels in Jibacoa
Sidcup, Kent
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
“Didn't live up to expectations”
3 of 5 stars Reviewed August 14, 2013

This is a mixed but fair & honest review of our visit for 2 weeks from 25/07/13 We have travelled to 3 other Caribbean Islands so this is comparing with those. The location of Breezes Jibacoa is idyllic. The view from the hotel is straight down to the beach (we loved to sit & have a coffee looking down the main pathway to the beach) and the view from the pool is the beautiful lush green hillside. The room was ok, not 4 star standard (even by Caribbean standards), but it was clean. We were in a pool view room. We took large drinking cups to use by the pool (as recommended on trip advisor), this was good advise, the cups are very small & by the time ice has been put in them there isn't much space for liquid. The pool staff are happy to fill your own cups. There isn't much shade around the pool, you need to get up early to get one of the cabanas to ensure some shade. There are lots of sun loungers but no umbrellas, the hotel really needs to invest in some. You will never struggle to get a sunbed, but you will struggle to get shade. If there were some umbrellas it would give people the option of sun or shade. The pool is lovely and large, never crowded, it is warm so no rest from the intense heat & humidity. It is the best sized pool we have come across with the least amount of people. The beach is nice & the coral reef is AMAZING, we have never experienced such good snorkelling, it was like swimming in a tropical fish tank, so many varieties of fish and so many colours. It really is a must do for this hotel. We took a pedaloe out a bit further & swam by the reef at the 2nd buoy, it really is breathe taking. The water sports facilities are fun, there was often a long wait for a pedaloe, it is a lovely view while you wait and well worth the wait. Generally all the staff were friendly & helpful. They work SO hard, the restaurant staff, bar staff, cleaners and gardeners (the grounds are beautiful). The cleaners leave lovely towel sculptures in return for tips, my son enjoyed seeing what shape he would return to. We did 2 trips with Anthony, 1 to Havana (this is a must do) and the other to Matanzas, caves, speed boat on the river and a visit to the tallest bridge. Anthony is a fantastic guide, so knowledgeable. He can be found just to the right of the hotel slightly up the slope with a lovely red Chevvy. This is a much cheaper and more personal way of seeing the sights you want to see in Cuba, no hoards of people on & off a coach, spend as much or as little time in places as you want and a fraction of the cost of the tour operators. Now for the not so good, all four of us encountered stomach upsets at different times over the course of the fortnight, I think the hot food wasn't hot enough & the cold food not cold enough. Also things like bread rolls not covered with cloth so we often saw birds & insects on them. We have never been ill in other Caribbean places. We didn't seem to be the only unwell people. The food choice was hit & miss, some days good, some not. You won't go hungry though as there is a pasta bar, pizza at lunch, or a deli bar from 3.30 for sandwiches. Fresh fruit & veg were limited & always the same. I know we are in the Caribbean, but this is the worst food we have had at any Caribbean Island. The restaurant staff do work hard and try but the hygiene and temperatures standards need to be looked at. We are not people with sensitive stomachs and all 4 of us had upset stomachs, this could be down to food or drinks, we will never know. The entertainment, the aqua ballet was great also the circus act, as for the rest, not so good. There is a dance team, who are very good, but to watch once, not 5 times a week just wearing different costumes & routines, it becomes boring by the 2nd night. The magician is dreadful it is like going back in time 30 years! The entertainment is outside and finishes at 10pm, which with a pool view room is fine, as it should be quiet after that. However, some people decided around 11.30pm onwards that the pool was a good place to party until around 4am. Shouting & laughing, this really isn't fair on the people in rooms around the pool. We did ask at reception if the people could be asked to be quiet as after the 5th night of this & being ill, we had had enough.I have no problem with people partying but go to the club or piano bar, just have a little respect for other people as well. The hotel would ask the people to be quiet or move after complaints, but we shouldn't have to ring reception each time, it should be monitored. It's not a party hotel so we didn't expect this. Three nights before we were due to come home the air conditioning in the room stopped working & there was no hot water (this was the case for 2 blocks). The hotel reception staff & management were dreadful, rude & couldn't care less. They would do nothing to help, they wouldn't let us change rooms, said they had no fans, and they offered us no other facilities. I understand these things happen, especially in the Caribbean, however it was there attitude that disappointed us, we never received any explanation, apology or information about what was happening or being done to rectify the situation. Two of our party had upset stomachs at this time, so we needed hot water for basic hygiene. Not having air conditioning was awful, it was like trying to sleep in a sauna. We were so relieved to come home. Other people that were in our block were treated equally as bad by reception & management. I also had an ear infection (I think from the pool, I know a few others had this as well) that's why I am assuming the pool is the problem. On arrival the location seemed like paradise, it didn't feel like that was what we were leaving behind. I think it is luck with this hotel, depending on the food standard at the time, if the air conditioning & hot water work, what the other guests are like depending on where your room is, if they are noisy, or I would say ask not to have a pool view room. This review gives the good & bad from our experiences in an honest and true account.

