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“Fantastic for Kids” 5 of 5 stars
Review of Romney Sands Holiday Park - Park Resorts

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Romney Sands Holiday Park - Park Resorts
3.0 of 5 Cabin/Campground   |   The Parade | Greatstone, New Romney TN28 8RN, England   |  
Hotel amenities
London, United Kingdom
1 review
“Fantastic for Kids”
5 of 5 stars Reviewed June 20, 2013

Just got back from a few days at Romney Sands Holiday Park - Park Resorts we stayed in a Silver Apartment - some of them are on the first floor and if you have a 6 month old and don't want to be carrying a buggy up and downstairs request a ground floor apartment when you book. We didn't know but upon check-in the lovely lady was happy to swap us to a ground floor which was lovely, really spacious, Clean had Good furniture very comfortable, nice crockery and cutlery. The only complaint I could find was the curtains were way too long in the lounge and our 4 year old kept tripping over them.
The park itself is smaller than others and was lovely and quiet but the ideal location for those with children across the road from the beach, an outdoor play area, clubhouse, mini golf, 2 swimming pools and miniature steam railway that runs through the park.
The swimming pools were a big hit with the kids and the pool staff were really lovely, plenty of changing rooms and everything was clean and tidy.

We only ate in the bar one evening and the food was exactly what I would expect of bar food. Sadly the girl serving us the bar was ignorant and rude and implied my card had been declined when if fact it turns out the connection couldn’t be kept long enough to complete the transaction, and required me to use the last of my cash.

There’s also a laundry and a well stocked little shop on site run by a lovely lady.

In conclusion we had a lovely holiday and yes I would certainly come back and would recommend this site and accommodation to my family and friends.

Room Tip: Some Apartments are on the first floor so check if this is a problem for you.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Romney Sands Holiday Park - Park Resorts, responded to this review, July 5, 2013
Hello

Thanks for your kind review I am really pleased that you and your family had a great time with us. The apartments are really nice and clean and an ideal base whilst here on holiday and exploring the local area.

I will be looking into your comment regarding the member of staff in the complex, I am sorry that you experienced such poor service from her.

Thanks again for reviewing us and please come and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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307 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Northampton, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 14, 2013

Having spent a fabulous holiday at Camber Sands last year, we thought we'd try a smaller Park Resorts site at Romney Sands. We rented a silver apartment. Our apartment was clean, freshly decorated and had good quality beds and furniture. My only grumble was that the hot water was very noisy, though this we got used to.
The best thing about this park has to be the super friendly staff. Our daughter has Autism, and the staff went out of their way to encourage her to get the best out of her holiday and were extremely patient. I'd like to give praise to Leaora, Mike, Kylie, Blu, Luke, Abbie and Jade - you were all fantastic!
To sum up, another good holiday with Park Resorts (our third) and we've booked another. If you have kids that don't like crowds and big sites, Romney Sands is for you!

Room Tip: Go for silver over bronze if you can, it's not much more money and much better quality.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Romney Sands Holiday Park - Park Resorts, responded to this review, June 17, 2013
Hello

Many thanks for your great review of Romney Sands. I am really pleased that you had such a nice time with us.

The apartments are in great condition and an ideal base for customers to use whilst on holiday here with us. Thank you for the kind words about our team, I know they work very hard to ensure every single visitor has an enjoyable holiday

Please come and visit us again soon
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Chipping Ongar, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed June 12, 2013

Hi everyone,
im very sad to write this review, as normally i give it the best i can, but romney sands sadly i can't give a good review,
we are four adults in our mid 40s, looking for a relaxing time from work, we booked a newpaper holiday keeping costs low, we booked a bronze caravan OMG NEVER AGAIN!! absolutley DISCUSTING!!! we decided to take our own linen again keeping cost low, the duvet and pillows were filthy and smelt of other people!! the toliet would NOT flush properly, a very tired van,
i am a disabled lady with spinal problems and find it very difficult to walk any distance, i asked both the paper AND romney sands to be close to amenities because of this, and what happened we were the furthest away, which ment one of us had to drive back and forth to the club house,
We tried the meals at the club and it looked lovely, we ordered waited then one of the bar staff came up to me and said sorry we have run out, so i chose another sandwich filler, and again was told they had run out, i thought for god's sake so i ended up with ham sandwich with a bowl of chips :(
we thought we would give the cafe another chance wish we had not bothered everything was burnt!!! rays chicken was black under neath and i had to send my prawns back as again they were black :(
one more chance, we had breakfast, again looked yummy and a good price, so on this sunday morning we had breakfast, we placed our order and yet again if they didn't bugger up the order it was burnt, then hearing the chef SWEARING when he dropped a plate,
the waitress NADINE was extremely rude to alan stating he didnt order and extra egg and toast for him and lorraine, nadine stood there rolling her eyes and saying he did not order extra, but indeed he did.
romney sands has nothing to do at all, no other takeaway on site, and it seems they are far too interested in selling caravans, we could have been potential buyers, but the way we was treated NO WAY!! but we did look at the caravans forsale,
booking in...
We got to the camp about 12 oclock with the hope of getting into the caravan early, but lo and behold they kept us waiting until 10 past 4pm to get into our van.
On the saturday night the alarm bells went off in the club and no one knew what to do it took security about 15 minutes to tell people to evacuate the building!!!!!!! again the staff were running round not knowing what to do!!!
the little shop on site is great for your basics and the lady behind the till was lovely......

