We stayed in this hotel from Feb 2013, 2nd until Feb 2013, 9th, seven fabulous and wonderful days.
Intake at the reception was very fast, courteous and professional, we got a beautiful and spacious room overlooking the sea (we had asked for).
The meals are absolutely f a n t a s t i c, whether it be breakfast or supper. Good variation, very well cared for, enough helpful staff.
The hotel is situated in a relatively quiet corner of Santa Cruz de Tenerife, so we did not have to "participate" in the noisy night-life of the old city a few kilometers farther on.
Every day we made nice walks along the coast, you enter the boardwalk from within the hotel compound.
The room was clean, WiFi (in the rooms) is free and very fast.
Two (absolutely minor) negative points, which would NOT withhold us to come back :
- the maidservant often forgot to put e.g. toilet-paper in the bathroom, or tissues, or soap, but when we asked it at the reception, things were quickly bettered. This was clearly a problem tied to the cleaning lady. Very irritating, but well taken care of by the reception.
- there is a free gym on the compound, but it is rather oldish and dusty. If you want to use the state-of-the-art gym (with steam-bath, massage etc.) you have to pay extra, which we did, because it is a beautiful and modern one. The use of this facility could have been included in the price, though.
So, all in all, a very well managed hotel which is absolutely entitled to its five stars. Would/will we come back ? Absolutely !
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 28, 2013
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Thank you for dedicating your time to writing this great comment regarding your recent stay in February 2013 with us here at the Iberostar Anthelia.
I am glad to hear you received a warm welcome upon arrival to our hotel. Our staff members take great pride in their work and comments such as your own encourage them to strive for surpassing guest satisfaction.
Thank you for especially praising our cuisine. There are four different dining options on property: Breakfast and dinner can be enjoyed in our main restaurant, the buffet Zeus, where always a great variety of dishes is provided. Furthermore, the concept of the buffet in the evening changes every night, twelve nights in a row, so as to satisfy all different tastes of our guests. The different themes of the buffet include Mexican, Spanish, Mediterranean, Canarian, International, Oriental and many more.
Regarding the facilities you mentioned, our gym at the hotel without charge is equipped with all basic machinery necessary for a day to day work out. For our guests with need of more diversity and equipment, there are a variety of packages available at our Thai Zen Spa in order to link Spa treatments and workouts at the gym as well as other offers. For a future stay I may also recommend our All-Suite hotel Salomé, which is combined with the hotel Anthelia but offers an even more exclusive service and is an adult’s only hotel. For all our Salomé guests, the use of the gym at the Spa is free as well as further use of the Spa water circuit.
Thank you again for you highly appreciated comments. I am looking forward to welcoming you soon again here at the Iberostar Anthelia.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.