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“"A hidden gem of a hotel"” 5 of 5 stars
Review of Iberostar Grand Hotel Salome

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Iberostar Grand Hotel Salome
5.0 of 5 Resort   |   Londres, 15, 38660 Playa de Fanabe, Tenerife, Spain   |  
Hotel amenities
Ranked #1 of 5 Hotels in Playa de Fanabe
Wakefield, United Kingdom
1 review
14 helpful votes 14 helpful votes
“"A hidden gem of a hotel"”
5 of 5 stars Reviewed November 5, 2012

My husband and I stayed here for 10 nights at the beginning of October. This is truly a five star, luxury hotel, and we shall be returning next year. It is a small, adults only hotel set in the grounds of the Iberostar Hotel Anthelia, with its own entrance. It was very relaxing - a perfect choice for chilling out. The suite on the ground floor was lovely and spacious, with everything you could need, the terrace had extremely comfortable sun beds. The staff at both hotels could not be more helpful and friendly to make your stay that bit more special.. The Management - Kim and Zane were most welcoming and very professional throughout our stay. The little treats and afternoon tea and champagne added a lovely little touch to our holiday, making it seem special. The setting is lovely with good views and very quiet at night, with no loud music to cause any disturbance. There is a private terrace for Salome guests to use for breakfast, and it would be a good idea that this should be available to use in the evenings. It would be great to dine from here and take in the views and sunsets/ The buffet restaurant is good, but is not child free and the a la carte restaurants again offer excellent service and food, but soon get booked up. The steps up to the private terrace are not very easy to access especially if you have mobility problems. This can also be a problem if you are carrying breakfast from the buffet restaurant up the steps. To avoid this. It would be helpful to have a simplified breakfast menu set out on a food station made available on the terrace. Overall the Salome was a great, special experience.

Room Tip: All suites are good with sea views
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubhouseTenerife, Director General at Iberostar Grand Hotel Salome, responded to this review, December 4, 2012
Dear Guest,

In name of the whole team of the Iberostar Grand Hotel Salome we would like to thank you for your kind feedback on Tripadvisor.
It is a great pleasure to read how much you and your husband have enjoyed your stay at our Iberostar Grand Hotel Salome.
The Iberostar Grand Hotel Salome is an exclusive and adult only hotel situated in the Iberostar Hotel Anthelia.
With only 24 luxury suites and there is a very quiet and exclusive atmosphere at the hotel.
At the private heated pool with luxury sunbeds the guests can truly relax and enjoy the most of their stay
We take great interest in every detail and with special attentions and daily indulgences we try to make the stay of our guests as special as possible, so we are very grateful you have pointed this out.
We are glad to hear that your luxury suite was to your satisfaction.
Located on the ground floor the guests have the great advantage of direct access to the private heated pool and the peaceful sun terrace.
These suites also feature sea views and have a spacious terrace with private luxury sun loungers.
Thank you for mentioning your suggestions for improvement.
The opinion of our guest is very important to us, so we can improve our facilities and services and have the opportunity to exceed the expectations of our guests.
Once again we like to thank you for your kind gesture and it would be an honor for us welcoming you again at the Iberostar Grand Hotel Salome.

Kind regards,

Kim van Petegem
Assistant Manager
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222 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lokeren, Belgium
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 1, 2012

My wife and I stayed in the hotel for the second time in the beginning of october. The hotel is very quiet with a personnal service. what we liked most particular on this hotel is that you have all the benefits of a small hotel, and in the evenings you are not so lonely like in some exclusive small hotels. there is still lot of people around, shows, ect. this is for us the ideal combination of a quiet day and also to have some animation in the evenings. We eated all evenings in the buffet restaurant, for us this is the best solution, as the selection is huge. At noon you can also eat something small in the Salome restaurant.

Room Tip: We stayed on 3th floor and this was ok, last year we were on second and this was also fine. I do not...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubhouseTenerife, Director General at Iberostar Grand Hotel Salome, responded to this review, November 12, 2012
Dear guest,

We would like to thank you for your wonderful feedback about our Iberostar Grand Hotel Salome on Tripadvisor.
It is a great source of inspiration for our entire team of staff that is very committed and dedicated to their work, to read how much you and your wife have enjoyed your stay among us.
Together we strive to succeed our goals to ensure our guests will experience a wonderful stay in our hotel.
The Iberostar Grand Hotel Salome is an exclusive and private part situated in the Iberostar Hotel Anthelia.
As you described our guests have indeed the benefits of using the services and facilities of both hotels.
At the Iberostar Hotel Anthelia you can enjoy a varied entertainment program with magnificent evening shows, extensive sport activities and live music on our delightful lounge terrace with its beautiful sea view.
While at the Iberostar Grand Hotel Salome you will experience all the luxury and exclusivity you expect from a small boutique hotel.
It is very important to us to keep the hotel as exclusive as possible by allowing only Salomé guests to access this part of the hotel.
At the exclusive pool area with its heated fresh water pool and easeful sun terrace with luxury sun loungers that provide our guests a unique and relaxing experience while enjoying the beautiful sea view of the coastline of Costa Adeje.
Thank you for pointing out the Bar Suite of Salome.
With special details and attentions like our ¨Tea time¨ as a courtesy from the hotel, with a great selection of coffees and teas, along with delicious pastries form our own pastry chef, we strive to make your stay as unique as possible.
Once again we would like to thank you for your praising words about our Iberostar Grand Hotel Salome and we would be delighted to welcome you again.