Room Tip: If you don't want to be kept awake most of the night ask not to have a pool view room.
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorty I, Secretary at SuperClubs Breezes Jibacoa, responded to this review, August 20, 2013
Dear Client:

Thank you very much for taking your time and express your comments

We are sorry to hear your party suffered from stomacal disorders and ear infection, if we would have known this in first place, we would have done our outmost to prevent any further complications.

As to the food quality, we are continuously working to improve this aspect, but please notice that our food is checked on a daily basis and we have never experienced a poisoning outbreak. As a matter of fact, the hotel possesses the Hygiene and Sanitation Certificate and it is also audited by foreigners auditors, example, English and Canadian Safe and Hygiene Inspectors.
However, we will take your opinions into account and will discuss them with the Departments involved.

In regards to the air conditioning failure, please rest assured it was not the hotel‘s fault, it was an unforeseen situation, going beyond our efforts, that unfortunately took hours to resolve and as a consequence the uncomfortableness of some clients.

As to the Front Desk personal attitude, we will also discuss this matter with the Chief of the Department and measures will be taken to avoid this happens again.

Once again, thanks for your comments.

Sincerely,

The Management
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 13, 2013

I have been to Cuba 7 times now and I still had not made it to Havana so the location of this resort was important to us!! We had a nice day-trip by hiring a taxi, $60 CU for the both of us for the day and we rode in a 1955 Pontiac, nicely restored with A/C. Anna was a great guide!! We almost went with Anthony as well but he was booked on the day we wanted to go.

Overall the resort is great, the staff helpful and friendly, the grounds well maintained and clean. The food was pretty good but I would have liked to see a stir fry option that seemed to be popular at other Cuban resorts.

We spent our first night in a room a bit off the beaten-path in building one but we received the free honeymoon upgrade the following morning when we spoke to Alfonso (the front desk manager), he was very helpful and friendly.

The beach is worse than Varadero and worse the Cayo Coco but if you like snorkeling it would be nicer because the reefs are very close to the shore. There are quite a few large rocks near the shore that can be painful to step on, so maybe bring water shoes.

The food was tasty and plentiful. Eggs cooked to order for breakfast, pizza and hot dogs at the beach bar for lunch and fresh pasta cooked for dinner were my staples. The resort was about half full so no line ups and lots of loungers at the pool and beach when needed.

The area is by-far more beautiful than anywhere else I have stayed in Cuba, with twin, large, lush green hills behind the resort. I was ok paying a bit of a premium for being close to Havana and not having any children around but I have had weeks in Cuba for $100-$200 less that were equally as good value.

If snorkeling is your thing, if you want to be close to Havana or just don't want little kids running around then this is the place for you.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 13, 2013

We spent three weeks here ,our third visit. Every thing is really great ,beautiful well kept gardens lovely beach . It is set in between Varadero and Havana and about an hours drive to either one.
Rooms are clean and large with coffee maker ,iron /ironing board , hair dryer .
The food is great with such a very large choice of every thing.On the beach Tuesday lunch time pork is cooked on the spit and on Sundays there is Piaella and sangria also on the beach these are in addition to the restaurants. Wednesday is lobster night, and there is even a Delli
The staff are great and all very friendly.

Room Tip: Blocks 1to 9 are quite buildings and near the beach and restaurants with garden views
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorty I, Secretary at SuperClubs Breezes Jibacoa, responded to this review, August 20, 2013
Dear Client:

We are in receipt of your comments and we thank you for posting them on Trip Advisor.

We are happy to know you enjoyed your stay at Breezes Jibacoa.

We are certain that the rest of our team would love to have the opportunity of hosting you again in the near future.

Sincerely,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 13, 2013

We stayed at Jibacoa from the end of July to the beginning of August - 7 days - and apart from a couple of minor gripes, this place is lush, lovely, relaxing, beautifully manicured, well-equipped and well-run. It's a quiet resort, so no crazy partying, but there was a nice balance between old farts like us (mid 40s) and the younger gen, to keep things lively.

