I booked family room via bookings.com, described as 2 separate rooms with 4 beds. The booking was without cancelation option, confirmed by hotel, paid by CC. They deducted (not blocked as usual) the money just one day after booking (so I financed them for a 3 weeks, but this was not the problem). After arrival we received 1 bigger room with 2 standard beds and 2 really small and very uncomfortable extra beds. I am sure we were cheated as the hotel was fully booked and simply sold the family rooms as 2 single rooms to other guests. They were trying to tell me it is a mistake of booking.com description and they have not such rooms at all. But “unfortunately” the evacuation plan with detailed rooms plan is hanging at each floor... As compensation we were offered free breakfast, but no price discount. At departure I was asked to pay 0,1 EUR (10 cents) as they told me they did not charged my card correctly but 10 cents less. I found it really ridiculous. Breakfast was OK, at least one small plus, otherwise just average hotel with a unfair practices and not very helpful reception staff.
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- Also Known As:
- Fun Hotel Dresden Kesselsdorf
- Fun Hotel Freital