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“Away from family but got family like treatment” 5 of 5 stars
Review of Hotel Cenneys Gateway

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Hotel Cenneys Gateway
3.0 of 5 Hotel   |   97/4, Saradha College Main Road | Five Roads, Salem, Salem 636004, India   |  
Hotel amenities
Ranked #16 of 18 Hotels in Salem
Kolkata (Calcutta), India
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
42 helpful votes 42 helpful votes
“Away from family but got family like treatment”
5 of 5 stars Reviewed January 15, 2014

I stayed at this hotel for more than a month. My stay was wonderful. Here a little space to write in appreciation. Away from family, but felt like with family because of facilities avaialable here, hospitality got from staff members. Right from reception to house boys all are excellent, courteous, and well behaved. All rooms are spacios and efficiently maintained. Hotel has swimming pool and jim too. Restaurant is of high class with varieties of foods. Rates are quite genuine and affordable. Hotel arranges for free transport from Railway station Salem too, if communicated to them in advance.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cenneys gateway h, General Manager at Hotel Cenneys Gateway, responded to this review, February 3, 2014
Dear Mr. Naren,

Thank you for your long stay with us and for all the accolades you have showered on our hotel through your review on TripAdvisor.

It is such a pleasure when our guest has had such a fantastic experience at the hotel. We consider it as our true reward! Your compliments to the whole team have been shared with every one of our associates and we consider it a privilege to have served you and served you well.

Thank you once again and we certainly look forward to your next visit.

Warm regards,

GM
Hotel Cenneys Gateway Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Hyderabad, India
1 review
5 of 5 stars Reviewed December 31, 2013

I had recently visited Salem for my work related to business. When I had searched for best hotels in Salem with reasonable prices, I had come across Cenneys Gateway as one of the choices and chose to go with this hotel due to its central location in the city and good reviews. I should say that it did live up to my expectations and I had quite a good stay at Cenneys. Was highly satisfied with the services, the rooms and the food. Any business traveller, travelling to Salem should have Cenneys in mind for their stay.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cenneys gateway h, General Manager at Hotel Cenneys Gateway, responded to this review, January 28, 2014
Dear Mr. Gokul,
We were delighted to have you stay with us and thank you for posting such a fantastic review of us on TripAdvisor.

It gives us immense pleasure to see that you thoroughly enjoyed your stay with us. The team at Cenneys Gateway convey their sincere appreciation for your wonderful review. We are delighted to note that you found our hotel location fantastic and that the amenities and service lived up to your expectations!

We look forward to your next visit.

Warm regards,
GM
Hotel Cenneys Gateway Salem
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Bengaluru (Bangalore), India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2013

I had a pleasant stay at the property in Salem. The rooms were clean, the food was decent, service was excellent and the staff were very courteous. While driving into the city from the highway at night, I could locate it easily. I would recommend it to any one looking for a place to stay in Salem.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cenneys gateway h, General Manager at Hotel Cenneys Gateway, responded to this review, January 28, 2014
Dear Guest,
Thank you for staying with us recently and for taking time off to post an excellent review of us on TripAdvisor. We are glad to note that you liked our city centre location and the service.
We look forward to your next stay with us.

Warm regards,
GM
Hotel Cenneys Gateway Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 12, 2013

An elegant hotel and a place really worth to stay.It is on the main road and close to commercial establishments.The rooms were clean and tidy and quite spacious.The complimentary Buffet B'fast is a treat to relish and simply mouth watering.Overall a good place in Salem to stay.It's worth the price one pays for.A good greenish frontage welcomes the guests.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cenneys gateway h, General Manager at Hotel Cenneys Gateway, responded to this review, January 7, 2014
Dear Patron,
Thank you for staying with us and writing this lovely review on TripAdvisor. We are pleased to see that you found our hotel very elegant and graceful to stay and convenient in terms of location as well. Your compliments on the great breakfast has been conveyed to the kitchen team. Glad that you found your stay at our hotel worth your money. We look forward to your next stay with us.

Warm regards,
GM
Cenneys Gateway, Salem
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Chennai (Madras), India
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 5 cities Reviews in 5 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed November 28, 2013

I've tried almost all hotels in Salem, small & big. This definitely in the top 3. But best in terns of value for money. Very friendly & attentive staff, big & clean rooms, great food & bar. very professional. quick check-in & check-out.

