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“2 Star facilities at 5 Star rates” 2 of 5 stars
Review of The Dukes Retreat

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The Dukes Retreat
3.5 of 5 Hotel   |   Pune Mumbai Road, Khandala, Lonavala 410301, India   |  
Hotel amenities
Ranked #1 of 5 Hotels in Khandala
iceman111
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“2 Star facilities at 5 Star rates”
2 of 5 stars Reviewed July 9, 2008

The hotel is definately overpriced for the services and facilities it offers.The rooms are very average with paint peeling off the walls.
At INR 10500+taxes ($250) a night it sure is not acceptable.They charged us Rs 50($1) per head to use the makeshift so called jacuzzi near the pool.
The buffet at the restaurant was the only saving grace to our holiday.The spread was nice as well as the chefs behind the live counters.
The entire hotel by itself is unkept and not maintained properly.There is hardly any recreation facilities in the hotel nor anywhere nearby.
Will definately not recommend this place if you dont want to spoil your holiday.

  • Stayed June 2008, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RahulKanungo, General Manager at The Dukes Retreat, responded to this review, November 15, 2010
Dear

Greetings from Dukes Retreat A Keys Resort . It is really nice to know that you visited Dukes at certain point of time and not very nice to know that your stay was not that great .
I am trying to connect to you to inform that Dukes is a different Resort alltogather . The rooms and the other areas like the Restaurant ( Duchess ) are renovated and i am glad to inform that the rooms are the best in the entire area. I am sure you will also enjoy the enhanced Food and Beverage experiences offered by the team. The entire hotel is wi fi enabled and you can stay in touch with your loved ones from any corner of the Resort whether you are in the pool side or in the Dining room or in the Gardens.

Look forward to meet you in the New Dukes.

regards

Rahul Kanungo
General Manager
rahul.kanungo@keyshotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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423 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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English first
Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed January 18, 2006

Dukes Retreat is a nice hotel in Khandala, the rooms aren't that great but its OK for overnight stay though the views are gorgeous. You will see occassional monkeys around the trees from the balcony of your room which you have to watch out for as they can snatch your bags and can get quite violent. The buffet dinner is quite delicious with a lot of variety of dishes in the menu. Staff are not so friendly though. I think its one of the best hotels you can get in the Khandala area.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Dukes Retreat

Address: Pune Mumbai Road, Khandala, Lonavala 410301, India
Location: India > Maharashtra > Lonavala > Khandala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Khandala
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Dukes Retreat 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Dukes Retreat at Khandala is not more than a 15 minute picturesque drive away from Lonavala. The resort is a landmark located 1850 ft. above sea level. Keys Khandala is spread across 11 acres of beautifully landscaped gardens, valley-view and the mesmerizing Western Ghats. The property benefits from being set in the lap of the flora of the region and nestles amidst waterfalls, nature trails and winding forest paths. ... more   less 
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Also Known As:
The Dukes Retreat Hotel Khandala

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