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“Cheating with bookings” 2 of 5 stars
Review of Quality Hotel Dresden West

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Quality Hotel Dresden West
3.0 of 5 Hotel   |   Zschoner Ring 6, 01723 Kesselsdorf, Saxony, Germany   |  
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Ranked #2 of 2 Hotels in Kesselsdorf
Prague
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Cheating with bookings”
2 of 5 stars Reviewed December 11, 2012

I booked family room via bookings.com, described as 2 separate rooms with 4 beds. The booking was without cancelation option, confirmed by hotel, paid by CC. They deducted (not blocked as usual) the money just one day after booking (so I financed them for a 3 weeks, but this was not the problem). After arrival we received 1 bigger room with 2 standard beds and 2 really small and very uncomfortable extra beds. I am sure we were cheated as the hotel was fully booked and simply sold the family rooms as 2 single rooms to other guests. They were trying to tell me it is a mistake of booking.com description and they have not such rooms at all. But “unfortunately” the evacuation plan with detailed rooms plan is hanging at each floor... As compensation we were offered free breakfast, but no price discount. At departure I was asked to pay 0,1 EUR (10 cents) as they told me they did not charged my card correctly but 10 cents less. I found it really ridiculous. Breakfast was OK, at least one small plus, otherwise just average hotel with a unfair practices and not very helpful reception staff.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 reviews from our community

Traveler rating
    9
    22
    10
    7
    3
See reviews for
9
23
4
5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
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English first
Neuss, Germany
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 35 cities Reviews in 35 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 2, 2012

I used this hotel in October 2012 as a stopover whilst on a business trip. Considering the price the standard was not at all bad. The room and bathroom were clean and functional. The mattress was in need of replacement - it tilted to one side! The hotel provided me with WLAN at no extra cost. The breakfast was basic.
The receptionist on my arrival was somewhat grumpy but on a later occasion had chirped up and was friendly. The remaining staff I encountered were friendly.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkland, Washington
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 1, 2012

Overall I would recommend this as a cheaper alternative to staying inside Dresden IF you have transportation and don't mind an utilitarian stay. This place is far out of Dresden and you will have to have a car to get around. The location worked out well for us as it is easily accessed from the autobahns and we were on the way to Nuremberg and wanted a quick stop over to do sightseeing in the old town Dresden.
The hotel is clean. Wifi access was free. On site bar/restaurant facility, reasonable breakfast, utilitarian but comfortable room, English-speaking staff. Nothing stands out of the service they offer, but then, it is sufficient. On site parking can be tight (as everyone else is also driving), but since it is in the middle of no where finding street parking should cause you no headache. U.S. travelers can think of "Quality Hotel" as "Quality Inn" to get an idea of the caliber of this hotel-- I was told they are the same chain.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Top Contributor
449 reviews 449 reviews
45 hotel reviews
Reviews in 86 cities Reviews in 86 cities
411 helpful votes 411 helpful votes
4 of 5 stars Reviewed April 10, 2012

We stayed at Quality Hotel Dresden West on the way back home from Slovakia via Poland for a sleep-over. The hotel was clean and easy to access to German motorway system, which was vital for us since we were just staying there to sleep.

Free WiFi service was good.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
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Istanbul, Turkey
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 1, 2011 via mobile

At first, pros :
- rooms are not bad, clean and spacious.
- cheap accomodation

And cons :
- location ( too far from Dresden and public transportation facilities are not convenient)
- hotel team ( they are very rude and not helpful. Especially in the restaurant they can make you feel very bad)
As i mentioned in the title, if you are on a vacation find another place to stay...

  • Stayed July 2011
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicosia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed June 18, 2011

When I saw the pictures of this hotel throught its official site, I though it would be normal hotel surrounded by a lot of green and trees! While I was driving using my GPS and soon realized the horrible place which the hotel is situated, me and my family wanted to leave. The Hotel is situated in the middle of the Industrial area of Dresden but of course the official site of the hotel doesn't refer to such "details"!!! No green and no trees at all in the area. You could hardly admit that you are in Germany if you had dropped from a parachout!! Every morning we used to wake up with the sound of the different trucks passing by the hotel! The breakfast was ok, but the rooms were horrible. The furnitures were very old and armchairs of our "suite" had holes!! Also the fitted carpet was with a lot of stains...they must have never changed it ever since the hotel was constructed! I would never dare to return to this hotel!!

Stayed August 2010, traveled with family
Was this review helpful? Yes 4
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dnuyrn
1 review
4 of 5 stars Reviewed June 16, 2011

The hotel is very nice with reasonable prices. Good shower/bath, comfortable bed, big room, and great breakfast. The hotel is situated quite far from the nearest reliable bus/tram stop into Dresden so is best visited with a car.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with OctopusTravel

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Additional Information about Quality Hotel Dresden West

Address: Zschoner Ring 6, 01723 Kesselsdorf, Saxony, Germany
Phone Number:
Location: Germany > Saxony > Kesselsdorf
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Kesselsdorf
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel Dresden West 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Fun Hotel Dresden Kesselsdorf
Fun Hotel Freital

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