After arriving at motel realising had a 1st floor room (with no lift) asked if we could move to a ground level due to having my mother with us who was unable to go up and down stairs with us . Was told there were no rooms available on ground floor!! Then asked if I was going to leave the motel would I get my money back. Was told that i couldn’t as the room could have been rented to another person. Felt I was lied to as there was a room available on the ground floor under our room that was also available all week end and also there were a number of available units available all weekend also hence why we were told they couldn’t rent our room out.
Also we found cockroaches in the lounge, mould in the cups and a generally dirty unit. Excellent location of units but current maintenance let down. Grounds untidy, pool dirty, could do with maintenance clean up. Leaves from trees all over stairs that can leave to an unsafe trip hazard! As locals, very disappointed and won’t be back.
- Official Description (provided by the hotel):
- Located in the beautiful seaside village of Yorkeys Knob are our 4 1/2 star rated fully self contained beachfront holiday apartments. All have stunning views of the Coral Sea from their entertainer balconies or garden courtyard. They contain complete kitchens and laundry for that relaxing self sufficient holiday. An ideal spot to step off for trips to the Great Barrier Reef and Rain Forrests, there are attractions and activities galore. Relax on your balcony overlooking the pool or enjoy the awesome beach, it's all too easy. ... more less
- Reservation Options:
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- Also Known As:
- The York Beachfront Holiday Apartments Yorkeys Knob, Cairns Region, Australia