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“A Fantastic 5 Star Experience, Amazing Hotel & Resort” 5 of 5 stars
Review of Penha Longa Resort

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Penha Longa Resort
5.0 of 5 Resort   |   Estrada da Lagoa Azul | Sintra, Linho 2714-511, Portugal   |  
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Breakfast with a view
Ranked #1 of 2 Hotels in Linho
Dublin
Top Contributor
172 reviews 172 reviews
111 hotel reviews
Reviews in 57 cities Reviews in 57 cities
238 helpful votes 238 helpful votes
“A Fantastic 5 Star Experience, Amazing Hotel & Resort”
5 of 5 stars Reviewed December 13, 2012

Introduction

Fulfilling another of our dreams, we returned to Lisbon to stay at the Penha Longa, a Ritz Carlton Hotel, for two nights.

We had contact with the hotel before, because I was inquiring how much limousine transfer from the hotel to the airport was. The question was dealt with efficient and in a friendly manner. It left a good impression and eased some of my unease. We had a very bad experience at the Arts, Barcelona, the sister hotel of the Penha Longa. Tripadvisor reviews and Flyer Talk (very few information) were positive, so we hoped our experience was going to turn out better than at the Arts. I didn't have had to worry.

How to get there / Arrival / Check in

Arriving at Lisbon Portela Airport we made our way to the Tourism Information Desk and asked for a taxi voucher to Penha Longa. It cost 59 Euro / ca. 78 USD. Our taxi was a Mercedes E-Class and our driver an older gentleman, who was chatty and educated us about the history of the area, mythology, soccer and fauna and flora of the Sintra Mountains. The ca. 30 minute ride passed quickly.

The Penha Longa is a huge estate with two golf courses (the Monastery and Atlantic with 9 and 18 holes respectively). There is a security gate with a guard. Only guests, golf club members, residents or visitors, who have a reservation at one of the restaurants, can enter.

The Christmas tree and we arrived at the same time.

The door man was opening the car doors for us, and two members of staff were waiting in the lobby with refreshing hot towels. We were checked in the semi private area of the B-Lounge and offered a glass of water. We sipped on it while we waited for the return of our passports and my credit card. It was a pleasant experience. All formalities done, we were accompanied to our room. We had booked an Executive Suite. We were explained the features and then left in peace.

At time of check in we were also handed a list with restaurant on site, opening hours, what kind of cuisine they serve and a 20 Euro off voucher, should we use the Six Senses Spa. We were also offered to join the Ritz Carlton loyalty program.

The room: Executive Suite

When entering our room, there was a long hallway. A door to the left led off to the guest toilet.

Our suite consisted of one large living room with a huge Samsung flat screen TV with regional and international channels, large sofa, coffee table and a chair with ottoman. There was another small table with interesting books about architecture and photography - just our taste!

In a separate area were a big, antique writing desk and a seating area with two chairs and a table.

Another door led to the bed room and the walk in closet. The bed room was medium in size. In front of the king bed was a bench and in one corner another flat screen TV.

The walk in closet offered enough space to for long staying guests. The safe and umbrella were also located there.

Last but not least there was the large marble bath room with separate bath tub and shower, double sink and a separate small room for the toilet and bidet. The amenities were from Bulgari.

Before I mention to forget it, we also had a large balcony overlooking the Monastery Golf Course and the forest, offering a 180 degree view. There was also a large seating area and beautiful tiles. Our suite was located in one of the corners.

The floor to ceiling windows allowed natural day light to flood the room.

The color scheme was neutral, mostly in brown, black, beige and white. We loved our room, because it was a mix between contemporary and classic design, detailed, quiet - even though it was located immediately beside the lift - and comfortable. It felt like a home.

There were also a 24 hour in room dining menu and magazines on the coffee table. Postcards, writing paper and general hotel information as well as the spa menu where located in the drawers of the writing desk.

When we had settled in, there was a knock at the door. Before I could manage to get there it opened and another member of staff entered with a welcome letter from the Guest Recognition Team. As a welcome gift we received a large bottle of still local water and local pastries. They were delicious and exotic.

Normally we would have also received turn down service. Since we had the "Do not disturb" sign outside each evening, we weren't disturbed, but still received a note about the missed turn down, the weather forecast and a Portuguese legend.

More about the hotel:

The estate started out as a Jeronomite monastery in the 14th century - hence the name of one of the golf courses - and a summer palace for the Portuguese Royal family in the 16th century.

The estate was acquired by Caesar Park, a South American hotel chain, which was recently bought by Accor. Caesar Park added a new building, where the guest rooms are located, as well as villas. Later Caesar Park sold Penha Longa to Ritz Carlton.

Of course no monks are living here any longer. The monastery has been changed into a convention center. There is also a chapel, which can be used for weddings.

