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“My favourite place in the world” 5 of 5 stars
Review of The Dukes Retreat

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The Dukes Retreat
3.5 of 5 Hotel   |   Pune Mumbai Road, Khandala, Lonavala 410301, India   |  
Hotel amenities
Ranked #1 of 4 Hotels in Khandala
1 review
1 helpful vote 1 helpful vote
“My favourite place in the world”
5 of 5 stars Reviewed November 21, 2013

We have been visiting Dukes since forever.... It always has a homely feeling.. The staff is an absolute delight and uber helpful. Everytime i visit its a memorable experience..... The only thing i wish would be if you could revamp your breakfast menu..... everything else is AWESOME !!!!

Room Tip: Always go for the deluxe room on the ground it has a sitting area which is awesome
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, November 22, 2013
Dear Guest,

It was a pleasure to welcome you at The Dukes Retreat. We are grateful to you for your continued support and patronage.

Set on the top of a mountain, our resort in Lonavala is a mesmerizing destination to relax and unwind. It makes us immensely happy to know that we succeeded in making your every visit memorable. Our associates strive to attend to guests’ requests with utmost flair and your special appreciation of their efforts has inspired them. We are glad to note that you had a home away from home experience at our resort and we will certainly incorporate your suggestion regarding the breakfast menu to make your next visit even better.

We thank you for your custom. It has always been a delight to host you at our accommodation in Lonavala and we look forward to your continued visits.

On behalf of the ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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372 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • English first
  • Any
English first
Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 20, 2013

I was accompanied by my one year old twins, and thanks to the service , my stay was memorable and my kids had great fun. right from the room to the location, the view from the balcony, all was amazing. the food was good and they helped me with infant food instantly. My only problem with the stay was the swimming pool which did not have a temperature control. The water was chilly and my kids could not use it.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, November 23, 2013
Dear Guest,

Many thanks for joining us at our resort with your family. It was a pleasure having you with us and we are delighted that you enjoyed the experience with us as much as we enjoyed being at your service.

The Dukes Retreat is an ideal destination to relax and unwind with friends and family. Your special appreciation of our service has made the entire team ecstatic and they are eagerly awaiting to welcome you back. We have noted your suggestion with regard to temperature control of the pool and would look at the feasibility of incorporating the same during product up gradation.

We thank you again for staying with us and look forward to welcoming you back.

On behalf of the ladies & gentlemen of The Dukes Retreat

Peter J. Pulliattu
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 11, 2013

I am so glad that we came here. I had a bit of a challenge getting through with their contact numbers. But it seems they had a genuine problem as even though I reached them a day before making the trip, they went out of the way to reserve the best "Deluxe" room with the best possible view - 109. Great view. I was travelling with my grand-father and it worked out great as this one had a balcony overlooking the valley. Breath-taking view - best time I had with my grand-father. Service was impeccable - wheel chair access through. Dial 6 and I would have someone within 5 minutes - that is called 5 star service. I couldn't have chosen a better option in Khandala. Thanks everyone on Trip advisor for the accurate reviews and tips. Thank you Pete and Jayant - I really appreciate you going out of the way for making my stay memorable.

Room Tip: Room no. 109 has an awesome view. If you like a balcony for privacy even more recommended.
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, November 13, 2013
Dear Guest,

Thank you for staying with us and sharing your review on this public platform.

We are glad that our location, rooms and service were at par with your expectations and that you had a memorable sojourn. We endeavor to extend a hassle-free experience to our guests and are pleased to receive an acknowledgement of our efforts through your testimony. We also thank you for the special mention of our associates that has motivated the entire team to strive for excellence.

Once again, thank you for giving us an opportunity to welcome you at our hotel in Khandala. We look forward to the pleasure of having you back with us again.

On behalf of the ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 7, 2013 via mobile

I had been this Diwali to the resort for 1 day.
It was a very bad experience. From entry no one to guide u where to drive.
None of the staff to take responsibility . It was like passing the parcel when asked for a help
Restaurant having strong non- v eg food.
Had to call multiple time for housekeeping service for same thing.
NO LABLE OF FOOD ITEM AT BUFFET, COULD. NOT GET WETHER VEG OR. NON-VEG ITEM WHERE THEY.
Food items r very expensive compared to the quality of food.
Not worth staying

Stayed October 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, November 14, 2013
Dear Guest,

Thank you for choosing to patronize The Dukes Retreat and taking time out to share your feedback.

As indicated in your feedback and the personal interactions with the team during your stay, we have noted the areas for improvement and you would also agree that we have also been able to address the concerns during your stay itself.

