I changed a reservation from a reputable hotel to this one due to the free parking and claims of laundry facilities and the fact that it looked very nice online. When we arrived, I could quickly tell from the outside of the building that it wasn't as nice as I had hoped. We got checked in easily, the staff was friendly and then we went up to our room. The room was quite large, which was nice, but there were stains all over the floor, the toilet was in a small closet which smelled horrible, and the bathroom was partially remodeled, but the shower was disgusting and smelled of mildew. The towels were old and smelled bad too. We had to take a taxi to the train station because it was not close enough to walk, and the hotel uses a certain service which charges 10 euro for a 5 minute ride, and getting back at night was pure hell. The internet never really worked in our room, which is very important to us when we stay somewhere as it is how we stay connected with work and our families while we are traveling. There were no laundry facilities except for sending your laundry off. When I tried to schedule a pick up from Disney with the shuttle I was told that it was not allowed for me to take the shuttle one way only, even though most people were offered to take the shuttle to Disney and not back, but I was not allowed to do the opposite. Then when I tried to ask about scheduling a different shuttle time all together, I was told that they were not going to pay to send my family alone, that I needed to be willing to ride when other families were going. We paid extra for the "breakfast" which was a continental breakfast basically, definitely not worth the money that we paid for it daily. Another thing that I found was that the rooms were supposed to be "soundproof", yet every morning at about 0600 we would hear all of the luggage from the people above us rolling down the halls, it was terrible annoying.
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