The Six Senses Spa is also located in one of the older buildings.

The fitness center and one indoor and outdoor pool are located at the Golf Course Wing of the main building.

The outdoor pool with its sala is especially famous and beautiful. The wellness area felt inviting and warm. The staff there was helpful too.

There is even a playground and parts of the extensive gardens date from the 16th century, when the Royal family stayed here. Guests interested in cooking can check out the chef's garden too.

The hotel offers also two jogging/walking tracks. One is slightly over 2 km long, the other over 8. Parts of the tracks are along the golf courses, which were designed by Robert Trent Jones junior.

The restaurants and bars:

Arola, the restaurant of Michelin stared chef Sergi Arola, is located in the Club House. It offers Atlantic cuisine and Chef Arola has 2 Michelin stars.

Il Mercato is an Italian restaurant and is like Midori, the Japanese restaurant, located on the first floor of the hotel building.

The B-Lounge is on the ground level and serves a huge variety of burgers and cocktails.

Aqua is the pool restaurant and serves Mediterranean cuisine. It has open during the summer months.

We used the B-Lounge and in room dining.

At in room dining we chose chicken consommé, spaghetti Bolognese, pizza with Iberian ham, brie and arugula, Chimichurri chicken, red fruit salad with orange juice and maple syrup and tasting of petit pots de crème, French Toast, omelets and porridge. We were very happy. The portions were big, delicious, healthy, light and creative. Breakfast and dinner came in, depending what we ordered between 65 and 80 Euro or ca. 85 USD to 104 USD, including juices and hot chocolate or coffee.


The B-Lounge is the heart of the hotel. It is contemporary Asian with dark furniture and reminded us of the lounge at the Ritz Carlton Hong Kong.

We had a slightly unusual lunch there. I wasn't very hungry, so I thought, I order dessert, when my better half had eaten his Japanese Burger, so each of us could have something sweet. We both had cocktails - I a non alcoholic fruit punch, he a laboratory creation, called Pearl Martini. The martini was served with pineapple foam.

His burger came with fries in a rolled up "newspaper" (It was the burger menu printed on newspaper paper) and a side salad. The dish was served on a slate.

When it was time for dessert, he wasn't up to it, so I ordered rice pudding for myself. Unfortunately it wasn't available, so I took the other dessert I had been intrigued with. It was cheese with honey.

I wasn't sure what to expect, but wanted to try it. I found out it was a bowl of cottage cheese mixed with honey and topped with strawberries. To my surprise I liked it. The tanginess of the cheese went well with the sweetness of the honey and the strawberries. My better half tried as well, but didn't like the texture.

We enjoyed lunch and the atmosphere. For some reason we didn't have to pay for the burger, so our bill came in at 36.50 Euro, ca. 47.30 USD.

Generally we didn't get charged for some of the things we ordered. For example on one morning we were told the juices were for free.

The staff:

The staff found the right balance between being warm and personal, but not too much, attentive and leaving us alone.

Everyone encountered was helpful, efficient, knew their stuff and would have done much more for us, if we had asked for it. They did everything to make our stay smooth running and memorable for the right reason, even trying to anticipate our needs. We felt very much valued and welcome.

All members including housekeeping are an asset to the resort.

Check out / Limousine transfer:

The day before our check out we requested the limousine service to the airport. For the first time ever we didn't have to provide our room number or name to receive the service. The receptionist didn't mention my name, but knew my fiancé’s. The pronunciation wasn't correct - making out of a Polish origin name, an Irish sounding, but the goodwill counted.

She promised to have a car and driver ready for us, if possible the hotels own limousine. The cost was 84 Euro, ca. 109 USD. We assumed it would be a Mercedes E-Class, as told by the concierge when I called.

The check out was quick. Before we left we were given a good bye present - Portuguese cookies - from the receptionist and accompanied to the waiting car by him, the second receptionist and the door man. The young driver welcomed us and gave us bonbons as a leaving gift. The car was to our pleasant surprise from the newest BMW 7 sports series. We had discussed the two BMW (a 7 and a 5 series model) parking in front of the hotel.

Even more food provisions were waiting for us in the limousine, like apples, water and napkins.
During the smooth ride we talked a bit with our driver, who is a Sporting Lisbon fan. The journey took around 35 minutes, and we arrived with ample time for our flight.

Verdict:

It was the perfect retreat for us - leaving all the stress and worries of everyday life behind. It was made easy by the staff and the flawless experience.

Besides this we liked the art work - different sculptures -, antique furniture and books and the creativity of the public spaces. In our opinion it was aesthetic.

Mentioned earlier, the Christmas Tree was standing and fully decorated, when we checked the next day. It looked gorgeous and fitted the surroundings. It replaces at the moment the flower display.