We look forward to welcoming you back and assure you of an even better experience.

On behalf of the ladies and gentlemen of The Dukes Retreat

Peter J Pulliattu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 7, 2013

The hotel is at the edge of the cliff which gives it a great location. The view from the rooms that overlook the valley are stunning, and in the morning the one feels like they are literally floating on the clouds. The food menu is not as extensive, but the food is great, both on taste, portion size. The distance from Mumbai is perfect, only an hour, hour and a half drive, which makes it perfect for a weekend getaway.

Room Tip: Ask for the valley view room.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, November 13, 2013
Dear Guest,

We thank you for staying at our hotel and reviewing it on this public platform. Nothing pleases us more than guest satisfaction and we are immensely pleased to know about your pleasant experience.

Located in Lonavala, The Dukes Retreat makes for an ideal weekend destination. At our resort, guests can enjoy the beautiful surroundings, retreat in our cozy rooms and relish gourmet delicacies at our dining outlets. We are glad to note that you found all our services at par with your expectations and had a perfect stay.

Once again, thank you for staying with us and we hope to welcome you soon.

On behalf of the ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 28, 2013

Our first time to Dukes Khandala and the experience was simply wonderful. Being barely 5 mins from the Expressway exit, it feels as if we are on the mountains overlooking a great scenery. Deluxe rooms are very luxurious, food spread was very good considering we are strict vegetarians and the quality of the food too was very good.

Surely looking forward to staying here again!

Room Tip: The Deluxe Rooms are luxurious to say the least. Can comfortably accomodate 4 adults or a family of...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, October 30, 2013
Dear Guest,

We would like to thank you for staying at our hotel in Khandala and reviewing it on this public platform.

Perched on the top of a mountain, The Duke Retreat is an idyllic destination for a fun-filled holiday. At our hotel, guests can retreat in the comfort of their rooms, indulge in various recreational activities or treat themselves with a fine dining experience at our dining outlets. It fills us with immense pleasure to know that our setting, facilities and services were at par with your desired expectations and that you had a memorable trip. Our kitchen team strives to please all palates with their culinary expertise and your special appreciation of our eclectic menu has made them very happy.

Once again, thank you for staying at our hotel for your weekend gateway. We look forward to serving you again at our hotel.

On behalf of the ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2013

We visited the resort and liked everything about it ..... the breathtaking views , awesome food , pool and general ambiance. We had a good weekend ....absolutely relaxed and our kids had a lot of fun. The rooms are nice , the food in the Duchess restaurant along with the view was awesome, the service is prompt and hassle free & the resort was easy to locate. I absolutely recommend this resort to anyone for a quick get away especially for families !

Negatives - we were first shown to a room with broken flooring ....upon asking them to change the room they did so within no time and with no hassle and we were settled nicely to the next room. The resort is beautiful but it needs to be maintained with a little more effort...otherwise it's really a gorgeous place. They hold a lot of conferences ......and when a big group checks in ....they don't really have much time to cater to individual requests...so we had to wait a bit during checkout...but they were really nice to our kids and sent them back with special cookies & chocolates !

Room Tip: Most rooms offer an excellent view .......
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, October 26, 2013
Dear Guest,

We thank you for your review following your stay with us and sharing it with millions of travelers who consult TripAdvisor before making their travel plans. It fills us with immense pleasure to know that you and your family enjoyed our services and that your overall stay was a memorable one. The hotel has been designed keeping the comfort of guests in mind. Be it the location, food, services or rooms we make sure our guests have an uninterrupted stay. Your acknowledgement for the efforts of our staff has been duly conveyed to them.

I sincerely regret the inconvenience caused to you, we assure you that such concerns are definitely addressed. The entire team is grateful that you have shared your suggestions as it will strengthen our services. It is only due to our esteemed patrons such as you that we are able to improve and enhance the level of services offered to guests.

Once again thank you for your support and we look forward to having you back at The Dukes Retreat for a perfect stay experience in the future.

On behalf of the ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Dukes Retreat

Address: Pune Mumbai Road, Khandala, Lonavala 410301, India
Location: India > Maharashtra > Lonavala > Khandala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Khandala
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Dukes Retreat 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Dukes Retreat at Khandala is not more than a 15 minute picturesque drive away from Lonavala. The resort is a landmark located 1850 ft. above sea level. Keys Khandala is spread across 11 acres of beautifully landscaped gardens, valley-view and the mesmerizing Western Ghats. The property benefits from being set in the lap of the flora of the region and nestles amidst waterfalls, nature trails and winding forest paths. ... more   less 
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Also Known As:
The Dukes Retreat Hotel Khandala

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