Kind regards,

Kim van Petegem
Assistant Manager
Iberostar Grand Hotel Salome
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Stockport, United Kingdom
Top Contributor
73 reviews 73 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed October 24, 2012

My husband and I visited this hotel and stayed for one week. We had a lovely suite overlooking the Salome guests' private pool and had a lovely relaxing holiday. Kim showed us to our room and gave us a very warm welcome however she was due to go on holiday herself the next day so we were introduced to Zana (not sure of spelling) who would be looking after us for the rest of our stay. Zana was excellent and I cannot praise her enough for the way she looked after us; however, on her two days off I have to admit that her replacement was a disappointment.

In order to give a balanced view I have to say that the Salome is not a completely 'adult only' hotel as Salome guests have to visit the restaurants in the Anthelia in the evening which, in our experience, was full of children. My advice would be to book the a la carte restaurants as soon as you arrive as we found that on some evenings we could not get a reservation and ended up having to eat in the buffet restaurant which was very busy and parents were allowing their children to get up to all sorts of unsavoury activities whilst helping themselves to the food. It was also very difficult to get a table outside away from crying babies and overtired children.

If you stay in the Salome part of the hotel as much as possible you can be assured of a very relaxing and luxurious holiday. The a la carte restaurants, although not completely child free, were much more of the dining experience that we look for in a luxury holiday and the private Salome lunch time restaurant and bar was excellent with fabulous views and excellent service from wonderful Miguel Montana and Paula.

The Salome also provided lots of little extras and treats in our room which were a very nice touch and made us feel special. For breakfast we had to get our food from the busy buffet restaurant but we were allowed exclusive access to a private terrace where Salome guests could enjoy their breakfast and the fantastic sea views in peace; unfortunately we were not allowed to use this in the evenings to enjoy the spectacular sunsets and a more peaceful evening meal (in my opinion a waste of a chance to enable Salome guests to enjoy more of the 'adult only' experience).

Our stay was not without its problems as on our first day we had a leak from the ceiling in our bathroom. We reported the problem and this was quickly dealt with; however; the problem was not resolved and the leak returned. This happened on three occasions and each time maintainance people came immediately to try to resolve the problem on the third occasion the leak was fixed and we had no further problems. This did not spoil our holiday and we found staff were quick to respond to the problem.

We will definitely be returning as now we have had experience of the hotel we would know how to make our stay even more enjoyable. We have stayed in all the top hotels in Tenerife now as we return every year in October and in our opinion this is the best one.

Room Tip: All of the rooms have fantastic views.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Salome, responded to this review, October 25, 2012
Dear Madame,

What a delight to read your extensive review full of wonderful comments on our Iberostar Grand Hotel Salome. We always strive to achieve maximum customer satisfaction and it is very motivating and pleasant to see that on this occasion we reached our goal.

We took good note of your recommendation to allow the use of our exclusive access to the private terrace in the evenings to take pleasure in the spectacular sunsets and a more peaceful evening meal to favor enjoying even more of the adult only experience.

On the other hand, we are grateful and satisfied that you described the hotel as lovely with welcoming staff, friendly waiters and a very nice customer service. In our opinion, the human forces in Iberostar are the most important pillars to build a hotel that offers the possibility to enjoy the close and personalized service we are famous for. Therefore, we are delighted to read that you enjoyed this part so much!

It is very nice to read that you felt well whilst being among us. At Iberostar we try or our very best to offer comfortable accommodation in great locations, your affirmation to have enjoyed all of these important aspects fills us with joy and the best reward for our daily efforts is your intention to visit us again next October. We will be delighted to welcome you back!

