The location is great, the reception staff friendly sadly that is there it ends. Went to the boat club with a group of 15 at midday that had been pre-booked so they should have been prepared. Some of our group got their mains in like 15 minutes and others where still waiting for entree at 1.45pm.
I was the last to order, while I was standing at the counter the 4 musician's pushed past me and started chatting up the girl taking the order. 10 minutes later I still hadn't ordered my dish. The upstart behind the bar beconed me over and asked me what I wanted and then told me to go back and order from the young girl still be chatted up by the band. Lots of giggling no service. Eventually got snarled at and placed my order. Other guests where also getting a bit annoyed as well..No one was told about an hour wait. Maybe someone should tell the staff the meaning of customer service and being organised.
The place was reasonably busy, however I have been to similar establishments that are far more switched on and have a better attitude
Then I ordered a drink and the barman was so rude to me ...not a happy camper
55 minutes later my chicken parmigama appeared and what a disappointment it was. Tasted like something made by Macains. The salad dressing was not nice. Dam shame as I have heard good reports.
There was no clearing of tables by the young girls in mini skirts and lots of makeup
I was really disappointed with the whole experience
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