Room Tip: Go for the Club Room. They are big & spacious enough for a small family. Ask for the rooms in t...
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cenneys gateway h, General Manager at Hotel Cenneys Gateway, responded to this review, January 3, 2014
Dear Patron,

It was a pleasure to have you stay with us and thank you for writing an awesome review about our hotel on Tripadvisor. It indeed feels great to know that you felt completely at home at our hotel. Our staff are glad to know that they were able to create such a lasting impression. This is every hotelier's dream and we are happy that we have fulfilled it. Thank you again for this wonderful review.

Looking forward to your next stay with us!

Regards,
GM
Cenneys Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed November 26, 2013

I have stayed at Cenneys Gateway multiple times and would highly recommend the hotel. The rooms are clean,the staff are very courteous, the beds are extremely comfortable after a hard day's work and the food is delicious. I specially like the way the front desk staff treat customers. Every customer is treated like a special guest and one really feels welcome. The food especially the breakfast spread is really sumptuous and you have a hostess who welcomes you and suggests the special dish of the day rather than the usual "Room number please?" that you would expect to hear. They have a good travel desk and offer free railway station pickup and drop facilities. The hotel is placed in the central five roads area of Salem. The hotel also runs a catering college and we can often see interns serving food. But this does not make you uncomfortable at all as even the interns are courteous and confident. Good place to stay on business or with family!

Room Tip: Since the rooms are quite reasonably priced, it is better to choose the club rooms which are more sp...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cenneys gateway h, Manager at Hotel Cenneys Gateway, responded to this review, December 23, 2013
Dear Ms. Priya Baskar,

It is always such a pleasure when our guests repeat their visits! Delighted to see that you had yet another memorable stay with us. Thank you for posting such a wonderful review of our hotel on TripAdvisor. We are happy to note that our central location in Salem was an advantage to you and that overall you had a very comfortable stay.
The front desk team were thrilled to see your feedback they and send you their gratitude. Such heartwarming comments do help us to go that extra mile for sure! We shall continue to strive for excellence and will do everything possible to remain your favourite hotel in Salem.
We look forward to your next visit!

Warm regards,
GM
Cenneys Gateway, Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 9, 2013

Rooms were fine but the hotel needs to perk up on customer service. The room service was decent in terms of service but the quality was only middling.
Inspite of calls to tell them of our arrical the rooms were not ready and quite some time went into just waiting.
Food is just avaerage.

Room Tip: Rooms away from facing the east.
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cenneys gateway h, General Manager at Hotel Cenneys Gateway, responded to this review, December 18, 2013
Dear Patron,

Greetings from Cenneys Gateway! Thank you for staying with us. We thank you for your valuable feedback. We are glad to note that you found the hotel rooms to be fine We are disappointed to note that the room service did not live up to your expectations. Be rest assured that we have taken the necessary corrective measures. The restaurant team is keen to showcase a much improved performance on your next visit. We truly appreciate you bringing this shortcoming to our notice.

We look forward to your next stay with us.

Warm regards,
GM
Cenneys Gateway, Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Cenneys Gateway

Address: 97/4, Saradha College Main Road | Five Roads, Salem, Salem 636004, India
Location: India > Tamil Nadu > Salem
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 18 Hotels in Salem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Cenneys Gateway 3*
Number of rooms: 72
Official Description (provided by the hotel):
Cenneys Gateway is a 4 star hotel located in the heart of Salem. First ever of its kind in Salem, it offers a beautiful combination of old world's hospitality with new age novel amenities. With its pleasing ambience and impeccable personalized service, the hotel is one of the top picks in Salem on TripAdvisor. With 72 well-furnished and centrally air conditioned rooms filled with high end amenities, the hotel boasts of express room service and same day laundry. The Hotel offers great banqueting facilities as well as a Business Centre, Board Rooms and Conference rooms for corporate meetings and seminars. We are known for delivering much more than what you bargained for. So, the next time you make a trip to Salem, come home to Hotel Cenneys Gateway. ... more   less 
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