Yours faithfully,

Online Reputation Manager
Iberostar Hotels & Resorts
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scotland
Top Contributor
51 reviews 51 reviews
26 hotel reviews
Reviews in 18 cities Reviews in 18 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed October 10, 2012

My husband and I stayed here for a week at the end of September and had a thoroughly enjoyable and hugely relaxing holiday. The hotel is in a good position with lovely views over the sea front. Salome guests enjoyed a private pool area and also a separate dining area to take breakfast which was such a peaceful start to the day. We stayed on a bed and breakfast basis, ate in the hotel twice which we enjoyed but there are plenty of excellent restaurants in the surrounding area to choose from. The suite - ground floor with terrace - was well appointed and comfortable, and the sun beds were a dream ! Generally the staff were pleasant and helpful especially Ruth in the breakfast terrace. Nice touches were the afternoon tea and cake and the champagne . We both had a spa treatment which we thoroughly enjoyed. If you are looking for a relaxing break in a nice location and don't mind paying for it, this could be the one for you.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubhouseTenerife, General Manager at Iberostar Grand Hotel Salome, responded to this review, October 24, 2012
Dear guest,

First of all we would like to show our appreciation for your dedicated time in writing your kind comment about our Iberostar Grand Hotel Salome on Tripadvisor.
It is a great pleasure to read how much you have enjoyed your stay among us.
We agree that the location of the hotel is excellent.
Located between the beaches of Playa El Duque and Playa Fañabe and only 25 meter from the sea, the hotel provides beautiful views of the coast line of Costa Adeje.
In the area you will find various restaurants, bars and shopping centres all in walking distance.
Thank you for pointing out the breakfast area, the Mirador Terrace where we provide our guests a peaceful start of the day while enjoying the beautiful sea view.
We recommend our “Gourmet Breakfast” with a wide offer of breads, hams, fruits, juices and much more.
We will personally inform Ruth about your compliments, she is a great asset for the hotel with her devotion for customer service and attention.
With special details and attentions like our ¨Tea time¨ at the Bar Suite, as a courtesy from the hotel, with a great selection of coffees and teas, among with delicious pastries form our own pastry chef, we strive to make your stay as unique as possible.
We are very glad you enjoyed our Thai Zen SPAce.
With this exclusive concept of wellbeing imported from Asia which includes a thermal circuit, different types of massage, oriental treatments and wellness programs we strive to ensure the highest level of service and hospitality of Iberostar Grand Collection.

Once again we would like to thank you for this kind gesture of writing your experience of our Iberostar Grand Hotel Salome on Tripadvisor.

Kind regards,

Kim van Petegem
Assistant Manager
Iberostar Grand Hotel Salome
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Driffield, United Kingdom
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 21, 2012

We returned to this fantastic place on the 8th sept with friends and we all had a fantastic relaxing holiday, we dont think that any part of the holiday could be improved!! We shall soon be returning, it really is a credit to all the staff.

Room Tip: We think all the rooms would be perfect,Diana saw a few rooms and would choose any!
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubhouseTenerife, Director General at Iberostar Grand Hotel Salome, responded to this review, October 8, 2012
Dear Mrs. Woodcock,

In first place we would like to thank you for your fidelity in our Iberostar Grand Hotel Salome and for your kind words.
It is a great source of motivation for the whole team when our guests take the time and effort to share their experience with us and other holiday makers here on Tripadvisor
We are delighted to hear how much you and your friends enjoyed your time among us and that you will be returning to our hotel again.
With our consistent drive for excellence, quality and guest satisfaction we strive to provide an exclusive and relaxing experience for all our guests.
We are glad we have been able to exceed your expectations and it has been an honour having you stay at our Iberostar Grand Hotel Salome.
If you have any petitions regarding your next stay with us, please don’t hesitate to contact us.
We are more than willing to assist you with any questions or required information.
We are looking forward to welcome you again at our establishment in the future.

Kind regards,

Kim van Petegem
Assistant Manager
Iberostar Grand Hotel Salome
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Moscow, Russia
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 15, 2012

We liked the Tripvisor reviews and rating on the Salome, we very rarely have gone wrong in the past when taking the the advice.
We arrived in on the 2nd Sept. to a very warm welcome from Kim the assistant manager who escoretd us to our room in the hotel within a hotel , Salome! We were a bit disappointed at first when we saw that we were in a suite (S104) on the ground floor but very quickly we realised that this was a great choice. It opend up to the adult only private pool for the Salome guests.
A very nice touch was the complimentary Cava all day by the pool!
We booked B & B as we wanted to sample some of the local restaurants , we realized very quickly that the food in the hotel was excellent and we should have booked HB.
The buffet breakfasts were superb and again the Salome guests had their own private dining area perched above with a gret sea view, more Cava also! The evening International buffets were the best we have seen anywhere. Posiden was also great.
Only suggestion is for a foot washing shower by the exit gate to the beach.
Overall a great choice and thanks to all the staff and especially Kim and the newly arrived Tania and our room maid who was always smiling for looking after us throughtout our stay.
Nick & Olya

Room Tip: Make it special and upgrade to a Salome suite , we liked the convenience of ours S104 on the ground...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubhouseTenerife, Director General at Iberostar Grand Hotel Salome, responded to this review, October 2, 2012
Dear Nick and Oyla,

I would like to start by showing my appreciation for your friendly feedback on Tripadvisor about your stay in our Iberostar Grand Hotel Salome.