I'm already missing the property and wish I could go back yesterday...

Would we stay here again? YES!
Would we the hotel recommend to our friends? YES!

Safe travels!

Room Tip: Choose, when you can an Executive Suite, it is large and offers a terrace, living room, bedroom, gue...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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645 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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UK
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 11, 2012

Classy service, clean hotel, beautiful grounds and stunning property. This hotel literally has it all, if you're looking for a quiet getaway and ultimate relaxation. The breakfast room is sensational. The meeting space is spectacular and the staff are above the standards one expects from a 5* hotel. Simply well done! This hotel now ranks in my top 3 of all time.

Situated in the historic town of Sintra and surrounded by an 18 hole golf course, the Ritz Carlton Penha Longa exceeds expectations. I also found it fairly reasonably priced. I used the hotel for an event and will use it again at the drop of a hat.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 4, 2012

An unforgettable Experience

I have stayed in many luxury Hotels, but the experience at Penha Longa has changed my concept of what luxury hotels are.: personalized service since the reservation, attention to every little detail and full guest oriented.

We were a group of 9 people (6 rooms) looking for an unforgettable experience in a unique surrounding. Sintra, Cascais and Penha Longa offer it.

We were also seeking quietness and relaxation, with the possibilities to have activities to entertain us. The hotel location is perfect for it: close to Lisbon, Cascais and Sintra, near Castles, beaches, culture heritage places, golf courses, spa, country clubs, etc…
Good food was a must. We tried the Arola and the Midori restaurant at the hotel. Both outstanding!

The hotel itself is a so well maintained and decorated we thought it was recently opened.

But the greatest value of all was the staff and the service, what it really made the huge difference with any other hotel I had been before. Every single staff member, room maid, receptionist, doorman, waiter, group coordinator, PR, spa attendants, delivered just perfect service, lots of smiles, attention to details, …. They cared for us!

Special mention to the Director of Sales and Marketing Joana Melo and the group coordinator who organized everything for our three days stay, Maria Joao Antunes. Their professionalism made everything very easy. And at our arrival, the unforgetttable experience just happened.

Room Tip: The surrounding is amazing from every room. Mine faced the pool, the golf course and the mountains a...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 2, 2012

I spend last week there for a training. The location is amazing surounded by nature and the resort itself is beautiful. It is so big you can easily get lost, but they have managed to keep the charm. The rooms and restaurants are great and the spa and old monestary are quite unique. The stuff has been really friendly and helpful too. Nothing bad to say I enjoyed a great stay there and would go back anytime.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 20, 2012

Amazing place, nothing can be added. Excellent choice for weekend SPA getaway, or a 1-week conference.
Beautiful town of Sintra is nearby as well (still need to call for a cab), or you can travel to nearby coastal towns, Lisbon and Cabo da Roca

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staines, United Kingdom
Top Contributor
328 reviews 328 reviews
71 hotel reviews
Reviews in 68 cities Reviews in 68 cities
191 helpful votes 191 helpful votes
5 of 5 stars Reviewed November 10, 2012

There is little to say about the hotel - it is stunning!!
The location is phenomenal and the standard hard to find anywhere.
The rooms were immaculate, the restaurant brilliant and the staff were amazing!
As i was there for work it was a little disappointing that wifi in the hotel was not great but this was easily forgiven!
Absolutely one to get to!!!!

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
usa
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 10, 2012

We have been twice this year at this Resort, one for a wedding (spectacular place if you have plans for a wedding) and the second time to Estoril race track. Even if rooms are a little bit outdated, they are very big, the Resort is splendorous, the location in Sintra surrounded by nature gives a very relaxing stay, and we do not hesitate in recommend it.

Room Tip: Rooms 368 and 370 have a beautiful views to Golf course and mountain.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Penha Longa Resort

Address: Estrada da Lagoa Azul | Sintra, Linho 2714-511, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Linho
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Linho
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Penha Longa Resort 5*
Number of rooms: 194
Official Description (provided by the hotel):
Walk in the footsteps of royalty along the gorgeous Estoril coastal region of Portugal. Penha Longa Resort traces its origins back to the 16th century, includes a landmark monastery that was built on its ground and has been a frequent retreat of Portuguese royal and foreign dignitaries. A graceful palazzo-style estate set amongst the spectacular rolling hills, lush gardens, and clear lakes of the southern Sintra mountains.The Penha Longa Resort features: 194 well-appointed guest rooms Five exceptional dining facilities Two world-class, championship golf courses A state-of-the-art 1,500 square meter spa Numerous indoor and outdoor recreational amenities ... more   less 
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Also Known As:
Penha Longa Hotel & Golf Linho
Penha Longa Hotel And Golf Resort
Ritz Carlton Linho
Penha Longa Resort Portugal/Linho

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