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 12, 2013

I would never stay here again really run down park. Staff are friendly and helpful just a real shame that there is no support from management! Accommodation not upto standard ripped sofas, cobwebs and The accomodation was really tired lookingI reported this to a member of staff but nothing was done about it! Creating amazing memories I don't think so!
The only good thing was the entertainments team really hard working always smiling and look as though they enjoy there jobs.
Really disappointing as the park is in a beautiful area along the coast.

Room Tip: Don't bother going to Romney sands!
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  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Romney Sands Holiday Park - Park Resorts, responded to this review, June 21, 2013
HI Rachey,

Thank you for taking the time to review us, I would really appreciate it if you could email directly on gm.romneysands@park-resorts.com so we can discuss your accommodation issues in detail. Thank you for your comments regarding my team here at Romney Sands and I will pass your feedback on to them. I look forward to hearing from you shortly.
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London, United Kingdom
1 review
3 of 5 stars Reviewed June 12, 2013

The site was nice, and caravan was fit for purpose (not luxurious, but we only had a bronze caravan). It was liveable and clean. Ideal for families, especially for young children as they have childrens clubs etc. The only drawback is the sites cash machine was not working, and on saturday night the card machine in the restaurant was not working which meant unless you carried large amounts of cash you had to go to the nearest town approx. 15 minutes by car. The only other drawback was the bookable leisure activities in the pool for teenagers were all fully booked by saturday morning, so there was no spaces left for guests arriving friday - monday, they were booked by guests staying the week, which was disappointing for my 10 year old daughter, who didn't want to go to the funstars kids clubs.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Romney Sands Holiday Park - Park Resorts, responded to this review, June 14, 2013
Thanks for taking the time to review Romney Sands Holiday Park. I am glad that you enjoyed the facilities and the caravan that you stayed in, thanks for your feedback. I have taken note of your comments regarding the cash machine and the activities that we offer and try and rectify both so that the cash machine is always working and that activities are available for everyone. Thanks for your review and we hope to see you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 11, 2013

Having booked park resorts at camber sands for several years we thought we go further along to Romney sands- never again! Our silver apartment was a disgrace with Mdf drilled to a door to cover up holes broken windows and acces to live wires in a light switch. My attempt to resolve this was met by contempt and a could care less attitude from the accommodations manager eventually resolved by downgrading to bronze caravan for a better standard.
The resort itself was a bit tired and would benefit from updating and a good clean particularly the toilets in the entertainment centre. The pool was small but perfect for small children and they had a great time in here. All in all I will be going back to camber sands and will avoid this resort in the future.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Romney Sands Holiday Park - Park Resorts, responded to this review, June 14, 2013
Hello and thanks for your review, I am sorry that there were problems with your accommodation and when we realised that we could not rectify the issues to your satisfaction so that you could enjoy the rest of your holiday. I have taken note of your comments regarding the toilets. The swimming pool is perfect for little ones to swim in and I am really glad that your daughter had a nice time. Thanks for holidaying with us and also taking the time to review us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
4 of 5 stars Reviewed June 5, 2013

Had a fantastic time 1st holiday. In 10 years made even better by the fab entertainment team who were amazing I'd like to thank Josie and grant for being so helpful thank you again all hopefully wontbeanother 10 years before we getbackagain

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Romney Sands Holiday Park - Park Resorts, responded to this review, June 10, 2013
Thank you for taking the time to post a review on Trip Advisor. I am really pleased that you chose to take your holiday with us at Romney Sands, the entertainments team are doing a great job and as you can see from previous reviews they are consistently delivering fantastic experiences, I will pass on these kind messages from you to the team as it is always encouraging to hear that the staff efforts are appreciated. Thanks for you kind feedback and please come and see us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Romney Sands Holiday Park - Park Resorts

Address: The Parade | Greatstone, New Romney TN28 8RN, England
Location: United Kingdom > England > Kent > New Romney
Amenities:
Bar / Lounge Beach Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Specialty lodging in New Romney
Hotel Class:3 star — Romney Sands Holiday Park - Park Resorts 3*
Official Description (provided by the hotel):
Set between the famous Romney Marshes and one of Kent's finest sandy beaches, Romney Sands Holiday Park will give you a very enjoyable holiday experience. Facilities include heated indoor pools, tennis courts, fishing lake, crazy golf and adventure playground. ... more   less 
Also Known As:
Romney Sands Holiday Park - Park Hotel New Romney
Romney Sands Holiday Park - Park Resorts New Romney, Kent

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