I have stayed in this hotel every week for months, although the hotel is new and nice the customer care is worse than dissapointing.
Yesterday I arrvied to the hotel and found out that my room was unavailable because there was a water leak.
The front desk people was at 23:59 pm looking for a room for me in another hotel. Obviously no hotel was offering any room at that time of the night.
It was nervewracking to see how 2 people were searching on the internet for a room for me.
They told me that they had to relocate other people also due to the same problem, but they relocated them in the afternoon. Why they didn't look for a room for me at that moment? This is poor organization.
Finally I decided to stay with a colleague in her room so I could have some sleep. Thank you to my colleague, otherwise I would be still waiting on the front desk while they look for a room on the internet.
Today when I got my room they told me that I cannot have an upgraded room because i was going to stay for a long period. (REALLY?!?!) They told me though, that a surprise was expecting me at the room. The surprise was 3 macarrons... quite a poor compensation for having to share a room like I was in a hostel instead of being in a 4 star hotel, don't you think?
It is very dissapointing that a regular customer like me or my colleagues receive this kind of treatment. It's not the first time and i'm sure it will not be the last.
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