The food, about which so many pretentious Western malcontents feel the need to moan, is really good, incredibly varied & plentiful, and for all the folks who whinge on about how 'terrible' or 'bland' the huge, generous, and tasty spreads are - and I won't specify any nationalities in particular as being guilty parties, although I will say that I am bloody gobsmacked by your impudence - I'd like to see you plan, cook and assemble a giant quality feast for 400+ people, 3 times a day, in sweltering heat. And in an essentially 3rd world country, to boot. We had no complaints, and we'd be brats if we did.

The buildings housing the rooms are solidly built - concrete walls & thick tiled floors, so no aggravating squeaks and creaks! - and the rooms themselves are lovely, clean, spacious, airy and cool. Aside from a mattress which could do with an upgrade (firm, but holy spring city) it was a fabulous space. The bathroom was large, clean and well-stocked, and we had a big balcony, with a fab view of both pool and a slice of ocean. Granted we were on the 2nd floor - so don't know how sound carries when you've got a terrace room - but we did have neighbours on either side of us and never heard a peep.

Beach is lovely and snorkeling amAzing. We brought fins/masks but they have equipment if you need it. The shoreline and shallow area are quite rocky so if your feet are sensitive, wear water shoes; they really don't take away from the experience.
We only hit the pool on our last day, which I now regret. I'm not much a pool person, but this one is really great - clean, cool but not cold, and not chlorine-y whatsoever. It was nice just to float around in a doughnut-thing staring out at the fantastic surroundings before our looong flight home.

There was clearly a lot of thought and effort put into the fun and sometimes kitschy nightly entertainment, and it was a nice way to sit outside all together and wrap up the evening with a drink or two. We were usually sacked after a day of snorkeling and sunning, and we like to get up at the crack of dawn, so the end of the show was usually our cue to head off to bed.
At all of 10pm!

Tipping for us was important, as it seemed to some, but sadly, not most. All-inclusive doesn't mean not tipping in gratitude and for good service and we noticed far too many schmucks who would order a dozen drinks at the bar, 5 times over, or have the waiter running around for them at dinner, but never leave so much as a single peso. Truly disgusting.
We did go a little overboard in trying to be appreciative, but then quickly tried to reign things in when we found ourselves tipping even when service was (occasionally) dismissive or rude. On that note, I think some of the staff there need to be reminded that gratuities are for services WELL-rendered, and shouldn't just be expected regardless of effort or attitude. But we did have our fave servers, bartenders and even gardeners, who treated us like gold, so we were generous with them.

I was frustrated with my rusty high school Spanish, but always tried to make an effort, which (I think) was appreciated by those staff members whose English was even worse. Even if the staff spoke English well, I figured it was common courtesy to try to speak their language a bit if you could, but I was astounded as to how many people failed to make even basic efforts.

We managed a trip into Havana, which was cool, but there wasn't a lot of just walking through the streets, exploring, which I regret. We rented one of the many 'classic cars' with driver and translator and it was neat, but on top of the trip there and back, the time in Havana was pricey, which neither of us had been expecting. The downside of renting one of those swanky cars and having a private tour is that they bring you to some of the priciest historic sites and restaurants in town. Eek. Maybe that was just these guys, but next time we'll probably opt for a regular old group tour and a slice of 2-peso pizza for lunch.

Overall, a fantastic experience at Breezes Jibacoa, and we'd love to go back some time next year.

Room Tip: we stayed in block #18, from which i think every room has a nice pool/ocean view.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 13, 2013

Took some time to write this but still trying to get over an amazing holiday. Traveled with saga holidays,wow they were excellent. Wonderful hotel remembering you are in Cuba still have some catching up to do so go now ,lots of facilities and good.Restaurants.Rooms are sound ,good showers etc.If you are generous take soaps and shampoo,kids/adult clothes you can leave behind,you can help these great people.
Weather was tropical but loved watching the rains but we did travel in the rainy season no complaints. Havana was a lovely place and we did visit the Tropicana night club. Yes i will go back.
loved it.Oh the Rum was lush.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorty I, Secretary at SuperClubs Breezes Jibacoa, responded to this review, August 20, 2013
Dear Valued :

We are in receipt of your comments and please be aware that never is too late when comments are nice are yours.

We are glad to know you enjoyed your stay with us and that we fulfilled your expectations.

We do hope that was not your last visit to Breezes Jibacoa.