As management we find it very important to welcome our guests personally on their arrival.
We believe it is one of the keys to our succes to be personally involved and to be at their disposal for any request or necesarries.
Only this way we can strive for the personalized and exclusive service we wish to offer our guests.

Thank you for highlighting your luxury suite located on the ground floor of our hotel.
All the suites at the Iberostar Grand Hotel Salome have direct sea view and are only 25 meter situated from Fañabe beach.

They all consist of a separate living room and bedroom, Lavazza coffee machine, free Wi-Fi Internet access, satellite TV, DVD player, personalized mini-bar, and designer bathroom with whirlpool bath, bathrobes, slippers, and luxury toiletries.

The suites located on the ground floor have the great advantage of direct access to the private heated pool and the peaceful sun terrace with comfortable sun loungers.
Also on the terrace of your suite you will find your own private sun loungers.

Like you mentioned the Half Board package is indeed a fantastic way to discover our spectacular cuisine and prestigious restaurants.

In the restaurant ¨Zeus¨ we serve everyday of your stay a different magnificent buffet where you can taste specialties from all over the world and enjoy live show cooking.

The guests of the Iberostar Grand Hotel Salome have the privilege to reserve every night in one of our outstanding a la carte restaurants, where you can taste the authentic Italian cuisine or enjoy unique dishes prepared in great detail by our chefs.

If you wish to try one of the many fantastic restaurants outside the hotel, please don’t hesitate to inform for any recommendations and the possibility to change your dinner for lunch in the hotel.

Thank you for informing us with your suggestions for improvement.

The opinion of our guests is a great source of inspiration for us to keep improving our unique and exclusive services and to strive to offer our guests the highest level of service and hospitality Iberostars Grand Collection has got to offer.

Once again we would like to thank you for your motivating words about our exclusive services, unique facilities and remarkable staff her on Tripadvisor.

Kind regards,
Kim van Petegem
Assistant Manager
Iberostar Grand Hotel Salome
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1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 27, 2012

We have just returned from this great hotel, we feel totally relaxed, the staff were very attentive and nothing seemed too much trouble
The whole hotel not just the rooms were spotless, the pool area was quiet and relaxing, the sun beds are plentiful and very comfortable.
Kim the assistant manager and CHristiana the butler were so helpfully. We would definately recommend this hotel and would come back again.
Keith and Mandie

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubhouseTenerife, Director General at Iberostar Grand Hotel Salome, responded to this review, September 9, 2012
Dear Keith and Mandie,

With great pleasure we would like to thank you for visiting our Iberostar Grand Hotel Salome and for sharing your wonderful experience on Tripadvisor.

Thank you for pointing out the attentive staff of our hotel. Our excellent team of staff is very committed and dedicated to their work to ensure our guests will experience a carefree and wonderful stay in our hotel. Their tremendous effort is one of the key aspects in order to succeed our goals.

The peaceful sun terrace with luxury and comfortable sun loungers and heated pool is certainly one of the highlights of our hotel where our guests can relax and enjoy the beautiful views of the coast line of Costa Adeje.

Thank you for recommending our hotel on Tripadvisor. We strongly believe that your marvellous comment will be a great source of motivation for many readers to come and experience the excellent and exclusive services and facilities of Iberostars Grand Collection.

We most definitely hope to be welcoming you again in our Iberostar Grand Hotel Salome.

Kind Regards,

Kim van Petegem
Assistant Manager
Berostar Grand Hotel Salome
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Salome

Address: Londres, 15, 38660 Playa de Fanabe, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de Fanabe
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Playa de Fanabe
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Iberostar Grand Hotel Salome 5*
Number of rooms: 24
Official Description (provided by the hotel):
Part of the Anthelia hotel complex, the Grand Hotel Salome is a member of the IBEROSTAR chain's exclusive group of hotels known as the "Grand Collection." This resort, magnificently located between the beaches of Playa del Duque and Playa de Fanabe in the coveted area of Costa Adeje, Tenerife, on the Canary Islands of Spain, is an adults-only oasis offering the highest levels of comfort, attention to detail, and quality in its facilities, services, dining, and leisure. The hotel's motto is "What the guest wants, the guest gets." This concept is carried out by personal concierge and butler services which team with top-level hotel management to effectively advise and pamper guests. The hotel also houses five local and international fare restaurants, an extensive pool area, the 3280 sq. Ft. Thai Zen SPAce, and first-rate sports facilities. ... more   less 
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Also Known As:
Iberostar Grand Hotel Salome Tenerife/Playa De Fanabe

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