VERY BAD experience at the reception desk, while checking out. Although the receptionist has been told twice the room numbers (two rooms) she made an incredible confusion. We we guests for one night only, but in a VERY RUDE manner, she insisted that we stayed two nights hence we have to pay accordingly. She used unimaginable words like "liars" , " I have witnesses..". She even confronted us with the so called witnesses. In the end, not without a very tensioned discussion generated also by the said receptionist's lack of communication skills, it was clear that she has misunderstood the room numbers.
She DID NOT APOLOGISE for the incredble situation she had generated.
Morover, she was not able to use/ debit one credit card we have used daily without any problems. Well, this was the slightest problem, but still, afler the previous experience was just the cherry on the cake..
- Also Known As:
- Alpenhotel Altmuenster Altmunster
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