Sincerely,

The Management
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 13, 2013

On the 29th July I (18) went on holiday with my mum (57) and sister (28) for a 4 night stay in Havana followed by 10 nights at the Breezes. After such an action-packed time in Havana we were looking forward to the resort's relaxation, however, we are active people and for us the resort was far too quiet. I tried to ignore previous reviews about the extent of the resort's seclusion, and this would not have been so much of a problem had there been better entertainment in the evenings. There were a couple of really good shows in the week (synchronised swimming team and a kind of variety show of Cuban talent) but they were not long enough, lasting about an hour. The piano bar was really good fun but because of the quiet nature of the resort, the disco was never particularly busy, despite staying open until 2am. For this reason, if you are looking for somewhere with a bit more nightlife, Varadero would be a better bet. Despite all of this, I think staying in Breezes gave me and my family a greater appreciation for Cuba's beauty, something which is perhaps missed in the tourist-driven Varadero. We went on a lovely hike in the mountains and visited a local farm and this is organised free of charge by the hotel. The beach is very clean but does not have Varadero's iconic fine, white sand beaches and the coral can be a bit of a nightmare when swimming. But when the weather is good and the sea is calm snorkelling is a great experience (snorkels can be hired free of charge for 2 hours). Overall, the treatment we received was brilliant and when my mum became quite ill and needed to get to the hospital in Havana, this was organised quickly and efficiently by Vivienne at guest relations - she was reassuring and very friendly. There was a variety of food each day so I think reviews which are less complimentary in this area are perhaps being a bit too picky (there is even a diet station at lunch!) We also noticed that the main clientele at the hotel appeared to be couples and older travellers. However, even without the entertainment this is still a brilliant resort and its positioning half-way between Havana and Varadero makes it possible to take day trips to either (this will cost you about 60 - 70 CUC to Havana or 70 - 80 CUC to Varadero, depending upon the type of car you hire as the famous 50s cars tend to be more expensive). I absolutely loved my time in Cuba and hope to return but I think this is because I experienced not only the tranquility of the resort but 'real Cuba' in Havana.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorty I, Secretary at SuperClubs Breezes Jibacoa, responded to this review, August 20, 2013
Dear Client :

Thank you very much for your sincere comments.

Opinions that we receive from our valued clients often form the basis for improved operations. Therefore, please rest assured we will take them into consideration and we will gather with our heads of departments and take the necessary measures to improve the quality of our services.

We do hope that the aspects mentioned by you do not deter you from visiting us again in a near future.
At the same time we wish your mother is in good health and spirits by the time you receive this.

Sincerely,

The Management
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Toronto, Canada
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 11, 2013

Just returned from a great trip to Brisas Jibicoa. A fantastic adult place, but teenagers are welcome. Perfectly situated an hour from Varadero and on a beautiful coral reef. We snorkeled every day and saw unbelievable fish and rocks. The food was great, and the staff were wonderful! One of our favourite Cuba resorts!!

Room Tip: All of the rooms looked like they were in great spots. We chose a top floor away from the main lobby...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorty I, Secretary at SuperClubs Breezes Jibacoa, responded to this review, August 13, 2013
Dear Client:

Thank you very much for your nice comments.

We are glad to know you consider our resort as one of your favourites in Cuba.

We will pass your comments onto the rest of the staff at Breezes Jibacoa.

Looking forward to welcoming you again.

Sincerely,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SuperClubs Breezes Jibacoa

Address: Arroyo Bermejo Beach, Jibacoa 32900, Cuba
Location: Caribbean > Cuba > Mayabeque Province > Jibacoa
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Jibacoa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — SuperClubs Breezes Jibacoa 4*
Number of rooms: 250
Official Description (provided by the hotel):
A classic all-inclusive Breezes in a rural setting that combines beach and nature that makes it a spectacular setting on the north coast of western Cuba. The hotel occupies more than seven hectares and is just over an hour from Havana, capital of the country and its main socio-cultural centre. A landscape dominated by green hills that descend to the sea, visitors will be offered as an appetizer to Paradise, where everything is designed for those who have been fortunate to find it - an unforgettable experience! A variety of services and entertainment with wide range of sports on both sea and land, make it an excellent choice of Caribbean vacation for couples, singles, friends and families and adult children 14 years and older. ... more   less 
Also Known As:
Superclubs Breezes Jibacoa Hotel Santa Cruz Del Norte
Breezes Jibacoa Cuba
Jibacoa Cuba
Breezes Cuba

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